Hilton Sacramento Arden West

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User Reviews for Hilton Sacramento Arden West, Sacramento

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Jul 6, 2009 by mike from Westminster,CO
Overall Rating: 7

• clean , nice location, pleasant staff
• they charge for internet -- who does that anymore???

“Nice hotel, quiet, good location, pleasant staff. Unfortunately for guests and staff alike, they hit you with a stiff internet useage charge, which is of course not apparent when you book.”

May 7, 2009 by Paula from Alta Loma,CA
Overall Rating: 7

• Convenient location to the venue I was working at.
• Parking faux pax on the part of the hotel.

“Overall, it was fine. Took awhile waiting for elevators on departure. So many people leaving at 7 am caused the slowness of elevators. That was annoying because I was 7 flights up. Also, the hotel was hosting prom one night while we were there. When we returned from our evening, there were no parking spots. They had let all the prom students use the parking, when next door was a parking structure being unused because it was office parking and a weekend. Since the staff had no problem having me park there, I don't know why they didn't have all the prom students park there so the paying guests could park near the hotel and not have to walk. That was unacceptable to me.”

Sep 4, 2008 by Artie from Merced, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[6]

• The bed was one of thee most comfortable I've every slept in. And very quiet was able to sleep in comfort.
• None.

“Compare to many other 3 star hotel this is one of the best. The comfort of the bed and the appearance are the best combination in my book.”

Sep 1, 2008 by Antonia
Overall Rating: 8

• Comfortable, quiet and friendly.

“Good, clean, quiet and accessible to the freeway. There is a shopping mall nearby and the hotel has a free shuttle. I would recommend this hotel for business or leisure travel.”

Aug 20, 2008 by Ronnie from Incline Village, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Pool is open 'til 11!
• My glass of white wine at the bar was $12!

“Very nice hotel located next to the Arden Fair mall. The rooms are quiet (except ones by the elevator) and they have very comfortable beds. The outdoor pool is very nice and open later than other hotels' pools (11 p.m.), which our daughter loved. Downside is if you get a room on the concierge floor hoping to take advantage of late afternoon snacks or other amenities provided in a hospitality suite, these are not available on Friday or Saturday nights! They give you a 'free' breakfast buffet coupon instead.”

Aug 20, 2008 by Susan from Union City, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• It was clean and pleasant.
• There was no mini-fridge or microwave in our room.

“Not a bad place to stay. It was clean and the staff was friendly.”

May 29, 2008 by Greg
Overall Rating: 2

• The beds were comfortable.

“The beds were very comfortable, the rooms were old and in desperate need of upgrades.”

May 1, 2008 by Irina
Overall Rating: 10

“The hotel staff was awesome very friendly and the housekeeping did such a great job. They were really friendly. Overall a really good experience.”

Apr 30, 2008 by Audrey from San Francisco, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[8]

• Spacious rooms & bathrooms, nice dcor.
• One staff member offered free brkfast coupon, then another took it away.

“Very nice conveniently located Hilton hotel.”

Apr 17, 2008 by Sol from Wakefield, RI
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[5]

• Very clean, quiet, bright room. Very comfortable bed.
• The $9.95 charge per day for a wireless internet connection really put me off.

“Outside of the off-putting daily internet charges, this is a very modern, comfortable hotel.”

Apr 7, 2008 by Rita from Salinas, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Friendly staff.
• No emergency plans.

“At mid night the light went out as I got back to the room. The power was out. My husband was down stairs and there were no back up lights for the emergency. No floor markings for emergency exits. No stair way lights. The staff didnt know what to do. If that had been a real emergency We would have been in trouble.”

Mar 28, 2008 by Ann from Oakland, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Convenient to the activity we attended. Helpful staff.
• Stark outward appearance.

“The Hilton met our expectations. We did not use the dining room, but it appeared quite nice. I was surprised that some sort of breakfast did not come with the room; in fact, the prices for breakfast were high.”

Mar 12, 2008 by Loretta from Redding, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Comfortable, very clean, spacious, easy access to freeways, courteous staff, close to shopping mall.
• Prefer glassware in bathroom to be disposable for hygiene purposes.

“Arden Hilton is dedicated to providing excellent service to guests from friendly - efficient check-in to immaculate guest rooms - to easy check-out. Bed linens were crisp and clean. The beds were decorated with an array of inviting pillows. They offer in-room movies and games along with TV. They have a coffee bar in the lobby along with comfortable furniture in color schemes that are inviting and relaxing. The employees in the bar were friendly and knowledgeable about different drinks. They have a business center and pool, though we did not use them. They have ready made maps to assist guests in getting to local attractions. We found this very helpful and made it easy to get back to the hotel at night.”

Feb 23, 2008 by Megan from San Francisco, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[9]

• Good location.
• Kind of shabby room when you look up close.

“Overall very nice and a great location in proximity to Downtown, shopping, freeways, etc.”

Feb 3, 2008 by Kathi from Anderson, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• #1. Coffee in the room. We also stayed on the top floor and it had a balcony.
• People talking next door woke up my daughter in the middle of the night and she had dance competition the next morning.

“This is a nice safe hotel near the Arden Mall. It was clean and comfortable.”

Dec 20, 2007 by Erik from Reedley, CA
Overall Rating: 3
Cleanliness:[8] • Staff:[9] • Location:[8]

• Close to restaurants and other attractions.
• The noisy elevator we heard all night.

“It was hard to sleep with the noisy elevator next to our room. I expected better quality since it was a Hilton. Marriot residence in was a lot nicer than the room we had. Our bathroom door was stuck most of the time. I would rather not stay at this hotel again.”

Nov 30, 2007 by Bill from Sun Valley, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was nice, quiet, and very comfortable beds. In fact, the best beds I have slept in at a hotel.
• Really nothing to note.

“This place runs a ship/shape operation. The staff was very attentive to our needs when asked and due to location, it was perfect for business travelers. Kudos to this hotel for its fine service. I would recommend it to anybody visiting in the area.”

Jul 11, 2007 by Jake from Temecula, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Friendly staff, easy check in/out, great location.
• Must pay to use internet.

“Every thing exceeded my expectations, except that I was asked to pay $10 to use the internet. This is the first time that I ever had to pay to use the internet at a hotel. I drove down the street to the doubletree parking lot and used their internet for free.”

Jun 19, 2007 by Steve from Soulsbyville, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The rooms were great.
• They still charge for internet.

“We were very happy with this hotel. The Red Lion is old and somewhat rundown, the Hilton is top drawer.”

Jun 1, 2007 by Christine from Chico, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• Very helpful.
• Nothing.

“Helpful management. Nice restaurant. Good rooms.”

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Amenities at Hilton Sacramento Arden West, Sacramento

24 Hour Front Desk Bar/Lounge Coffee Maker in Room Express Checkout Fitness Center or Spa Free Newspaper Free Parking Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities

Modem Lines in Room No Smoking Rooms/Facilities Parking Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable VIP Rooms/Services

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