Best Western Torch-Lite Inn

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User Reviews for Best Western Torch-Lite Inn, Santa Cruz

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May 27, 2009 by Annette from Newcastle
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[5]

• Absolutely nothing.
• Dirty linen, rude owner.

“Absolutely horrible place to stay. Tiny rooms, linen was dirty and asked us to move to another room. The owner was extremely rude yelling at us. We would never stay here!”

Jul 15, 2008 by Debbie from Brentwood, CA
Overall Rating: 1
Cleanliness:[4] • Staff:[1] • Location:[5]

• Nothing only convenient.
• Unsatisfied with the hotel as the plumbing was bad.

“We stayed the night at the Inn. Flushed the toilet in the morning and it backed up into the bath tub.”

May 24, 2008 by Suzi from San Jose, CA
Overall Rating: 5
Cleanliness:[5] • Staff:[3] • Location:[7]

• The pool.
• Room was too cramped.

“The room was too small for all the extra furniture. Water pressure slow. The complimentary shampoo, cups, and coffee used was not replaced. The carpet had lumps under it. There was some mold in the shower.”

Apr 23, 2008 by Brad from Sacramento
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Walking distance to beach/boardwalk. Heated pool.
• None.

“Great place to stay with family. We loved how we were able to walk to the beach/boardwalk. The pool was clean. large and warm. Breakfast was also great. The rooms were clean and beds were comfortable.”

Apr 10, 2008 by Karen from Forest Falls, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Freshly redone rooms.
• No complaints.

“I learned that the Torch Light Inn is recently under new ownership. I will try to make this the place I stay in Santa Cruz from now on due to location and staff responsiveness.”

Mar 12, 2008 by Lois from Encino, CA
Overall Rating: 5
Cleanliness:[5] • Staff:[4] • Location:[6]

• It was located near the beach.
• It was old and the rooms had a damp smell.

“Was not impressed at all, did not like the room, it was shabby. They did not have coffee in the lobby past 9 am.”

Mar 12, 2008 by April from Modesto, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• They moved our room to downstairs because my mother is disabled. Also has yummy pastries, cereal, juice, coffee, tea.
• Rooms are a little small to fit the two beds they had in there.

“I would stay again and close to boardwalk.”

Feb 13, 2008 by Paul from Oakland, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[5] • Location:[9]

• Mini kitchenette.
• Landscaping and paint color could use some updating.

“Excellent location. Lots of in room amenities.”

Nov 2, 2007 by David from Fullerton, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• The grounds were clean and beautiful. The staff was very friendly.
• Only complaint is that the walls were very thin. Was somewhat noisy.

“Stayed there with my girlfriend for the weekend. Upon arrival I was greeted by the manager who seemed to be expecting me, greeted me warmly and generally made me feel welcomed. The rooms were very nice and clean and the grounds were quite nice for the hotel. The area around the hotel was decent, although without a car it would be a pretty long trek to get to any touristy places. The entire stay was very enjoyable. The only complaint I could have is that the walls are very thin. My girlfriend and I could hear everything outside. Thankfully the area was quiet so that wasnt a huge problem, but it was noticeable. Overall great experience!”

Oct 15, 2007 by Cindy from Carson City, NV
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[5]

• The room was clean. The grounds attractive, a lot of flowers.
• No restaurants nearby, not a real safe feeling walking to the beach as a single parent.

“Clean moderate accommodations. Nothing frilly. Had a copy of the HBO listing sitting on the nightstand, but no HBO! No restaurants nearby and the vending machine was out of order.”

Sep 18, 2007 by Christine from Olivehurst, CA
Overall Rating: 4
Cleanliness:[4] • Staff:[7] • Location:[6]

• That it was close to the beach.
• The constant noise from other tenants that would not be addressed unless the desk was called.

“Within walking distance to the beach. Do not stay here if you intend to get any sleep. Upstairs patio was a haven for the loud and rowdy guests. Phone in my room did not work so I had to call from my cell phone at 3:45am in the morning just to get some sleep. I was told by the desk manager the next morning that unless you call to complain then they cannot address the issue. The next night was worse; the walls are paper thin and you will be up all night as I was until 3:00am in the morning.”

1 of 1 people found this review helpful.

Sep 17, 2007 by Godfrey from Fresno, CA
Overall Rating: 10