Hilton Pleasanton at The Club

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User Reviews for Hilton Pleasanton at The Club, Pleasanton

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Nov 18, 2009 by Lee , Portland Or from Clackamas,OR
Overall Rating: 10

• Staff went out of there way to help with directions, very helpful.
• Every thing was great!

“Hotel was better than we expected, near freeways but quiet. Plan to stay here next trip down.”

Oct 19, 2009 by Kim from Oakley,CA
Overall Rating: 10

• Everything from the staff to the clean room to the comfort.

“This was a great stay. The staff was friendly and profficent the room was clean and on the day I stayed the entertainment was great.”

Jun 5, 2009 by Maryjo from Elk Grove,CA
Overall Rating: 8

• Very nice, clean & comfortable.

“It was very nice hotel, there was a wedding reception being held in a banquet room which should describe how nice the hotel was. We definitely got an excellent hotel for the price we got it for! Loved the down comforters on the bed.”

May 26, 2009 by Linda from Huntington,CA
Overall Rating: 10

• Staff was exceptionally friendly and helpful.
• No complimentary breakfast.

“Very clean and friendly environment. New accomodations and accessories.”

Jul 16, 2008 by Daren from Folsom, CA
Overall Rating: 4
Cleanliness:[4] • Staff:[4] • Location:[4]

• Price.
• Responsiveness of staff in dealing with loud guests was poor.

“This hotel is a little dated, but functional. Hotel desk staff was courteous. During our stay, there were several parties in progress (wedding reception and birthdays). These groups created a lot of chaos including yelling and door slamming until 1am on the 5th floor where we were staying. Despite a call to the desk, hotel staff did little to encourage the revelers to quiet down. After such a short night's sleep, we were happy to head for home.”

Jul 9, 2008 by Les from San Ramon, CA
Overall Rating: 5
Cleanliness:[3] • Staff:[5] • Location:[10]

• Nothing a bad experience.
• House cleaning was poor. My room never got cleaned.

“Don't stay here if you want a clean room. House keeping never cleaned my room and I even called and asked them too. They never did it.”

Jun 8, 2008 by Barbara from Lomita, CA
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[7]

• Very comfy bed.
• For a Hilton, pretty run down.

“At check in, we had problems getting a king room, we were told it would be an additional charge. I complained, they gave it to us free, and then sent us to the wrong room number. After 3 times in the lobby, we finally got settled in. The bed was very comfy, but the rest of the room was shabby looking, worn chairs and desk, and the shower drained very slowly. Had a nice coffee maker though!”

Mar 28, 2008 by Hiren from Pleasanton, CA
Overall Rating: 7
Cleanliness:[6] • Staff:[6] • Location:[9]

• Good location.
• Not family, kids oriented, no kids TV channel.

“The place is more suited for business travelers. Moderate for family. Not kid friendly. TV channel selection poor. Founds stains on ceiling of the room. Bathrooms are very cramped. For the name of Hilton brand room quality is so. Internet Access is not free. $10/day. If traveling with kids, not a place I would recommend. The new Marriott very nearby (opposite Pleasanton mall) is far better.”

Feb 22, 2008 by John from Moorpark, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Very clean and the bed were very comfortable!
• No complimentary breakfast.

“The rooms are spacious, the bed was very comfortable, and the staff was friendly and helpful. It felt more like a four star hotel. I was very pleased with my stay at this hotel, and would definitely stay again!”

Feb 21, 2008 by Ruby from Castro Valley, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[9]

• The lobby was nice. Free parking. Near restaurants.
• The room was not 3 price. Old furniture, old TV with only 5 channels. Dirty carpet.

“The outside and lobby of the hotel were very nice. It seemed very classy and worth the 3.5 star rating. However, in the room it was very different. The carpet was dirty, the furniture and old and dingy. The TV was old, and there was dust on the shelf all around it. Pieces of the wall paper were falling off. The closet door did not open or close. The screen door on the patio was no connected so flies got in. It was not at all what we expected.”

Jan 4, 2008 by Susanne from Oakdale, CA

Cleanliness:[7] • Staff:[8] • Location:[7]

• Very comfortable bed and friendly desk/bell staff.
• Avgas TV/Cable, restaurant prices exorbitant.

“Easy parking, nicely decorated for the holidays, pleasant and conversant hotel staff. Clean and convenient, very comfortable bed and bedding. Disappointed in the quality of the TV and channel selection. We were there as an overnight getaway from home -- just an hour from where we live. Would stay there again but would ask for a room away from the freeway and if the TV was in poor condition would ask for it to be repaired/replaced.”

Sep 6, 2007 by Jim from Elk Grove, CA
Overall Rating: 3
Cleanliness:[7] • Staff:[4] • Location:[5]

• Nice lobby and halls.
• Glued together sink, strong cycle air blowing over sleepers.

“Staff did not seem pleased with our patronage, being curt and non-attentive. The room was nice looking and relatively large. But upon visiting the bathroom the sink bowl had been broken into 3 pieces and the poorly glued back together. The bed was not very comfortable for a supposedly upscale hotel. In addition the bed was placed such that the sleepers needed to adjust the covers every time the air conditioner cycled between still warm air and strong cold winds.”

Jul 5, 2007 by Karen from Visalia, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[9]

• The beds are very comfortable, there is a feeling of cleanliness about the room.
• Our room had a door in it to another room that had little or no sound proofing which made our stay noisy and gave feelings of little privacy.

“We have stayed at this hotel before and enjoyed the comfort and quiet of the Hilton's room. This time we received a room that was large but attached to another room with an uninsulated door. At 11pm we were woken up to clearly hear their door slamming and conversations of three or four women for about an hour. Our stay was noisy, light came through under that door, and there was a feeling of little privacy. This stay was disappointing because we had to be up the next morning by 5 am.”

Jun 21, 2007 by Sam from Rockwall, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The steak and eggs were great.
• The restaurant chairs and the bar stools.

“It is a great hotel.”

Nov 16, 2006 by Bettie from Tracy, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[8]

• Includes one day membership in health club.
• Room was a little shabby - air conditioner erratic.

“The hotel is very nice and well located to freeways. The staff is very helpful and friendly. We like the one day membership in club sport that is included. This is our second time and we will return again.”

Nov 2, 2006 by Joe from Paradise, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[5]

• Parking.
• Poor quality for Hilton.

“There was a single sink in the bathroom (separate room from the dressing room, very inconvenient. Room was nice 3star but not special. Restaurant was nice. Lobby was nice.”

Aug 22, 2006 by Alison from Mather, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Clean, friendly staff.
• I wish the hot tub were open later.

“I enjoyed my stay. Wish it could have been longer than just overnight.”

Jun 28, 2006 by Patty from Ca, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Accommodating staff, good food.
• Initial room viewed the freeway, however, the staff was very accommodating in relocating to a better room upon request.

“Although this hotel is more for travelers, rather than a romantic getaway, it was very nice. Good food in the restaurant-crab cakes and clam chowder exceptional. Prior to unloading your luggage, be certain the room you've been placed in suits your needs. If not, request to be moved. The lobby staff was very helpful/accommodating in relocating to a different room.”

Feb 26, 2006 by Ken from Riverside, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice lobby and rooms.
• Location is a little hard to get to.

“Nice hotel, well kept, a little hard to figure out how to get to it although you can see it from the freeway.”

Oct 12, 2005 by Shirley from San Diego, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Pool area attractive. Lobby clean and orderly.
• Satisfied customer.

“Hotel is spacious and clean. Rooms lovely. Close to nice shopping mall.”

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Amenities at Hilton Pleasanton at The Club, Pleasanton

24 Hour Front Desk AM/FM Alarm Clock Babysitting/Child Services Bar/Lounge Barber/Beauty Shop Business Center Coffee Maker in Room Express Checkout Fitness Center or Spa Free Local Telephone Calls Free Newspaper Free Parking Golf Hairdryers Available

Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable Tennis VIP Rooms/Services

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