Sheraton San Jose Hotel

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User Reviews for Sheraton San Jose Hotel, Milpitas

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Aug 22, 2009 by Mike from Copperopolis,CA
Overall Rating: 7

• Convenient and spacious.

“Meaningful comments are impacted by what apparently was a major plumbing malfunction prior to our arrival. It was cause of noise (pump motor running), a room change and damp rugs.”

Jun 27, 2009 by Jon from Atascadero,CA
Overall Rating: 9

• Comfortable, clean, well-appointed rooms.

“The rooms are comfortable, clean, well maintained and modern. Definitely a more business oriented hotel, with a lot of tech amenities. The front desk employees are consistently competent, efficient, helpful and friendly. Rooms facing I-880 can be a bit prone to intrusive freeway noise, but generally not enough to cause loss of sleep. The internal hotel temperature is kept about 75 in the summer, which means running the wall mount air conditioner at night.”

Jan 31, 2009 by John from West Babylon,NY
Overall Rating: 10

• Staff and room was great.

“Hotel offered many amenities beyond the typical 3 star rating (daily newspaper, airport shuttle, continental breakfast, 2 queen beds and large bath). Staff was well trained and was geared mostly to the business traveler. They knew how to please.”

Sep 14, 2008 by Kevin from Andover, MA
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Spacious room. Nice facilities. Friendly desk staff.
• Housekeeping was not that attentive.

“Overall, facility nice. Desk staff friendly and helpful. Room was spacious, nice desk setup. AC was very noisy. Pool looked nice. Won't get a Wall Street Journal in the morning. Housekeeping did not replenish coffee supply, soap, shampoo, etc.”

Jul 24, 2008 by Petra from Discovery Bay, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The pool was wonderful.
• No breakfast.

“The room was big and very clean. The hotel was very quiet, the best night sleep I had in a hotel.”

Jul 16, 2008 by Stephanie from San Jose, CA
Overall Rating: 4
Cleanliness:[9] • Staff:[4] • Location:[7]

• Rooms were clean and comfortable.
• Pool area was loud, staff allowed people to stay past 10 pm.

“Pool area was loud and although pool area was to close at 10 pm, staff allowed people to stay until after 11pm. It was near 11:30 when I called the lobby to complain and was told it would be taken care of. Nearly 30 minutes later, the noise continued. The pool area is clearly visible by the staff in the lobby. It is highly recommended that people not be able to drink and be so loud that others (on the 4th floor) are kept awake. I will not stay at this hotel again.”

Jul 14, 2008 by Hershal from Whittier, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• HD TV.
• Breakfast at the restaurant.

“Front desk staff are great, as was almost all other staff encountered. The breakfast at the restaurant resulted in a wrong order and the restaurant refused to adjust the bill.”

Jul 3, 2008 by Gabor from Sioux Falls, SD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Nicely appointed room.
• Noisy courtyard: waterfall, music, loud air conditioner, not relaxing at all. Broken Jacuzzi.

“Comfortable, nice hotel. Close to 880 without any freeway noise.”

Jun 15, 2008 by Joseph from Manteca, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean, very professional and 1st class.
• No complaints.

“Hotel is conveniently located, I only needed a place to stay for 6 hours for a place to sleep therefore I may seek a lesser priced hotel.”

Oct 24, 2007 by Rey A. from Lancaster, CA
Overall Rating: 10
Cleanliness:[7] • Staff:[7] • Location:[10]

• Room is clean and the bed is properly done.
• There's only one restaurant.

“They need a restaurant that you can sit and have a good meal, starting breakfast. This is not a good restaurant for people without a car.”

Oct 17, 2007 by Greg from Callahan, FL
Overall Rating: 5
Cleanliness:[9] • Staff:[8] • Location:[7]

• The price and the LCD TV.
• Very disappointed no free internet (in California! not competitive at all).

“Gave us a "handicapped" room. When we took showers the water covered the bathroom floor and we had to "mop up". Put us on 6th floor at far end of hall, long way from elevator not convenient.”

Oct 6, 2007 by Bryan from Atlanta, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• I walked in the room and noticed a large flat panel LCD TV!
• I thought wireless internet would be free in the room since it was free in the lobby.

“I appreciated the 3 computers that could be used for internet access although you had to pay for Wi-Fi in the rooms but free in the lobby. The best part of the room was the view of the pool, the comfort of the bed, and the flat panel TV!”

Sep 29, 2007 by Stephanie from Vista, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Large room nicely decorated. Convenient location.
• Freeway traffic noise.

“Was not familiar with hotel so only booked 1 night - could have stayed longer.”

Sep 27, 2007 by David from Stockton, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[9]

• Bed very good, outside pool area attractive and towels provided.
• Coffee in reception area not fresh.

“This is a nice hotel, in a good location, restaurant was not very busy. A good location for a small conference, business or trade training activity. Swimming pool area is exceptional. Finding a place to eat late at night around this hotel is not easy.”

Sep 18, 2007 by Bob from Citrus Heights, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[8]

• Nice flat screen television in the room with digital channels.
• The lock on my room door didn't work and they couldn't fix it. Anyone could walk in while I was out.

“This is a once 4 star hotel that has fallen to a 3 or 2.5 level. It in need of an upgrade in its facilities. It still has a 70's look to it. If you are expecting a 2 star hotel, it is wonderful.”

Sep 13, 2007 by April from Cupertino, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[7]

• Comfortable beds and spacious room.
• Broken air conditioner!

“Overall, service was great. The concierge was courteous and the room was great. I wish I had known that the air conditioner was broken though. It made it hard to sleep at night.”

Sep 4, 2007 by Yanming from Bloomington, IN
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• None.
• Stuff is horrible, room is not sound approved.

“We arrived later in the night and were expecting a good sleep, however, they assigned us a room next to their machine room for the building, and it was very noisy, loudly, like we were living next to the airport. We complained and asked them to change the room, they refused! The stuff are very mean, the room was not even cleaned when we checked in. It is the worst hotel I have ever lived in. Horrible experience!”

Aug 29, 2007 by Bichhang from Arlington, WA
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[9]

• Cleanliness, convenient location, professional staff.
• None.

“When I arrived at the hotel, I realized that I've stayed at this Sheraton San Jose hotel before, couple of years ago. It was great because I'm familiar with the surrounding. I do have a few complaints though: 1. I have asked for extra bath towels my first night there, which was Thursday night, no one delivered any towels for me. I had to ask for the towels again the next morning, Friday, by leaving a note for housekeeping. 2. Friday night while I was taking a shower, the water turned extremely hot for the whole 5 minutes, and it didn't matter if I turned it to cold or not, any direction the water was just hot. 3. The shower head leave a lot to be desired, water coming out was week even though it had different dials to adjust. 4. When I came back to the hotel Saturday night, tired and just wanted to go to bed, our card-keys did not work, both of them. I was just upset. Besides those mishaps, which I think can be avoided and improved on, the Sheraton San Jose was very nice, and our family loved the beds and the nice flat screen TV. The carpet was nice feeling to the feet, because we're used to taking off our shoes once we come into a house/hotel.”

Aug 28, 2007 by John from Tustin, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Recently remodeled. Very clean.

“I am staying in this hotel since 2001.They recently remodeled the entire 9 floors and look s very nice.”

Aug 20, 2007 by Daniela from Stevenson Ranch, CA
Overall Rating: 5
Staff:[4] • Location:[5]

• Room looked clean and put together.
• The bed was not comfortable and the blanket was old and insufficient.

“Good for the price.”

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Amenities at Sheraton San Jose Hotel, Milpitas

24 Hour Front Desk Available to/from San Jose International Airport; 5 AM - 11 PM Babysitting/Child Services Bar/Lounge Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Free Newspaper Free Parking Hairdryers Available Handicapped Rooms/Facilities

Laundry/Valet Services Meeting/Banquet Facilities Modem Lines in Room No Smoking Rooms/Facilities Pets Allowed Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable VIP Rooms/Services

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