Biltmore Hotel and Suites Silicon Valley

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User Reviews for Biltmore Hotel and Suites Silicon Valley, Santa Clara

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Jul 27, 2008 by Paco from San Diego, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[5]

• The friendly informative staff.
• The gym hours.

“I didn't spend much time at the hotel. But when I was there I enjoyed it. I would indeed recommend.”

Jul 25, 2008 by Alberto from Seattle, WA
Overall Rating: 3
Cleanliness:[4] • Staff:[4] • Location:[6]

• The hotel bar has great food and service. I was pleasantly surprised.
• The room was small, near the highway and not perfectly clean. The tower rooms may be better.

“The room was small, near the highway and not perfectly clean. The tower rooms may be better, but the ones in the 2 story part of the hotel were not good at all. The hotel bar has great food and service. I was pleasantly surprised.”

Jul 23, 2008 by Tawnie from Tustin, CA
Overall Rating: 3
Cleanliness:[4] • Staff:[3] • Location:[2]

• Nothing.
• Noisy no elevator horrible restaurant food service outdated decor.

“Upon arrival the gal at the check in could not speak English. Restaurant was horrible with no service a buffet that has seen better days I'm sure.”

Jul 22, 2008 by Ash from Mercer Island, WA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• Very helpful front desk staff.
• Very rude breakfast manager. That lady needs to retire.

“The hotel has an excellent lobby that raises your expectations of the room. But won't live up to the expectation set by lobby. The reservation staff and floor managers were very friendly and helpful, full points to them. The breakfast cafe lady was very rude to everyone dining on the free breakfast. The first day she gave us juice when we said no, but never gave water after repeated request. She simply walked away while we were still talking to her. I wont go there, if that lady is still there.”

Jul 18, 2008 by Carmen from Los Banos, CA
Overall Rating: 4
Cleanliness:[4] • Staff:[4] • Location:[8]

• Location.
• Room size.

“The pool was bombarded with many children and all their parents drinking heavily for two days in a row! The room was very small, we were barely able to close the bathroom door! There was never any towels in the pool premises, so I had to wait for them for long periods. Everything in the room was outdated. Would not want to stay there again.”

Jul 12, 2008 by Alan from Keizer, OR
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[1]

• Nothing.
• The room was terrible.

“The lobby and tower of the building looked beautiful. A very small room, bad location, on the second floor with no elevator, and with no parking available in that area.”

Jun 16, 2008 by Diana from Sacramento, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[7]

• Clean. Good location. Good value.
• Via phone I was told there were two queen size beds in each room. In fact there was only one with a sofa-bed.

“Disappointed about having a sofa-bed instead of a real bed as I was led to believe there were two queen size beds. Other than that everything was fine.”

May 25, 2008 by Norma from Elk Grove, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location.
• My mattress was not too comfortable.

“It was what I expected for a 4 star except the mattress in room needs to be replaced.”

May 16, 2008 by Rebecca from Rocklin, CA
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[1]

• The location.

“This hotel has a motel portion, with hotels facing the parking lot, with poor security.”

Apr 15, 2008 by Grace from Victoria, BC CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very clean and comfortable bed.
• No area to walk or shop nearby.

“We were very pleased with all aspects of the Biltmore. We received a friendly efficient welcome even though we arrived two hours before check-in. Our room was well laid out, and we appreciated the free internet access. Dinner in their restaurant was delicious and moderately priced. I would love to return to that hotel again!”

Apr 14, 2008 by Michael from Sebastopol, CA
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[8]

• Convenient to my contract job.
• Small cramped rooms.

“Convenient to Silicon Valley, Great America and freeways. Very nice lobby but then most rooms are in the out buildings which are more like a motel. Small rooms, ok service. More like a 2 or 2.5 star than a tree star.”

Apr 14, 2008 by Lisa from Atascadero, CA
Overall Rating: 5
Cleanliness:[5] • Staff:[4] • Location:[6]

• Free breakfast buffet.
• We were on the side next to garbage.

“This hotel has nicer rooms in the middle and not so nice ones on the side.”

Mar 14, 2008 by Jana from Los Angeles, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[2]

• Nothing. It was awful!
• Very dirty, poor service and location.

“This was the worst hotel I've ever stayed in for a 3-star rating. This rating is extremely deceptive. The hotel was filthy, and the room was dirty. They don't even have an elevator--so I had to carry my luggage to an upstairs floor. There was even dirty soap left in the bathroom. This hotel's rating should be reconsidered!”

Mar 14, 2008 by Phillip B. from Salinas, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[7]

• Price.
• Really ugly room wing.

“Main tower seemed attractive, but the wing where I stayed was like a Motel 6, dark, very noisy, gritty. Rooms were very standard but clean.”

Mar 4, 2008 by Mark from Omaha, NE
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• This hotel is always very clean and the beds are comfortable.
• Only an outside entrance to rooms, no hallway.

“The Biltmore was a very nice hotel. The lobby and other common areas seemed to be 4-Star. The rooms were in separate buildings and were more 2.5-star. The room was clean, the bed was comfortable, maid service was excellent, but the room was very small.”

Feb 24, 2008 by William from Irvine, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• Very convenient to get on the highway.
• Public facility are seems all under construction.

“Good for business staying with low price.”

Feb 20, 2008 by Sharon from Park City, UT
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice rooms.
• Lost extension of 1 day.

“Full service hotel with free internet and large rooms.”

Feb 18, 2008 by Rita from Manhattan Beach, CA
Overall Rating: 4
Cleanliness:[9] • Staff:[2] • Location:[2]

• Room was clean and comfortable.
• The hotel clerk placed me in a room that was on the ground floor, just yards away from the motorway and just feet away from a gas station.

“This hotel will do in a pinch, but it wouldn't be my first choice. The parking lot was just outside my door - making for a noisy experience. It didn't feel safe. The hotel was not at all full and yet she seemed to give me an inferior room. I struggled with my luggage while the two clerks sat and chatted at the front desk. The next morning I called guest services to ask for assistance with my luggage, but the clerk sounded very reluctant and then nobody ever did show up. On the plus side, the food from room service was excellent as was the catering staff. They were friendly and very helpful. The room was clean, nicely decorated, and comfortable. A final note: three or four letters on the Biltmore signage out front weren't lit up. This was true for all sides of the building. It didn't appear that anyone was tending to basic maintenance on something as important as this! It doesn't make a good first impression.”

Dec 18, 2007 by Michael from Pac. Palisades, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[5]

• Very quiet.
• Unsafe access from san Tomas Expressway.

“Aspires to be better than it is. Hangers cannot be removed from horizontal bar. One bulb over sink missing. One must walk up steps to second level because there is no elevator. Newspaper, promised for every day, was not delivered on sat. Morning. Hot water, however, was hotter than I have ever experienced at a hotel (lawsuits anyone?). Getting into the hotel from san Thomas Expressway and getting out of the hotel to go on the san Thomas Expressway is downright dangerous when traffic is heavy. If I had the choice, I would not stay at this hotel again.”

Dec 10, 2007 by Sue from Palo Alto, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Restaurant/bar was easy to get to and was moderately priced.
• Prior guest tried to access room; front desk called twice asking if I saw item belonging to prior guest but never said what was missing.

“Very nice decor; location is good.”

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Amenities at Biltmore Hotel and Suites Silicon Valley, Santa Clara

24 Hour Front Desk Bar/Lounge Business Center Express Checkout Fitness Center or Spa Free Parking Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Safe Deposit Box