Biltmore Hotel and Suites Silicon Valley

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User Reviews for Biltmore Hotel and Suites Silicon Valley, Santa Clara

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Nov 21, 2009 by Bob from Austin,TX
Overall Rating: 3

• Shuttle service and driver.
• Room was in old wing, grungy.

“The room was on gas station side wing, very old, not very clean.”

Oct 24, 2009 by Ash from Brampton,Canada
Overall Rating: 4

• Public access to rooms, worn out rooms and beddings, staff was not warm, room service hours ends
  at 10, no secure wireless access

“Inconvenient location. Access to rooms is available to public - no security. Rooms have worn out bedding and are dated. Not enough outlets in the room and the outlets that are there are in need of being updating. No Wired internet access and wireless access is not secure. If there was secure wireless access, no attempt by check in staff was made to find out if I needed internet access. Room Service ends @ 10, despite the in-room dining guide stating that after 10 light snacks are available.”

Oct 6, 2009 by Benjamin from Atlanta,GA
Overall Rating: 9

• Overall cleanliness and helpfulness.

“Good overall.”

Aug 24, 2009 by Garrett from Granada Hills,CA
Overall Rating: 3

• I didn't like the courtyard in front of our room being used for a large, late party by another group.

“The hotel was generally meeting our expectations in the beginning. Our air conditioning in the room didn't work too well (and the cleaning staff kept turning it off), but otherwise the room was OK. But there were parties being thrown in our area the last two nights we were there. The last night, there was a party being held in the courtyard right in front of our room. I can tell the hotel approved it because they were using hotel equipment for it. When we got to our room, there was already a large trash bin filled with empty beer bottles. It was loud, unsupervised, and made us feel uncomfortable, especially with our kids. I can't believe the hotel allowed this common area to be used/rented out for parties, especially when they have conference rooms in the main building.”

Aug 7, 2009 by Michael from Caldwell,ID
Overall Rating: 10

• It was at a convenient location for what I was doing.

“The hotel was well kept, room service was great and pool was well maintained. Service was great, everyone was very helpful.”

Jul 31, 2009 by Kathy from Reno,NV
Overall Rating: 7

• The price, and the cleanliness.

“Overall, the hotel and staff were helpful and friendly. The check in went smoothly as did checkout. Housekeeping was asked to return later than their 8:30 knock on the door and never returned, so I did not have clean towels, but overall it was a pleasant experience. I'm sure they would have come back and cleaned the room, had it been as issue. Thanks, Priceline.”

Jul 1, 2009 by Paul from Siletz,OR
Overall Rating: 1

• The entryway and public areas were first class.

“While I am sure this hotel could hold a 3 star rating, newspaper, and other amenities that go with the rooms (per the website). We were assigned room which is located on a cement covered walkway next to the laundry and faces a steel and bamboo fence. The room was small, musty, and had a single double bed. It was not even a Motel 6 quality room.”

May 10, 2009 by Anil from Morganville,NJ
Overall Rating: 10

• Very conveniently located on highway.
• None.

“Excellent for business travelers, close to key highways that connect all major businesses/airports. Personally liked the calmness even though it was close to highway.”

Nov 22, 2008 by Janet from Eureka,CA
Overall Rating: 10

• It was clean and very pretty!
• There is nothing that we didn't like about this Biltmore.

“The hotel was beautiful! It was so clean and pretty. The check-in staff were extremely friendly and helpful. The location is very easy access off Hwy 101, yet the hotel and surroundings are very quiet; peaceful. Our room was so big and very comfortable and very very clean. We could definitely stay again! We were too late arriving to eat at the restaurant and had plans to meet friends somewhere else for breakfast so we didn't use the restaurants at all. The room service menu however, looked good and reasonable.”

Jul 27, 2008 by Paco from San Diego, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[5]

• The friendly informative staff.
• The gym hours.

“I didn't spend much time at the hotel. But when I was there I enjoyed it. I would indeed recommend.”

Jul 25, 2008 by Alberto from Seattle, WA
Overall Rating: 3
Cleanliness:[4] • Staff:[4] • Location:[6]

• The hotel bar has great food and service. I was pleasantly surprised.
• The room was small, near the highway and not perfectly clean. The tower rooms may be better.

“The room was small, near the highway and not perfectly clean. The tower rooms may be better, but the ones in the 2 story part of the hotel were not good at all. The hotel bar has great food and service. I was pleasantly surprised.”

Jul 23, 2008 by Tawnie from Tustin, CA
Overall Rating: 3
Cleanliness:[4] • Staff:[3] • Location:[2]

• Nothing.
• Noisy no elevator horrible restaurant food service outdated decor.

“Upon arrival the gal at the check in could not speak English. Restaurant was horrible with no service a buffet that has seen better days I'm sure.”

Jul 22, 2008 by Ash from Mercer Island, WA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• Very helpful front desk staff.
• Very rude breakfast manager. That lady needs to retire.

“The hotel has an excellent lobby that raises your expectations of the room. But won't live up to the expectation set by lobby. The reservation staff and floor managers were very friendly and helpful, full points to them. The breakfast cafe lady was very rude to everyone dining on the free breakfast. The first day she gave us juice when we said no, but never gave water after repeated request. She simply walked away while we were still talking to her. I wont go there, if that lady is still there.”

Jul 18, 2008 by Carmen from Los Banos, CA
Overall Rating: 4
Cleanliness:[4] • Staff:[4] • Location:[8]

• Location.
• Room size.

“The pool was bombarded with many children and all their parents drinking heavily for two days in a row! The room was very small, we were barely able to close the bathroom door! There was never any towels in the pool premises, so I had to wait for them for long periods. Everything in the room was outdated. Would not want to stay there again.”

Jul 12, 2008 by Alan from Keizer, OR
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[1]

• Nothing.
• The room was terrible.

“The lobby and tower of the building looked beautiful. A very small room, bad location, on the second floor with no elevator, and with no parking available in that area.”

Jun 16, 2008 by Diana from Sacramento, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[7]

• Clean. Good location. Good value.
• Via phone I was told there were two queen size beds in each room. In fact there was only one with a sofa-bed.

“Disappointed about having a sofa-bed instead of a real bed as I was led to believe there were two queen size beds. Other than that everything was fine.”

May 25, 2008 by Norma from Elk Grove, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location.
• My mattress was not too comfortable.

“It was what I expected for a 4 star except the mattress in room needs to be replaced.”

May 16, 2008 by Rebecca from Rocklin, CA
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[1]

• The location.

“This hotel has a motel portion, with hotels facing the parking lot, with poor security.”

Apr 15, 2008 by Grace from Victoria, BC CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very clean and comfortable bed.
• No area to walk or shop nearby.

“We were very pleased with all aspects of the Biltmore. We received a friendly efficient welcome even though we arrived two hours before check-in. Our room was well laid out, and we appreciated the free internet access. Dinner in their restaurant was delicious and moderately priced. I would love to return to that hotel again!”

Apr 14, 2008 by Michael from Sebastopol, CA
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[8]

• Convenient to my contract job.
• Small cramped rooms.

“Convenient to Silicon Valley, Great America and freeways. Very nice lobby but then most rooms are in the out buildings which are more like a motel. Small rooms, ok service. More like a 2 or 2.5 star than a tree star.”

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Amenities at Biltmore Hotel and Suites Silicon Valley, Santa Clara

24 Hour Front Desk Bar/Lounge Business Center Express Checkout Fitness Center or Spa Free Parking Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Safe Deposit Box

Learn more about Biltmore Hotel and Suites Silicon Valley at Priceline Travel Guides »