Marriott San Jose

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User Reviews for Marriott San Jose, San Jose

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Mar 5, 2008 by Joe from Santamaria, CA
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[5]

• Bed was soft.
• Rude, overcharged, small, had requested 2 bed got 1.

“It was smaller than a Motel 6 look, lost my bags, gave my bags to some one without a claim ticket then wanted a tip.”

Jul 23, 2007 by Carrie from San Diego, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• The room was nicely appointed. Location was good.
• Nothing right now.

“I was very pleasantly surprised with the accommodations at the San Jose Marriott. The hotel exceeded my expectations. The room was very nice, and the staff was excellent. I would definitely stay there again. As a matter of fact I might stay there again this week on business.”

Jul 22, 2007 by Steve from Greenbrae, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Quality and clean, great business desk.
• Had to wait for valet despite calling down 15 minutes early.

“Quality hotel, I'd go back.”

Jul 19, 2007 by Tom from Vancouver, WA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Everything was great.
• The air conditioning wasn't as good as it could be.

“Great spot in a good location. I really liked the place and would be very happy to stay again.”

May 11, 2007 by Ophelia from Mesa, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very nice.
• No airport shuttle.

“Convenient to downtown, and close to airport.”

Feb 12, 2007 by Evan from Oakland Park, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The guest services coordinator was very friendly and helpful all week.
• The internet access in the lobby was down for several days. Room access camped though.

“Aptly qualifies as a 4-star hotel but lacks some biz traveler needs. Wireless (either free or pay) should be available in the rooms. Room was very nice and comfortable but should include a coffee maker. Staff was very helpful and attentive.”

Oct 23, 2006 by Mike from Placerville, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Quick room service.
• Line at check-in.

“Typical city center Marriott - good service, nicely appointed, good food. This one was better than most. What I've come to expect from a Marriott.”

Aug 14, 2006 by Maggie from Copperopolisw, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location very safe and clean, employees friendly and professional.
• Everything was great.

“Nice large rooms, well-trained staff, quiet location in downtown San Jose.”

Jun 10, 2006 by Steve from Provo, UT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I was given excellent service in spite of the low price I paid.
• No comment.

“Two things make a hotel visit excellent for me: ambiance and service. I imagine it's difficult to give a large hotel chain like Marriott that classy appeal; but they certainly achieve it in San Jose, and I experienced the same at Marriott in Denver last week. The staff is also top notch. Thanks for the great service.”

Jun 8, 2006 by K from Irvine, CA
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• Very friendly and helpful staff.
• The room was not fully ready when we arrived.

“Marriott San Jose was an excellent hotel. We had a very pleasant experience. The facilities were very nice and the staff friendly and welcoming.”

Jun 3, 2006 by Cindie from Santa Maria, CA
Overall Rating: 6
Cleanliness:[10] • Staff:[6] • Location:[10]

• Location, nice decor, great for business travelers.
• Request for king bed made day before not met, front desk responded rather condescendingly.

“Great location!!! Right next to the convention center in the heart of downtown San Jose. Most of the staff was friendly and helpful. Downside, my room was on the convention center side which has reflective material on the outside. There are no heavy curtains to block the light only shears, it was hard to sleep once daylight broke.”

May 29, 2006 by James from Tulsa, OK
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location.
• Parking cost - valet only.

“Park across the street - $6.00 all night verses $22.00”

1 of 1 people found this review helpful.

May 24, 2006 by Scott from Crystal Lake, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Nicely appointed room and bathroom; very clean.
• Lack of food in lobby cafe in evening.

“We stayed at this hotel very briefly (about 6 hrs) before flying out of San Jose. We were very impressed by its quality, and I was amazed that I could get a room like this for such a low price. We both wished we could have stayed longer.”

May 22, 2006 by A from Seattle, WA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[9]

• Well appointed room.
• Steep parking fees, restrictions on pool use.

“A fine hotel, with three minus points given the location, the proposed parking rates were outrageous. They were higher than adjacent properties, with complimentary parking being the rule for properties as little as a mile away. They charge for local calls, unless you buy the Internet package. Once you activate the package, they will bill you to the end of your stay, even if you only want/need to use it one day. Forget using the pool if you travel by yourself - they require a 'buddy'.”

May 21, 2006 by Phil from Rocklin, CA
Overall Rating: 6
Cleanliness:[8] • Staff:[6] • Location:[7]

• General Cleanliness and room features.
• Lack of parking (Valet only) and too expensive.

“All has been said.”

May 3, 2006 by Paul from Irvine, CA
Overall Rating: 6
Cleanliness:[8] • Staff:[4] • Location:[8]

• Nice lobby.
• Location.

“Difficult to find and get to hotel. valet parking at 36 a night and nothing else available was no fun.”

Apr 29, 2006 by Marianne from Tahoe Vista, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• The hotel was well maintained, clean, quiet and comfortable.
• When checking in, we were not asked what kind of room (2 beds, nonsmoking) we wanted & were given a room when other preferences may be available.

“The hotel was beautiful and staff was respectful. The beds were very comfortable, and the standard room was spacious. Everything was in perfect working order and well maintained. We had a great stay and a good night's sleep. The chocolate in the room upon arrival was a nice touch.”

Apr 24, 2006 by David from Penn Valley, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Good location- close to one of my favorite restaurants.
• Valet parking cost too high.

“Met all expectations of a Marriott hotel.”

Apr 14, 2006 by Edie from Prunedale, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• The staff went above and beyond to help.
• Did not like not being able to get another roll-away bed.

“Very clean and nice hotel close to the airport. It appeared the hotel was close to things of interest in the downtown San Jose area.”

Apr 13, 2006 by Melanie from Whitby, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• Comfortable bed, helpful staff at check in, no hassle at all at check in, good location.
• The morning desk staff was not friendly or helpful.

“The rooms were well set up for business, while being comfortable at the end of the day. Really like the sliding door on the bathroom!”

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Amenities at Marriott San Jose, San Jose

AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Babysitting/Child Services Barber Shop Barber/Beauty Shop Bath Tub Business Center CD Player Car Rental Desk City Center Coffee Maker in Room Concierge Desk Connecting Rooms Cordless Phone Cribs Available Currency Exchange Drugstore Elevators Exercise Gym Express Check In Express Checkout Fitness Center or Spa Florist Free Newspaper Golf Guest Laundromat Hairdryers Available Handicapped Rooms/Facilities Horseback Riding Ice Machine In Room Movies Iron

Lounge Maid Service Meeting/Banquet Facilities News Stand Outdoor Pool Phone with data port Phone with speaker Pool Radio Refrigerator Restaurant Rollaway Beds Room Service Safe Safe Deposit Box Sauna Scuba Diving Secretarial Service Shower Sofa Bed TV TV Remote Control Telephone Television with Cable Temperature Control Tennis Turndown Service Valet Parking Vending Machines Video Checkout Wake-up Service Water Skiing Wet Bar