Crowne Plaza Hotel Palo Alto

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User Reviews for Crowne Plaza Hotel Palo Alto, Palo Alto

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May 3, 2009 by Zshawn from Garrison,NY
Overall Rating: 9

• Clean, beautiful setting, quiet.
• Sunday morning there were trucks unloading for auction running for 2 hours.

“Good central location to Stanford area, clean and well maintained, staff listened to my wishes concerning not changing the sheets and towels every day.”

Oct 3, 2008 by Susan
Overall Rating: 5

• The lobby.
• The rooms.

“The room was small, cramped and the outside was not well kept and there were no elevators to the room.”

Sep 10, 2008 by Kyle from San Jose, CA
Overall Rating: 5
Cleanliness:[8] • Staff:[1] • Location:[5]

• The hotel was clean.
• The staff.

“The hotel was what we had expected. It is a very nice and modern hotel. Our issue was with the hotel staff. We arrived around 6:00. As we approached the check-in desk, there were 2 hotel staff members who seemed to be working on something on the computers. It took them 10 minutes to finally say 'be right with you'. After 5 more min, we were greeted with a name. They were just not friendly at all.”

Aug 14, 2008 by Pamela from Yoakum, TX
Overall Rating: 7
Cleanliness:[5] • Staff:[10] • Location:[7]

• Staff was friendly and helpful.
• Very old hotel.

“Decent area, plenty of parking, comfortable hotel but no extras. The hotel is old and needs to be updated.”

Aug 2, 2008 by Cathy from Okemos, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Large room/comfortable bed.
• Air conditioning could have worked better/TV channel selection was poor.

“This hotel was very clean with large rooms and comfortable beds.”

Jul 25, 2008 by Sooling from Huntington Beach, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[7]

• Clean, friendly, safe.
• Charge for parking.

“Overall was perfect, we met families at the hotel, everyone was very pleased. It was clean, comfortable, friendly and safe.”

Jun 29, 2008 by Diane from Kingsburg, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Clean, comfortable, quiet, nice amenities.
• Nothing to complain about.

“I travel to Stanford University for an annual meeting and banquet. I will keep the Crowne Plaza Cabana in my notes as a comfortable and convenient place to stay.”

Jun 5, 2008 by Randall O. from Rancho Santa Margarita, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• The first night, our air conditioner did not seem to work - a fan was brought to the room and the next night we moved to a comfortably - air conditioned.
• Service at breakfast buffet was not great. We asked for items on the buffet which had run-out (sausage/bacon), but is was never refilled.

“Overall a good experience. Close to Stanford. Staff was very friendly and customer service was good.”

Jun 5, 2008 by Robin from Los Osos, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Friendly staff, wonderful beds, clean, great location.
• Very small bathrooms so only one could be in there at a time.

“I would stay there again gladly!”

May 8, 2008 by Kathy from South Lake Tahoe, CA
Overall Rating: 3
Cleanliness:[9] • Staff:[8] • Location:[6]

• The pool and spa.
• Our room.

“The hotel itself was quite nice especially from the outside. We had the room closest to the lobby with a view of a wall, and the occupancy rate of the entire hotel was not at 50%. Very disappointing!”

May 1, 2008 by Hseuh from Princeton, NJ
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[3]

• Fast guest services, convenient business center.
• Location, poor sound proof.

“This is a very new hotel. The hotel is good for business travelers, especially if you own a car. The staff was helpful, and check-ins and check-outs are smooth. The internet was free for the guests, which was a bonus since I was expecting to pay for the internet. They also have a business center, with fully equipped computer services. My only complaint is the location: because the hotel is located far away from the city center, it was not convenient to get anywhere. A cab drive to the city center was around 15 dollars, so is the drive to Stanford University. Ask the front desk to call a taxi for you before you take off.”

Apr 30, 2008 by Robert from Auburn, WA
Overall Rating: 3
Cleanliness:[2] • Staff:[4] • Location:[3]

• The view from our room was great.
• Knowledge of staff, cleanliness, small bathrooms, restaurant over priced.

“If you are in a hurry fine and can sleep on a lumpy bed. The Restaurant was way over priced. They charge for parking.”

Apr 3, 2008 by Viki from Fillmore, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[7]

• Good beds.
• Noises from pipes air conditioning.

“Nice, clean room. Very comfortable bed and bedding. Nice looking place. Didn't like charge to park-$10 per day and charge for breakfast, at least $10. I would go back.”

Jan 24, 2008 by Jim from Amador City, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• From check-in to check-out the hotel staff was extremely friendly and helpful.
• As you passed to our room, the pay phone area was all ripped out like it had been ripped from wall.

“From check-in to check-out, the hotel staff was extremely friendly and helpful. The hotel itself is definitely catered to a business crowd with many meeting rooms but it still had a leisure atmosphere you felt relaxed in. There was little to no noise outside our room and their "sleep enhancement" CD, sleep mask, ear plugs, and spray was a nice touch. I played the CD and fell asleep! I would recommend this hotel.”

Jan 4, 2008 by Helen from Ferndale, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[7]

• Excellent value for the price.
• Restaurant and bar service was slow.

“Overall an excellent experience. Luxury hotel with friendly staff and easy to find. Hotel is set back away from the street so is very quiet.”

Nov 28, 2007 by Jo from Douglas, AK
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly staff and awesome hot tub and pool!
• bath tub was not as clean as it could have been

“I would stay here again.”

Oct 6, 2007 by Karen from Sonoma, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• They were willing to move us to a nicer room.
• Hotel charged for internet access.

“The hotel met our needs for a well-located hotel with desired amenities.”

Oct 3, 2007 by Ryan from Monterey, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Service. Staff got us a shuttle, when our cab was late.
• Too many kids staying there for soccer tournament.

“Staff was very friendly. Great pool area and outdoor patio area for lounging and relaxing. Very comfortable bed and bedding. Close to most venues. Overall, very pleasurable experience.”

Sep 24, 2007 by Pat from Hendersonville, TN
Overall Rating: 3
Cleanliness:[3] • Staff:[2] • Location:[10]

• Location was great, beautiful lobby, nice facilities i.e. restaurant, pool, plenty of parking.
• Staff was not friendly, had an uppity attitude, not helpful.

“Room was sub-par for a three star hotel, needed painting, felt dirty, windows not clean screen ripped, front desk staff not friendly or helpful.”

Sep 1, 2007 by Jim from Freehold, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• A wonderful place to stay.
• Our room was in the back.

“Hotel was very pleasing. They had construction going on during our trip and began working early in the morning with chain saws and other loud power equipment. The exercise room was small with only two treadmills, a small weight system, and an elliptical machine. It did not fit my expected profile as an exercise room. As an easy going traveler I didn't mind some of the inconvenience, but I'd appreciate it if I was traveling to know these things in advance. Parking cost $10 a day.”

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Amenities at Crowne Plaza Hotel Palo Alto, Palo Alto

24 Hour Front Desk 24 Hour Room Service AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Babysitting/Child Services Bar/Lounge Bath Tub Business Center CD Player Cellular Telephone Rental Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service Cribs Available Desk with lamp Down and Out Room Email Service Executive Level Exercise Gym FAX Fire Alarm with Light Free Newspaper Gift Shop Golf Hairdryers Available High Speed Internet Access Ice Machine

In Room Movies Iron Laundry/Valet Services Lounge Modem Lines in Room Multilingual News Stand Outdoor Pool Parking Pets Allowed Pool Porters Radio Refrigerator Restaurant Rollaway Beds Room Service Safe Deposit Box Satellite TV Secretarial Service Security Sprinklers In Rooms TV Remote Control Television with Cable Turndown Service Valet Parking Vending Machines Video Checkout Wake-up Service

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