Hilton Oakland Airport

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User Reviews for Hilton Oakland Airport, Oakland

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Apr 30, 2008 by Suzanne from Denver, CO
Overall Rating: 5
Cleanliness:[8] • Staff:[9] • Location:[7]

• Location.
• Small bathroom, $8/day for parking, charge to use internet.

“Was disappointed when we found out there was an $8. A day parking fee. The parking lot is certainly big enough to accommodate any cars, so the parking should be free, especially if you're staying for a number of days. There was also a $12. A day charge to use the internet hook up in the room. We weren't going to pay that just to check our email on the laptop we brought along. The bathroom was small, with a small counter top. The 2 of us had trouble keeping our toiletries on the counter along with the coffee maker and the amenities. On at least 4 of the 7 nights we stayed there, our key card didn't work in the outside door. The hotel was clean and housekeeping did a good job of maintaining the room on a daily basis.”

Apr 28, 2008 by Allison from Petaluma, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Very nice furnishings, many options of rest & active if I were there longer.
• Charged for WiFi. The awnings looked ridiculously 1950's & cheap.

“The Hilton at Oakland Airport was very convenient, comfortable, and a bit classier than most, exactly what I would expect from a Hilton. This one had a bit of nostalgia with modern conveniences.”

Apr 21, 2008 by Juliet L. from West Hills, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[5]

• Convenient to airport.
• Not the caliber of Hilton that I would expect.

“It is not the caliber of Hilton hotel that I am used to. At the hotel bar a guest asked if the hotel used to be military barrack before it was a Hilton. The bathroom was very small and the decor was like a Holiday Inn or Best Western. Overall the room and hotel facility were acceptable.”

Apr 16, 2008 by Laurie from Highland, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• The rooms were huge; the restaurant menus had a great variety.
• Double beds in the rooms; most other hotels offer queen size. It was uncomfortable for 2 people.

“Very close to the Oakland airport, and 20 minutes from University of California, Berkeley where we were visiting with our son. It's an older property with still a shadow of the 60's remaining, but the rooms and public spaces were recently remodeled and very nice. Our guest room was huge by current standards, but we were disappointed that the two beds were doubles rather than the more common queen-size, and it was less than comfortable. We ate at the restaurant one night and the bar the next. Service in the restaurant was polished and professional; service in the bar was haphazard. Both meals, however, the food was pleasantly surprising - prepared by chefs rather than cooks I'd say. Parking was fine, but the guest rooms are in separate buildings from the lobby, and the restaurants & banquet rooms are in yet another building. If you don't mind walking outside it's no problem.”

Apr 15, 2008 by Kat from Cambridge, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Great location near Oakland Airport.
• Somewhat outdated hotel and amenities.

“Convenient location. 5-10 minutes from Oakland Airport. Moderate hotel.”

Apr 15, 2008 by Ben from Charlottesville, VA
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[4]

• Friendly, helpful staff.
• Expensive parking and internet.

“This did not meet my expectations of a Hilton. It felt more like a motel 8 with a Hilton facade slapped onto it. For such an out-of-the-way hotel (only close to the Oakland airport). I was surprised that parking was so expensive - we had to pay every time we left the lot, although getting this put onto the room's bill was convenient. It also surprised me how expensive the internet connection was ($11.95 per day), especially since they didn't offer wireless connectivity. To overcome this, I plugged in my laptop and setup an ad hoc wireless network for my wife to use.”

Apr 11, 2008 by Tim from Grandville, MI
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Safe and easy parking.
• No wireless internet in room. Wired internet with short chord and expensive daily charge.

“This hotel is easy to get too. Parking is gated and secure. Staff is very helpful. My only problem was that there is no wireless internet, and the wired internet uses a short wire that only reaches the desk, and there is an expensive daily charge. That seems like a problem for a 4-star hotel wanting to reach business clients.”

Apr 6, 2008 by Jenny from Washington, DC
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[5]

• The shuttle drivers will take you to the BART or airport.
• The French onion soup was blah.

“This is a good hotel if you need to be close to the airport. It was a bit inconvenient for the work I had to do in Downtown Oakland. The taxi cost $30 each way, so instead I had to take the once-hourly hotel shuttle to the BART, and then take the BART. Big pain. I should have just stayed in San Francisco.”

Apr 5, 2008 by Tim from Kailua, HI
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[6]

• Comfortable bed.
• 12 dollars a day for internet. 8 dollars a day for parking. 5$ for liter of water.

“Decor is old and drab, in lobby and room. Everything costs extra. Neighborhood is dull.”

Apr 3, 2008 by Malinda from San Antonio, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] •

• The staff was very nice and helpful!
• The bath room need up dating.

“Good for a short stay, very close to the airport.”

Mar 29, 2008 by Nancy from Angwin, CA

Cleanliness:[9] • Staff:[9] •

• The food is outstanding.
• The parking fee is a little pricey.

“I use this hotel often when I fly for the park and fly option. I feel safer in this hotel and the comfort is above average. I can't say enough about the quality of food in the restaurant and for room service. Over the years I am impressed with the choices, the portions and the quality. Your chef deserves applause. I don't particularly care for the sports bar or the service there. Have been there several times. Not as good service there. That is about the only thing wrong with the food service. (Sports bar).”

Mar 26, 2008 by Helen from Rego Park, NY
Overall Rating: 5
Cleanliness:[8] • Staff:[7] • Location:[8]

• The bed was very comfortable.
• There is an extra charge for everything from parking to internet access, so the overall price is far higher than the one quoted.

“I felt as though I was being nickel and dimmed. Even the Wi-Fi in the lobby had an additional charge. I've stayed at other 3-star hotels in the same area that were just as clean with courteous people, that offered full buffet breakfasts and free internet as well as free parking. To top it off, we were placed in a room right next to the soda machine that hummed constantly. In any case, I'll never stay at Hilton again as long as I can help it! (I'm a *very* frequent traveler with plenty of hotel experience.).”

Mar 26, 2008 by Jack from La Quinta, CA
Overall Rating: 8
Staff:[6] • Location:[4]

• Avoid contact with them except check in. Room remodeled recently.
• Outdoor pool. No jacuzzi, microwave, fridge. Nickel and Dime for 2.5 stars.

“I had better experience with Holiday Inn and Best Western, because they have free breakfast, HDTV, free internet, Jacuzzi, free local calls, free parking, etc. Which are what I'm looking for when traveling. This Hilton and most Hilton brands don't have much amenities. If they have it, they will charge a fee. Not a small fee, but a high fee. $12 for Internet a day; $8 for parking a day, $5 for bottle water.”

Mar 25, 2008 by Joan from Burnaby, BC CA
Overall Rating: 5
Cleanliness:[5] • Staff:[8] • Location:[8]

• Well kept grounds.
• Buffet breakfast too expensive.

“A shuttle arrived quickly to pick us up from the airport. Office staff friendly. Room looked the same as a 2.5 star hotel. Breakfast buffet, nice selection, presentation not that great. I thought $15. plus tax and tip a bit steep. Would try out another hotel next time.”

Mar 25, 2008 by Sam from Lakewood, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[10]

• The staff was very helpful and friendly.
• Everything extra had a charge for it. The internet cost something like $13 a day!

“All and all I was fairly pleased with my stay.”

Mar 24, 2008 by Ellen from Los Gatos, CA
Overall Rating: 8
Cleanliness:[5] • Staff:[9] • Location:[9]

• Conveniently located and quiet.
• The cleanliness of the bathroom was lacking.

“Overall, very pleasant.”

Mar 19, 2008 by Linda from Long Beach, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Accessibility, easy to find.

“I recommend it to others!”

Mar 17, 2008 by Bill from Fairfax, VA
Overall Rating: 1
Cleanliness:[5] • Staff:[2] • Location:[6]

• Convenience to airport.
• Service.

“The service was extremely disappointing and the amenities came at a cost. I have read Conrad Hilton's book, "Be My Guest", and I think the GM at this hotel (or maybe all of the Hilton GM s) need to re-read this book and, as an organization, remember what is important in the hospitality industry. They automatically put us in their least desirable rooms, which meant smoking rooms in building 5. I felt like I was going into a low-class dive. When we asked for non-smoking rooms they said they had none available; however, they put the last arriving party of our group in a non-smoking room probably because he checked in at almost midnight and they still had some available.”

Mar 16, 2008 by Richard from Kelowna, BC CA
Overall Rating: 2
Cleanliness:[4] • Staff:[3] • Location:[7]

• Blossoms smelled nice in the garden, bed was comfortable.
• Lack of response from front desk regarding dirty glass.

“Very disappointing. The hotel could have been nice if the staff cared, but they obviously don't. It is so basic to have hot water for the shower, and clean drinking glasses. Even after delivering the former occupants dried toothpaste in the dirty glass to the front desk, no replacement ever arrived. No additional tea bag after the first one used on day one. After standing in a slightly warm shower and having it go completely cold over a three minute period, the front desk advised they "had been having problems". No "sorry", no explanation of when it might improve.”

Mar 7, 2008 by Roy from Sacramento, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Comfortable Beds and Extra toiletries, Clean Bathroom.
• Extra charges for internet access, parking.

“The room with comfortable and nice. The Beds were comfortable and everything was nice and clean. Parking was an extra $8.00 and internet access was $11.95.”

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Amenities at Hilton Oakland Airport, Oakland

24 Hour Front Desk AM/FM Alarm Clock Bar/Lounge Business Center Coffee Maker in Room Express Checkout Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities

No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Safe Deposit Box Television with Cable VIP Rooms/Services