Holiday Inn Walnut Creek

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User Reviews for Holiday Inn Walnut Creek, Walnut Creek

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Jul 30, 2008 by Sue from Lebanon, OR
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• The rooms were large and clean.
• The lobby is still under construction.

“This will be a nice hotel when done, but the lobby is still under construction.”

Jul 21, 2008 by Perla from Fresno, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Very clean rooms, local news paper at door.
• There was not a refrigerator in the room.

“This was a very clean hotel, the rooms were very clean and spacious. I loved the carpet in the rooms. However, there was major construction going on. There was no refrigerator, so I can't use this hotel when I travel with my kids. But for business. I would definitely use this hotel again.”

Jul 8, 2008 by R. from Sutter Creek, CA
Overall Rating: 2
Cleanliness:[1] • Staff:[3] • Location:[5]

• Free continental breakfast.
• Bad smell.

“Hotel front desk was not helpful. When I asked why smoke smell still stayed on sheets, she said oh, I don't know if the cleaning people washed it. What kind of response is that? I am definitely not going to come back to this hotel.”

Jul 2, 2008 by Bill from Henderson, NV
Overall Rating: 1
Cleanliness:[2] • Staff:[7] • Location:[3]

• Nothing.
• Hotel was undergoing major renovation. Hallways, front desk, rooms were being remodeled.

“Lobby, hallways, rooms were undergoing major renovations. Parking was a joke due to construction equipment.”

Jun 9, 2008 by James from Lakeport, CA
Overall Rating: 1
Cleanliness:[7] • Staff:[5] • Location:[3]

• Not much.
• Noise.

“We got there and they had half of the hotel tore apart and no water for most the afternoon for 3 days.”

Jun 4, 2008 by Justin from Sacramento, CA
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[3]

• The hotel was horrible and under construction.
• Nothing.

“It took 20 minutes to find you had to enter the lobby from the underground parking structure, then it took another 10 minutes for the front office clerk to be called to the front office by a janitor to check us in. Since the hotel is under renovations the front office is half of the eating area. Horrible interior and was no where near three stars.”

Jun 1, 2008 by Eileen from Atwater, CA
Overall Rating: 7
Cleanliness:[5] • Staff:[9] • Location:[7]

• Staff was very accommodating.
• Carpets were dirty.

“If they can keep current staff and clean up the place it could be really nice.”

May 25, 2008 by Jim from Portola, CA
Overall Rating: 1
Cleanliness:[2] • Staff:[3] • Location:[5]

• nothing
• It was a construction zone.

“During my stay the hotel was under construction and looked as if it would be for quite some time. The only entry or exit was through a temporary lobby that looked like an office cafeteria. The hallways were covered in plastic, there was dust, the whole place had a strong smell of plastic and it was dark. The room had the same smell. I would not stay here again until the work is done.”

May 22, 2008 by Bill from Walnut Creek, CA
Overall Rating: 4
Cleanliness:[8] • Staff:[10] • Location:[6]

• Staff & free continental breakfast.
• Construction, detours to get to reception and room.

“The staff was excellent, unfortunately the hotel is under full renovation, including interior and exterior, the entrance to the hotel is littered with heavy equipment, lumber, steel beams, Plenty of arrow signs to guide you to the reception area, the room was clean and comfortable, but had to walk through construction areas of plastic lines floors and walls to get to my room.”

May 15, 2008 by Anwar from Nashville, TN
Overall Rating: 3
Cleanliness:[6] • Staff:[5] • Location:[8]

• Nothing.
• Smells, water easy cut everyday from 11 to 4 p.m. Garage is scary at night. Carpet has spots. Terrible Holiday inn.

“This Holiday inn is a bad reputation for all Holiday inns. They are doing construction on this hotel; however, the rooms smell bad, carpet has spots, they cut the water off every day from 11 a.m. to 4 pm. The Garage is scar at night. My wife felt scared to go to the car alone. This particular hotel should not be more than 1 star. I would absolutely hate to stay here again.”

May 6, 2008 by Michelle from Manteca, CA
Overall Rating: 4
Cleanliness:[3] • Staff:[5] • Location:[3]

• Nothing.
• Under construction, outdated, dirty, hard to get around.

“This hotel was under construction and was very difficult to get around. I found it was very outdated and dirty due to the construction. Noted room service, yet no menu in room. Called for room service phone just rang and rang no one ever picked up (tried a couple of times). Not impressed and did not live up to star rating.”

May 5, 2008 by Steve from Tamarac, FL
Overall Rating: 3
Cleanliness:[3] • Staff:[6] • Location:[8]

• Not much other than the location, good lemonade in the lobby.
• Apathy of the staff about complaints due to construction.

“What should have been a good experience due to the location ended up being a disaster. My mother-in-law who has respiratory problems had to breathe fumes the whole time. Our non-smoking rooms smelled like smoke. Room service trays laid in the halls for several days. We didn't get what we told we were getting and we did not have the time or energy to try to correct it. I don't look for freebies but I feel we're due something since we did n to get what we anticipated.”

May 3, 2008 by Richard from Vancouver, WA
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[6]

• Nothing.
• Major renovation in progress was not warned of this.

“Gave us a smoking room when we dont smoke. Dingy dirty carpet very dated rooms. Graveyard shift front desk guy was rude and unaccommodating he would not give us our nonsmoking room even though the room was reserved weeks in advance. Day shift employees were more accommodating and friendly.”

May 1, 2008 by Richard from Lakeville, MN
Overall Rating: 6
Cleanliness:[7] • Staff:[4] • Location:[7]

• Convenient.
• Remodeling created inconveniences.

“The star rating on this hotel was too high. Remodeling created some difficulties. Water was shut off twice during my stay. TV worked on and off.”

Apr 29, 2008 by Jim from Sioux Falls, SD
Overall Rating: 5
Cleanliness:[6] • Staff:[9] • Location:[7]

• Friendly staff.
• Mid-renovation.

“They did the best they could under the circumstances. There is construction everywhere that caused the usual inconveniences. Should be pretty nice when completed.”

Apr 29, 2008 by Michael from Turner, OR
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[7]

• Great location.
• They where in a major remodel very annoying lots of noise.

“Major remodel bad timing will be very nice after remodel.”

Apr 23, 2008 by Trina from Tracy, CA
Overall Rating: 2
Cleanliness:[3] • Staff:[2] • Location:[4]

• Construction around the hotel made it very confusing.

“The hotel was under construction which made it very confusing to locate your room and navigate around the hotel, a notification that this hotel was under construction would have been nice. Also, the rooms were a bit outdated.”

Apr 21, 2008 by Rob from Henderson, NV
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[2]

• Good location.
• Undergoing renovation.

“Undergoing renovation - and it needs it that says it all.”

Apr 15, 2008 by Amy from Hermosa Beach, CA
Overall Rating: 2
Cleanliness:[2] • Staff:[6] • Location:[8]

• Rooms were clean and quiet.
• Under construction, Jacuzzi broken.

“This hotel would've been fine if it had not been for the construction going on during our stay. Our room was a bit dated, decor-wise, but it was clean and quiet. I was extremely disappointed with the hotel, in general, as it was severely under construction and shouldn't have been open during this phase. There were nails on the floor and things dangling precariously overhead. The hotel staff seemed very stressed out. The Jacuzzi was broken and this was something we really wanted to take advantage of during our stay. At one point, our water was turned off for a couple of hours, without notice. When it came back on it was cloudy and brown. I think we should get some of our money back.”

Apr 14, 2008 by Dennis from Burlington, WA
Overall Rating: 1
Cleanliness:[2] • Staff:[4] • Location:[4]

• Free parking and Internet.
• Rooms are dirty and beds are uncomfortable.

“At best, this is a 1-2 star hotel. The lobby is also under construction, so watch out for the noise and dust.”

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Amenities at Holiday Inn Walnut Creek, Walnut Creek

24 Hour Front Desk AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Babysitting/Child Services Bar/Lounge Bath Tub Business Center Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service Cribs Available DVD Player Desk with lamp Email Service Exercise Gym FAX Fire Alarm with Light Free Newspaper Gift Shop Golf Guest Laundromat Hairdryers Available High Speed Internet Access

Ice Machine In Room Movies Internet Access Iron Laundry/Valet Services Lounge Modem Lines in Room Multilingual Outdoor Pool Parking Pets Allowed Pool Radio Restaurant Rollaway Beds Room Service Safe Deposit Box Satellite TV Security Sprinklers In Rooms TV Remote Control Television with Cable Vending Machines Video Checkout Wake-up Service

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