Quality Inn Santa Cruz

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User Reviews for Quality Inn Santa Cruz, Santa Cruz

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Aug 24, 2009 by Wayne from Citrus Heights,CA
Overall Rating: 9

• Very impressed with the amenties afford at this price range.
• No towels were in room at the time entered.

“Very pleased with the room and service received.”

Aug 19, 2009 by Tori from Sacramento,CA
Overall Rating: 3

• Beautiful flowers outside rooms.
• Moldy shower heads, broken faucet, shower flooded, and there were hair (not ours) on cups.

“We arrived at hotel at 2:30, there was not a single car in the parking lot and no housekeeping outside of rooms cleaning, yet we were told we could not check in till 3:00. We weren't trying to get a free half hour out of them, just a place to put our bags! We left the next morning well before check out time so they are the ones who made out in the deal! Beds were uncomfortable and the bathroom was horrible! Water damage on the roof of bathroom made me feel that the roof would crash down at any minute! Shell out the extra 40.00 and book something better, you will be MUCH happier you did!”

Jul 25, 2009 by Dina from Yucaipa,CA
Overall Rating: 5

• It was OK, A little old and out dated, was clean, afforadable.
• Did not like the upstairs, we had alot of luggage to carry. We asked if we could have the downstairs but could'nt.

“It was alright just old and seemed to need some updating.”

May 26, 2009 by Ron from Brownsville,CA
Overall Rating: 9

• The staff truly cared about all tenants quality of stay.

“Very nice and quiet, first time in along time I had a comfortable hotel bed.”

Sep 4, 2008 by Rob from Austin, TX
Overall Rating: 4
Cleanliness:[7] • Staff:[1] • Location:[7]

• One of the housekeepers was pleasant.
• See below.

“The hotel manager was rude. They declined to change our sheets regularly and said it was due to local municipal code. One of the housekeeping ladies was rude as well. The other was nice. It seemed as though the manager was hounding them to finish quickly and cut corners. The OJ machine did not work. I am not one to proactively complain but this deserved an accurate review.”

Sep 2, 2008 by Krissy from Roseville, CA
Overall Rating: 3
Cleanliness:[5] • Staff:[6] • Location:[5]

• The location is excellent.
• The hotel needs upgrading big time.

“The location is excellent- but not the room itself. The wallpaper yellowed, etc. They should upgrade to match the price of hotel room.”

Aug 24, 2008 by J from Paso Robles, CA
Overall Rating: 4
Cleanliness:[1] • Staff:[5] • Location:[4]

• The bed was comfortable.
• Bathroom not clean. Evidence of leaks from roof on walls and ceiling.

“Dingy. Wall paper peeling from past leaks. Bathroom floor dirty. Bed was comfortable though. A little less than what I expected for the price.”

Aug 9, 2008 by Mary from Clovis, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• We did not end up staying as it was dirty and unsafe feeling.
• We were asked to pay an additional fee.

“The hotel was not as close to the beach as stated. The pictures are nothing like what the Inn is like.”

Aug 4, 2008 by William from Palos Verdes Estates, CA
Overall Rating: 6
Cleanliness:[5] • Staff:[7] • Location:[8]

• Clean sheets and comfortable beds.
• The carpet is old and it smells and it looks worn and dirty.

“The hotel is not worth the price. Definitely not a three-star.”

Jul 23, 2008 by Phyllis from San Diego, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Front desk employee was very friendly and helpful. Trees and plants gave it a very relaxing atmosphere.
• Not very much counter space in bathroom.

“The young man at the front desk gave us excellent advice about the area so we had no problems getting around. The room was nice and included a refrigerator and small coffee maker with everything to make coffee or tea. We really liked having the wireless internet service since we brought a laptop. The location was great and the landscaping and motel exterior was delightful.”

Jul 23, 2008 by Paul from Ceres, CA
Overall Rating: 2
Cleanliness:[7] • Staff:[1] • Location:[5]

• It was available on a 2 day notice.
• The bed was as hard as a rock and the clerk was not friendly at all.

“Next time I will rather stay in my car.”

Jul 22, 2008 by Dave from Rancho Palos Verdes, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[6] • Location:[8]

• It was clean, economical and in a convenient location.
• Just one trash bin, single ply bath tissue.

“This motel is fine for economy lodging. The room was clean and the furnishings adequate, although slightly on the Spartan side. Convenient location with just short drives to freeways, beach, dining, downtown. The complementary continental breakfast featured a small, but adequate selection. Overall, we'll probably return.”

Jul 11, 2008 by Shawn from Merced, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Very clean.
• Outdated and old.

“This is a very old hotel, but they have done a good job maintaining it. The beds were very comfortable and pillows were good. Linens were exceptionally clean as were the rooms and bathroom. I would stay there again the next time I'm looking for somewhere to sleep.”

Jul 9, 2008 by Rob from Rocklin, CA
Overall Rating: 3
Cleanliness:[3] • Staff:[4] • Location:[4]

• There really wasn't anything to like.
• NA.

“The hotel was down trodden. The staff was rude - they asked how many people I had, to which I replied 4 and they said that they were going to charge me extra. We were back at the hotel in the late afternoon (around 3 pm) to give my 2 year old son a nap and the housecleaning staff seemed irritated that the room was not vacant so they could clean it. I'm sorry - I must have missed the sign that said I couldn't use my room during the day. The pool was unheated and so cold as to be unusable. The toilet ran constantly. The room looked and felt old and unclean. Overall, a very poor experience - we will not be returning to this hotel on future visits to Santa Cruz.”

Jul 3, 2008 by Brad from Oakdale, CA
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[7]

• The staff was very friendly.
• Our second room was not ready at 8:00pm so we had to unload all our bags into one room.

“Good location for Santa Cruz. Very friendly staff. Plenty of parking. Rooms are bare essentials with no decor.”

Jun 6, 2008 by Laurie from Chowchilla, CA
Overall Rating: 7
Staff:[8] • Location:[7]

• The hotel was clean, easy to get to.
• While we had parking at the hotel, to walk to the beach or downtown we were really too far away.

“The hotel was clean, easy to get to. The location was ok. We found we needed to drive to the places we wanted to go to see. Over all it was a pleasant stay.”

May 28, 2008 by Travis from Murray, UT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The room was exceptional clean & comfortable and the front desk guy was helpful.
• The breakfast area was under construction.

“Exceptional - we loved it!”

May 14, 2008 by Doug from Minden, NV
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• The beds were great.
• The breakfast.

“Room was very clean, the beds were great and it is a quiet place in a good location.”

May 1, 2008 by Sarah from Hayward, CA
Overall Rating: 2
Cleanliness:[6] • Staff:[1] • Location:[5]

• Nothing.
• They wouldn't provide blankets or pillows.

“The hotel was decent but the staff was horrible. They were rude and unhelpful. My friend has a serious back problem and they would not provide any pillows for her. I am not happy at all and dont even plan on going to Santa Cruz any time soon.”

Mar 26, 2008 by Lisa from Denice, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[6]

• Very quiet, clean and simple superb shower and tub lots of hot water and towels owner very kind.
• TV volume would go on and off no fruit for breakfast.

“Extremely satisfied customer the service was perfect. The rooms very clean and perfect if you are one who gets out a lot. we were hardly there more out having fun on our trip. I will always book my stay with the quality inn. It was my second stay and i have not one bad thing to really complain about and I am a neat freak and do like it quiet with no seedy visitors around nice people. great for a good night sleep.”

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Amenities at Quality Inn Santa Cruz, Santa Cruz

AM/FM Alarm Clock Air Conditioned Bus Parking Coffee Maker in Room Continental Breakfast Copy Service FAX Free Local Telephone Calls Free Newspaper Hairdryers Available Heated Guest Rooms High Speed Internet Access Ice Machine Iron

Microwave No Pets Allowed No Smoking Rooms/Facilities Outdoor Parking Outdoor Pool Parking Refrigerator Safe Deposit Box Smoke Detectors TV Remote Control Telephone Television with Cable Truck Parking

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