Crowne Plaza Hotel San Jose-Silicon Valley

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User Reviews for Crowne Plaza Hotel San Jose-Silicon Valley, Milpitas

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Dec 23, 2009 by Jaleena from Long Beach,CA
Overall Rating: 9

• Elegant and luxurious for the price.
• There was hair in the sheets.

“Very nice and clean, great rate on the room. Hotel staff was friendly and helpful.”

Oct 28, 2009 by Shelly from Bothell,WA
Overall Rating: 6

• Comfortable bed.
• Not conveniently located near restaurants.

“Basic Crowne plaza – comfy bed, tube TV, coffee maker, but that's about it. There is an Asian shopping plaza within walking distance but no other restaurants off property. Several ball teams were staying at the hotel for a tournament but we requested a quiet room and the front desk complied. Probably wouldn't stay here again.”

Aug 24, 2009 by Mary from Templeton,CA
Overall Rating: 10

• Comfortable bed.
• No refrigerator.

“Much nicer than I expected. They said I was booked to a "smoking room" and would not list my request for a "non-smoking" but when I arrived they asked which I wanted and what bed type.”

Jul 26, 2009 by Eric from Albquerque,NM
Overall Rating: 9

• Attractive rooms, great views, next to nice Asian strip mall
• internet a bit expensive

“As for the hotel itself, it's a tall hotel in a valley with no tall neighbors, so the views are great on the upper floors. Although the hotel seems like an older hotel that has lost some of its shine, our room was clean and had everything you'd expect from this star level (and maybe a bit more). The main knock is that the AC unit was old-style, with no digital thermostat setting (but no big deal since the area usually does not get too hot or too cold). Also, I wish the room had a fridge. At this hotel, you have to pay a lot for certain "extras" like minibar, movies and internet(about $10/day), so probably you'll just go without. They do have laundry machines, although another guest told us that the dryers have not been working for a few days. Overall, I pretty much got what I expected from this kind of hotel. I can recommend (but just barely because of the minor annoyances).”

Jul 25, 2009 by Bin from San Jose,CA
Overall Rating: 5

• Location and price.
• Old room, some very Unfriendly staff.

“I extended my stay from Priceline. I called hotel front desk 2 days ahead to make sure I can stay in the same room. However on the day I renew the room key, a very rude hotel staff scolding me for not notifying them ahead and it has made his job difficult.”

Jul 5, 2009 by Lisa from South San Francisco,CA
Overall Rating: 9

• Clean, good service and great location.

“The Crown Plaza is a nice place to stay, the hotel staff is friendly and helpful. The pool is small, but adequate and enjoyable.”

May 24, 2009 by John from Rocklin,CA
Overall Rating: 8

• Our stay in the hotel was brief, we just slept
  there.

“Our stay was a short one and we enjoy it very much and would return. The staff was good and the hotel was clean, plus they had the Fox News Channel on their TV.”

May 18, 2009 by Tim from Redding,CA
Overall Rating: 9

• Location.
• The bed was not comfortable.

“Good facility, good location. The bed, as is the case in most of the Crowne Plazas I have stayed in, was very firm (hard). Marriott's beds are far more comfortable!”

May 15, 2009 by Jon from Atascadero,CA
Overall Rating: 9

• Incredible value, well appointed rooms, and good location.
• Loud housekeeping staff.

“A fairly new, 10 story hotel which easily deserves its 3 star. The rooms are not very large, but are comfortable, well maintained and modern. The front desk employees are consistently competent, efficient and friendly. One complaint: the housekeeping staff is prone to having long conversations hollered across the halls.”

May 12, 2009 by Ron from Livingston,TX
Overall Rating: 10

• Location.
• No Continental breakfast.

“Comfortable and convenient.”

Apr 19, 2009 by Joyce from Tiburon,CA
Overall Rating: 6

• The price and proximity to business office.
• I selected it for the the hot tub, but the water was 1 to 2 ft too low!

“I was disappointed twice by the low water level of the jacuzzi. The jacuzzi was why I selected this hotel. On two separate stays, I could hear neighbor tenants talking at 10 and 11 pm, when I was trying to fall asleep, which caused me to wake up tired in the morning. The second time I called the front desk, who said they'd send a security guard. It got quiet soon, but still this hassle made this a less than a comfortable stay. These experiences made me think it's better to make the 75 minutes trek home rather than stay at a hotel 5 minutes away.”

Mar 22, 2009 by Nicol from Indio,CA
Overall Rating: 9

• Great location near shopping and restaurants.

“I would return to this hotel as the rooms were very clean and the staff was
friendly. Lots of on site parking without charging for it.”

Nov 4, 2008 by Felix
Overall Rating: 8

• Location.
• Room Size.

“The hotel was very good. Room was very clean. Beds were very good. Room was a bit small but ok.”

Sep 2, 2008 by Martha from Salem, OR
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• It was nice, clean and the fitness room & pool were nice.
• There were not any convenience shopping areas or other restaurants.

“This is a very nice, easy access hotel from the San Jose airport. We enjoyed the pool and fitness room. It was easy to get to all the major freeways so we could enjoy going to other areas in South Bay.”

Aug 31, 2008 by Gabor from Sioux Falls, SD
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Nice comforter, great sundry, view.
• Sticky drippings from trees in the parking lot.

“Good location, nicely appointed hotel.”

Aug 30, 2008 by Gerry from Sparks, NV
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[7]

• General appearance was satisfactory.
• NA.

“They first made me sign that I will not smoke. Then when I go to the room it was stinking with heavy cigarette smoke. They changed the room but were not gracious enough to upgrade for the inconvenience.”

Aug 14, 2008 by Hesham from Mountain View, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[8]

• Location.
• The room is very small, lady in the front disk not friendly.

“In my best to stay in again. Too small rooms.”

Aug 10, 2008 by Suz from Concord, CA
Overall Rating: 3
Cleanliness:[5] • Staff:[1] • Location:[5]

• The hotel had complimentary linen spray.
• The hotel was outdated. The coffee maker did not have all the pieces necessary to brew coffee.

“This hotel was ok. Nothing exciting. Outdated and kind of just worn out looking. The staff was not friendly. They put my us in a room with 2 queen beds. They did remedy this; however were not the least bit concerned with their customer service.”

Jul 24, 2008 by Jennifer from San Jose, CA
Overall Rating: 1
Cleanliness:[8] • Staff:[1] • Location:[8]

• The rooms were clean and comfortable.
• Staff refused to enforce pool rules and it was noisy all night.

“The elevators were broken; the average wait for the one working elevator was 12 long minutes. Pool hours were 8am - 11pm, but guests were at the pool literally all night long; and I and my partner got absolutely no sleep for 2 of the 3 nights we stayed. We called the front desk and complained about this on 3 separate occasions. They promised to have security look into it, but nobody from the hotel staff showed up at the pool to ask the noisy party animal guests to leave. The keys to our room deactivated 4 times and maintenance had to be called twice. Hotel management did not acknowledge our complaints about our bad experiences. We never once received an apology. We were thoroughly disgusted with our stay at this hotel.”

Jul 21, 2008 by Doug from Milpitas, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[9]

• Close to my work.
• Doing renovations and the elevators took forever.

“This hotel stay met my expectations.”

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Amenities at Crowne Plaza Hotel San Jose-Silicon Valley, Milpitas

24 Hour Front Desk AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bar/Lounge Bath Tub Breakfast Buffet CD Player Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service Cribs Available DVD Player Desk with lamp Email Service Executive Level Exercise Gym FAX Free Airport Shuttle Free Newspaper Gift Shop Golf Guest Laundromat Hairdryers Available

High Speed Internet Access Ice Machine In Room Movies Internet Access Iron Laundry/Valet Services Lounge Modem Lines in Room Multilingual Outdoor Pool Parking Phone with speaker Pool Porters Radio Restaurant Rollaway Beds Room Service Safe Deposit Box Satellite TV Sauna TV Remote Control Vending Machines Video Checkout Wake-up Service

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