Arena Hotel

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User Reviews for Arena Hotel, San Jose

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Dec 1, 2009 by Edwaun from Monterey,CA
Overall Rating: 8

• Room size and jacuzzi tub.
• The heat did not work.

“Based on other reviews, it appears this hotel is hit or miss. I enjoyed my stay. The size to the room was great. It was good for the price.”

Nov 21, 2009 by Laura from Weed,AR
Overall Rating: 8

• Very nice atmosphere for a family.
• The variety of channels on the TV and hot water was hard to regulate.

“It was a good overall experience. They should do something about the hot water. It is hard to regulate and you can burn yourself if not careful!”

Nov 3, 2009 by Russ from Stockton
Overall Rating: 2
Cleanliness:[1] • Staff:[1] • Location:[7]

• Location to Arena.
• Cleaning and maintenance.

“The following is a letter sent in attempt to get a full refund for a terrible night spent at the Arena Hotel. Basically I got that per our phone conversation 10-21-09 you and your staff decided that our complaints are either unsubstantiated or too high of standards for you to be held responsible for. My wife and I expect to pay for the things we do and we expect reasonable products and services for our money. We have no predetermined ideas of free hand outs. We had a nice time despite your hotels best efforts to change that. Our Standards 1. Expect to be able to check our things into a hotel room well past check in time. In at least 2 attempts. 3 trips up and down stairs before finally getting in a room. 2. Expect that people do not just open our door despite do not disturb sign. No knock, no sorry. 3. Expect that the hotel may have more then 1 pillow on hand per guest. 4. Expect that the bedding has been changed and you wont wake up with some strangers finger-nail stuck to your leg. No one else should have your hotel as an option to stay in without knowing what their stay may be like.”

Oct 21, 2009 by Barbara from Portland,OR
Overall Rating: 9

• Close to Santa Clara University.

“Nice spot with small kitchen. Very clean and comfortable. Easy to access from San Jose airport, Cal Train and Santa Clara University. I will stay again on future travels.”

Sep 24, 2009 by Scott from Redding,CA
Overall Rating: 9

• Virtually everything. Very nice.
• No dislikes.

“Nice rooms, staff and location. I will return.”

Sep 10, 2009 by Steve from Redding,CA
Overall Rating: 10

“Excellent place to stay. Quiet, good food and very clean.”

Sep 7, 2009 by Scott from Sacramento,CA
Overall Rating: 9

• Complimentary dinner included with stay. Location was close to concert venue. Good neighborhood.
• Could not close room window. Metal screen on inside screwed to frame.

“I was very impressed with this hotel. Each floor had an impressive open area with comfy chairs and nice tables. Complimentary dinner was a surprise to me. It was good. Room had plenty of lighting. Microwave oven, small refridgerator, jacuzzi tub, well lit vanity / sink area and a full length mirror were nice items to have. If the ceiling fan worked and the window was closeable I would not have any complaints.”

Jul 10, 2009 by Jeannie from Arnold,CA
Overall Rating: 4

• Close to shopping and downtown.
• Room was not clean!

“I have stayed here a couple of times before visiting my daughter at SJSU - this particular time we arrived at 1:30 am - hard to get in when we rang the entrance bell - gave me a
smoking room (did
not request) too tired and too late to make a fuss (my bad) and the room had cigarette burns in the curtains, bathtub and looked like one was put out in soap dish! I was dissapointed this trip because we had had a much better experience the two times prior.”

May 6, 2009 by Mitzi from Modesto,CA
Overall Rating: 10

• It is a boutique hotel.
• Breakfast didn't have hot cereal, dinner is really lunch!

“I would stay at this hotel again.”

Apr 27, 2009 by Vicki from Huntington Beach,CA
Overall Rating: 9

• The room was clean and spacious, the bed was very comfortable and clean, the hotel offered breakfast, which was surprisingly good!
• Not the hotels fault, but someone down the hall smoked marijuana 3 out the 4 nights we were there. Not a lovely fragrance!

“The hotel was conveniently located to the university. It's clean, which was appreciated. Breakfast is offered every morning (surprisingly good). The staff knows the surrounding area and we found Starbucks and other restaurants with ease. We will definitely use this hotel again!”

Apr 16, 2009 by Flash from North Brunswick,NJ
Overall Rating: 9

• Right next to the HP arena.
• Very long walk to the room.

“Quite adequate. Nothing extraordinary, but very clean and pleasant. If I go to another hockey game I'll certainly book here again.”

Mar 9, 2009 by Steve from Sacramento,CA
Overall Rating: 10

• In room jacuzzi, Free dinner, free breakfast, close to arena.

“Very close to HP Arena, this hotel had comfortable beds and was very clean. The free dinner (warming tray burgers and dogs) held us over until after the game. The breakfast was great, with biscuits and gravy, sausage, and eggs.”

Feb 24, 2009 by Randy from Eureka,CA
Overall Rating: 6

• Close to HP Pavillion for hockey game.
• Rooms show heavy wear.

“It's an OK place to stay with a buddy if you're going to a hockey game, but I would not put my family there. Definitely not for a romantic getaway.”

Jul 22, 2008 by Angela from Petaluma, CA
Overall Rating: 6
Cleanliness:[4] • Staff:[6] • Location:[8]

• Location.
• Run down room and no room service.

“Overall, this hotel was good for what we needed. Which was a place to stay after our concert. The window was broken and would not open so I was pretty miserable. I was also disappointed that there is no kind of room service. The hotel is very old and little run down. I did really enjoy the Jacuzzi tubs though. It's a nice location and a quaint little place if you do not have high expectations. I did feel I pad way more than what I got though.”

May 14, 2008 by Judith from San Jose, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[10]

• Very convenient. We just walked to the HP Pavilion for the concert.
• Just outdated furnishings and the 3rd floor smelled like someone's been smoking in the hallway.

“If you're going to the HP Pavilion for a show, and just want to walk to the area to spare yourself from fighting the parking madness, this is the hotel for you.”

Mar 19, 2008 by Stacy from Lodi, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Convenient to HP Pavilion and offered complimentary dinner & breakfast.
• Could use a little upgrading.

“Went to a concert at HP Pavilion. Saved money because we took advantage of the complementary dinner & breakfast and could walk to the concert so no parking fee. The food was OK. Room was clean and had a refrigerator. Was perfect for what we needed it for. Would definitely come again if attending another concert. Good value!”

Jan 15, 2008 by Tucker from Arcata, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] •

• Location and price by San Jose Arena.
• Incredible waste in packaging, paper plates, plastic forks and the like.

“A good budget hotel for a Sharks game.”

Dec 18, 2007 by Sharon from Hayward, CA
Overall Rating: 6
Cleanliness:[10] • Staff:[6] • Location:[10]

• This hotel was in walking distance of the hp Arena.
• The walls are thin enough to hear the people in the next room very clearly.

“We were very pleased with the look of this hotel. It was within walking distance of the hp Arena. Very clean, lots of lobby area to meet with other people. Unfortunately, the people in the room next door stayed up all night talking. If you have hip problems the tub may be difficult to get into and out of. It has very high edges.”

Oct 2, 2007 by Bonnie from Rancho Cordova, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[10]

• Its location to the HP Pavilion.
• The Jacuzzi tubs are way too high for seniors to get into.

“The location was very convenient. I like the hotel because it is an older remodeled hotel with only three floors. It is very nicely deco-rated and very comfortable.”

Jul 5, 2007 by Joan from Wilmington, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The lobby area was very pleasing to the sight.
• They were running short on washcloths.

“Overall, I thought this hotel was very good. The lobby was decorated nice and the buffet breakfast was good. It could have used a few more nutritious choices, like whole-grain bread, oatmeal, etc. We didn't get a chance to try out the complimentary light dinner. The only complaint I have is that they were running short on washcloths, so we had to improvise with hand towels.”

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Amenities at Arena Hotel, San Jose

120 AC 120 DC 24-hour front desk Air Conditioned Alarm Clock Bath Tub Cable TV Coffeemaker Color TV Complimentary Light Dinner Concierge Desk Elevators Express Check Out FAX Fire Alarm with Light Full Breakfast Guest Laundromat

Hairdryer In Room Handicap Facilities Heated Guest Rooms Iron Ironing Board Maid Service Meeting facilities Modem/Dataport Available Non-Smoking Room Parking Phone Service Shower Smoke Detectors Telephone Toilet Wakeup Service

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