Hilton Oakland Airport

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User Reviews for Hilton Oakland Airport, Oakland

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Oct 30, 2009 by Jas from Berkeley,CA
Overall Rating: 5

• I can't think of anything.
• Parking fee, no mini fridge, no microwave, no free Wi-Fi in room, rooms not upgraded, complex is poorly laid out.

“As far as Hilton Oakland Airport goes, it's a misrepresentation for them to be considered a 3-star hotel. I will never pick Oakland as a region again for fear that I will be stuck with the Hilton Oakland Airport property. There is no free Wi-Fi anywhere on the premises.I was so not happy about having to pay $30 more a night as an upsell that I went to the lobby and asked for the manager on duty. She really listened to my concerns and comped me the $30 extra per night. I was completely satisfied with this arrangement.”

Aug 28, 2009 by Patricia from Boulder Creek,CA
Overall Rating: 9

• Game room on second floor.
• $9.99 parking fee.

“Great Hotel and check out was 12:00.”

Jul 10, 2009 by Gabriel from Ft. Pierce,FL
Overall Rating: 9

• Breakfast buffet was delicious and staff was very friendly.
• No hotel shuttle transportation to BART.

“Very comfortable room with a great buffet breakfast.”

Jun 26, 2009 by Henry from Eureka,CA
Overall Rating: 8

• Very convenient for business and travel with a great staff.
• Sheet had old dried spot on it.

“Excellent location for access to Oakland Airport, the Oakland Colosseum and the downtown area. There were many family friendly activities at the hotel that would help entertain teenage offspring. The food at the restaurant was exceptional, the staff of the entire operation very professional and friendly.”

May 19, 2009 by Anthony from Kiln,MS
Overall Rating: 8

• Nice staff.
• No complementary
  breakfast.

“Okay. Will stay again.”

Feb 21, 2009 by Joy from Mccall,ID
Overall Rating: 5

• Hilton hotel, had to pay for both internet connection and parking came to $22.00.

“When you have to pay 22 dollars for the night for parking and internet connection. Big Disappointment!”

Dec 9, 2008 by Star from Fremont,CA
Overall Rating: 10

• The rooms have a lot of space and the bed was very comfortable.
• There was no Wi-Fi in the rooms, and parking cost too much.

“Overall, I enjoyed my stay the hotel staff was very polite, and I will be staying at the Hilton Oakland airport again in future.”

Dec 7, 2008 by Kristin from Willits,CA
Overall Rating: 7

• The views and spa were great.
• Did not like the 24 dollar parking charge or the $24 mandatory spa fee even if you don't use it.

“The view was great and actually every thing else the rooms were exceptional but if your expecting a great room with 4 star amenities you will be let down.”

Sep 30, 2008 by Royal
Overall Rating: 1

• bed caused muscle spasms in back..

“Worst hotel I've ever used when in non king sized bed. They told me I had no choice for my bed selecton. Since I was there to see lifelong [46 years] friend who died 5 hours before I arrived, I had little choice except to remain at that site. But never again for me there.”

Sep 16, 2008 by STACY
Overall Rating: 7

• Location.
• Room stunk of smoke.

“Room stunk of smoke even though non smoking room apparently.”

Sep 14, 2008 by Jt from Albany, NY
Overall Rating: 2
Cleanliness:[2] • Staff:[2] • Location:[2]

• My room was quiet.
• The beds were very small.

“Not a pleasant stay. Glad we were only there for 2 nights.”

Sep 12, 2008 by Toby from Seattle, WA
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[10]

• Close to internet.
• Parking charge, no wireless.

“Staff was pleasant and very convenient airport access, did not care for layout of hotel, multiple buildings farther from main lobby. Surprised about the charge for parking.”

Sep 6, 2008 by Allen from Reston, VA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Convenient location near the airport.
• Hotel charges $9.75 for parking.

“The hotel is one mile from the Oakland airport car rental so it is a convenient location for the business travelers. The hotel charges $9.75 for self-parking which seems excessive considering there were plenty of parking spaces available. We had the breakfast buffet at the hotel. The food was ok but not worth $14.95. For the price, I thought it was a decent value but not great.”

Sep 2, 2008 by Dan from Marblehead, MA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very clean. Staff was very pleasant.
• Made us pay for parking and the internet!

“Clean, friendly and easy access to and fro.”

Aug 30, 2008 by Robyn from Tehachapi, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[5] • Location:[8]

• Clean room, close parking.
• The man at the front desk was not helpful.

“Hotel was clean and well appointed.”

Aug 25, 2008 by Omar from Portland, OR
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Hilton brands are good hotels.
• It was geared for business travel.

“Hotel was located in close proximity to airport. It made access easy. The rooms are clean and neat.”

Aug 24, 2008 by Scott from Simi Valley, CA
Overall Rating: 4
Cleanliness:[8] • Staff:[4] • Location:[6]

• Nothing.
• Pay for parking, pay for internet, pay for everything!

“I do not recommend this hotel. It is only close to the airport, nothing else. The hotel charges for every extra service that most hotels provide free like parking, internet access, business services, continental breakfast, etc.”

Aug 23, 2008 by Daniel from Wilmington, NC
Overall Rating: 3
Cleanliness:[8] • Staff:[8] • Location:[4]

• Staff was uniformly friendly.
• Charges extra, things were broken.

“First, location. It's very close to the Oakland Airport, which is good if you're just in town for business but bad if you want to see the area. It was too small. We couldn't get an upgrade or even get them to give us a rollaway bed. There's only an Ethernet connection in the room, they want $13 a day for internet access and they will charge you an additional $13 a day for a second computer. That's totally unacceptable. I sent a strongly worded letter to hotel management (local and national) and never got a reply. That's also totally unacceptable. Other things: the hotel is a series of separate dorm like buildings. You need a key card to access everything, which is fine, except three of our key cards failed. The elevator in our building was broken for most of a day. I had to call in to tell them about it. Room service dishes were left in the hallway for at least 24 hours. I asked several times about shuttles to and from the Oakland Airport car rental service. I was given different info each time. I ended up stranded there for more than 30 minutes -- I had to call in and scream at them to get them to send a van to pick me up off their usual schedule (the bell captain gave me the wrong times for the shuttle). I got a tepid apology at best. This is a three star hotel? I don't think so.”

Aug 22, 2008 by James from Beloit, WI
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[6]

• Convenience to the airport.
• Too few amenities, expensive add-ons, parking, internet, etc.

“Not in the safest part of town but I always felt secure. Staff very friendly and accommodating.”

Aug 8, 2008 by Mark from Bloomington, CA
Overall Rating: 2
Cleanliness:[3] • Staff:[1] • Location:[8]

• Nice trees. Gym was new. Room was clean.
• Facilities are old. Not modern. Room door didn't latch. Front desk coarse. Gate attendant difficult. Staff in sports grill unfriendly, place was old!

“This hotel is located very close to the Oakland Airport which is its very best feature. The facilities are old and very outdated. There is an attempt to maintain them with fresh paint but they are very old. If you are looking for a modern hotel then this is not the hotel for you. The room was clean and recently updated but the door did not latch and sounded as though someone was trying to get in all night long. Food and desserts in the hotel restaurant were stale and when replaced, the new food was stale as well. Food was terrible. The food service staff is less than friendly and look as though they could care less about their job. This hotel has surely seen better days and could honestly use a complete renovation to bring it into the 21st century. The front desk staff was discourteous and the gate attendant was coarse and unaccommodating. The parking lot is difficult to access and getting out is even worse. Don't misplace your parking ticket here or they will scold you and send you back to your room. The grounds have nice mature trees and a nice modern gym. If you are looking for an average to below average experience near the airport then this is the hotel for you. Maybe ok for a low-budget conference group. Not a good place for a romantic getaway or anyone expecting executive or even non-executive treatment. Excessive charge for internet access in room and also a whopping 69 cents a minute to use the business lounge near the front desk. Don't expect much when staying here and you won't be disappointed. They put us in a room surrounded by hundreds of conference attendees who came in at all hours of the night after drinking it up at the hotel bar. Housekeeping did respond promptly to change out soiled linens when requested. Entire staff could use a customer service ambush makeover. I do not recommend.”

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Amenities at Hilton Oakland Airport, Oakland

24 Hour Front Desk AM/FM Alarm Clock Bar/Lounge Business Center Coffee Maker in Room Express Checkout Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities

No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Safe Deposit Box Television with Cable VIP Rooms/Services

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