Best Western Garden Court Inn

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Feb 17, 2008 by Tom from San Mateo
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[8]

• Beautiful interior garden area visible from your room.
• Breakfast is skimpy.

“We have stayed here several times in the past five years. Prices are very reasonable considering what you get. Overall the value here is very good, so we keep coming back. It is pet friendly, which is important to us, but it is never overrun with animals. There is a convenient dog walking area in the back. The pet fee is an additional $20. The rooms are large, airy, well kept, and very pleasant. There is a comfortable sitting area and the beds are quite good. The rooms look out on a very large grass interior area with a swimming pool. We love to sit out in the garden court area when the weather allows. The bathrooms are cramped but adequately clean, if not spotless. Staff seem to care about their customers. They are courteous and very helpful. The motel is a little awkward to get to coming up Hwy 99 from the south, but very easy to access coming from the north. The outside appearance is very drab, which is at complete odds with the delightful interior garden court. The location of the free breakfast is a little awkward and, if you are a big breakfast eater, the meal will probably seem pretty skimpy. .”

Sep 10, 2007 by Brenda from Milwaukee, WI
Overall Rating: 3
Cleanliness:[3] • Staff:[4] • Location:[2]

• The full breakfast was good and the cooks were friendly.
• Very disappointed with the comfort level of the rooms.

“Upon arriving we were assigned a room that had not yet been cleaned up. Went back to the office and was assigned a room with a loud rattling air conditioner which didn't cool the room (late June) and a broken ceiling fan. Returned to the office and was offered a different room but opted to stay due to a promise from the manager that someone was going to fix the problems shortly. The air conditioner was fixed by turning it completely off. But the fan was fixed. Turned off the lights went to bed, got up to go to the bathroom, turned on the lights to find bugs running and scattering. My family couldn't do anything but laugh otherwise we would have been in tears. Not a good family experience for us at all.”

Sep 7, 2007 by Ray from Seattle, WA
Overall Rating: 1
Cleanliness:[2] • Staff:[4] • Location:[3]

• Swimming pool.
• Air conditioning not adequate enough.

“This place was in the process of remodeling as we were checking in.”

Jul 25, 2007 by Theresa from Pleasanton, CA
Overall Rating: 2
Cleanliness:[4] • Staff:[4] • Location:[2]

• Grass area.
• Smell of room, hardness of bed.

“This was one of the worst hotels I have ever stayed in. I will not stay here again. The room was very run down. The bed was hard and the sheets were stiff.”

Jul 23, 2007 by John from Los Osos, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[6] • Location:[4]

• Checking out.
• The room was filthy and disgusting and the shower was too small.

“This place is a dump! The lack of maintenance and cleanliness showed at every opportunity. There were stains all over all the bedding on both beds, the wallpaper was peeling everywhere and there was mold in the shower. There were also broken beer bottles in the hot tub. Needless to say, I didn't use it. The best part of my stay here was leaving.”

Jul 23, 2007 by James from San Francisco, CA
Overall Rating: 4
Cleanliness:[2] • Staff:[5] • Location:[2]

• Nice pool.
• Room smelled funny. Not the best part of Fresno. Then again is there a good area of Fresno, CA?

“It was ok. For the price I paid I expected more.”

Jul 21, 2007 by Hector from Rowland Heights, CA
Overall Rating: 3
Cleanliness:[3] • Staff:[7] • Location:[4]

• Spacious.
• Amenities are old.

“Bathroom and carpet need upgrade, parking is spacious, and staff is nice.”

Jul 19, 2007 by Jim from Irvine, CA
Overall Rating: 2
Cleanliness:[6] • Staff:[7] • Location:[6]

• Plenty of parking and friendly staff.
• Got a room with a broken AC unit in July in Central California.

“The staff was friendly. There is a restaurant next to the hotel, and they supply you with 2 complimentary breakfast tickets, which I have not used. It's located really close to the freeway entrance but quite a ways from the exit ramp. The hotel is rather old and outdated. Same goes for the rooms. If you are desperate or on a budget then this will suffice. My girlfriend would not stay there, luckily I was traveling solo. I've stayed at this location twice and I will not return.”

1 of 1 people found this review helpful.

Jul 13, 2007 by Robert from Ceres, CA
Overall Rating: 5
Cleanliness:[5] • Staff:[9] • Location:[1]

• Staff was helpful and courteous.
• Too far from our destination (Downtown Fresno).

“This hotel was way too far from downtown. ($15 Taxi ride each way) We could have stayed in the 4 Star hotel across the street from our destination for the same price if you include the taxi rides around town.”

Jul 11, 2007 by Margaret from Imperial, CA
Overall Rating: 5
Cleanliness:[7] • Staff:[8] • Location:[8]

• The garden area was lovely.
• Air conditioning didn't work; no refrigerator or hair dryer.

“It was 110 degrees that day in Fresno and the room air conditioner didn't work well at all. We live in the desert, so we're used to heat but also used to a/c that works, and we had trouble falling asleep. They also charged us $10 extra per room to have 2 full/queen beds instead of 1 king-sized bed.”

Jul 5, 2007 by Rodney from Apple Valley, CA
Overall Rating: 6
Cleanliness:[5] • Staff:[6] • Location:[7]

• Price.
• Outside of hotel.

“Overall it is just a one star motel.”

Jul 5, 2007 by Michael from Walnut Creek, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• Coming out of 90 degree weather, I enjoyed walking into our rooms with the air conditioning already on and having what we needed.
• All was as expected.

“This hotel is perfect for the traveler that doesn't expect an over the top experience. The rooms are clean, the staff is not the most knowledgeable/experienced but they were kind and as a traveler that has experienced the gamut, I've learned that patience under those circumstances goes a long way. The free breakfast was also a great plus. They serve eggs, potatoes, bacon, toast, juice and coffee, much better than the typical continental breakfast and in a pleasant setting. I recommend this Best Western highly for the person(s) driving the length of the state that needs a rest half-way.”

Jul 2, 2007 by Sal from Rancho Santa Margarita, CA
Overall Rating: 7
Cleanliness:[3] • Staff:[9] • Location:[8]

• Parking and location.
• Dirty room, ac did not work in hot weather.

“The hotel room was dirty with trash in the bathroom and pizza parts in the room, the receptionist said that she will let the management know, that was it. The restaurant staff was not exactly friendly, although the food quality was fine. We need more smiles, this is the hospitality industry!”

Jul 2, 2007 by Jason from Los Osos, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[4] • Location:[3]

• The AC was lousy and it was over 100 degrees, the room was gross, dirty and outdated.

“Leave your shoes on.”

Jun 28, 2007 by Joe from Arroyo Grande, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[8]

• The gardens and the pool and free breakfast.
• No complaints.

“Good value, nice gardens and pool, breakfast, good size room, parking in front of your door makes easy access.”

Jun 14, 2007 by Eulalia from Oakland, CA
Overall Rating: 4
Cleanliness:[7] • Staff:[3] • Location:[7]

• Very large rooms and queen size beds for double occupancy.
• My child injured herself on a carpet tack.

“The rooms were very large and comfortable. The beds were great. Nice court yard and pool. But my daughter stepped on an exposed carpet nail. When I called the front desk they seemed to not be so worried. They offered me a band aid. I asked to speak with a manager and never got a call back. I had to take her to the doctor. Very upsetting to my stay.”

May 12, 2007 by Anthony from Reno, NV
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• The outdoor areas.
• The rooms are pretty dated.

“We got in the lobby and noticed the ugly exterior fronts had interior lush garden and pool area, and all downstairs rooms have patios.”

Apr 13, 2007 by Joseph from Sacramento, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[6]

• Covenant, clean and good location.
• No problems, first room toilet overflowed, but they move me to a new room right away.

“I felt the hotel staff was friendly; the room was clean and well appointed. It was in close proximity to the business location that I was going to for a meeting. I would give best western consideration in the future when I need a hotel room.”

Mar 14, 2007 by Deborah from Fair Oaks, CA
Overall Rating: 1
Staff:[5] • Location:[1]

• It was the most dangerous area I have ever been. I left immediately.
• The location was in the Getto.

“I did not stay at the hotel! It was not a safe area for a female business traveler.”

Mar 1, 2007 by Jo A. from Santa Maria, CA
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[3]

• Nothing.
• Please see review below.

“Coffee given sparely for an l cup coffee maker. Closet open with no doors. Felt like I was in the 60's. Had planned a romantic getaway. No room service, no restaurant, free full breakfast was a buffet that ran out of food by 9am, did get l plate of scrambled eggs (made from a carton, not real). Specifically stayed at a hotel with a restaurant so as to have room service. Room service unavailable, (said they were not set up for it and would which was also the case with the food. "Free breakfast" was gone by 9am (served 6-9 only) and no other food available. Lady cooking, serving and cleaning was not accommodating or very friendly. Office staff also very unfriendly and almost rude. ”

1 of 1 people found this review helpful.

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