Sheraton Gateway San Francisco Airport Hotel

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User Reviews for Sheraton Gateway San Francisco Airport Hotel, Burlingame

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Oct 28, 2009 by Fabien from New York,NY
Overall Rating: 7

• The room are clean and comfortable.
• The receptionist was not really friendly and they charged me the car park even if I said I did not park my car overnight in their car park.

“This is a really clean and comfortable hotel. Very affordable for the quality of the amenities. Just regret that the receptionist was not really friendly. The location is not the best but you can drive to SF down-town in 20 minutes which is not too bad. Sad too that they charged me the car park even though I said I did not use it and asked for a confirmation they will not charged me.”

Oct 26, 2009 by Robert from Dothan,AL
Overall Rating: 7

• Clean room, comfortable bed. Friendly staff.
• On-site workout facility closed from 10 pm to 6 am, not suitable for business travelers.

“A clean, comfortable room with friendly staff, good location - close to downtown restaurants. The only issue I have is the hours for using the work-out facilities. Business travelers are usually ready to work by 0700 so opening the facility at 0600 is unacceptable. $20.00 per day self-parking is excessive.”

Oct 3, 2009 by Phil from Whitby,Canada
Overall Rating: 3

• Nothing.
• Everything.

“Hotel was an average hotel 3 star. Had to pay $18 a day for parking. Where do they expect people to park their vehicles when they stay with them especially at an airport? Pass card did not work 4 times.”

Aug 11, 2009 by David from Elk Grove,CA
Overall Rating: 9

• Very clean room.
• Parking fee.

“Nice! Met needs! Parking fee.”

Jul 25, 2009 by Abbie from Honolulu,HI
Overall Rating: 10

• The hotel was clean and neat. The price was excellent.

“Hotel neat and clean.”

Jun 15, 2009 by Karen from Edwardsville,IL
Overall Rating: 9

• Very nice - especially for the price.

“It was lovely. I would have been satisfied paying double what I did.”

Jun 12, 2009 by Kenneth from San Francisco,CA
Overall Rating: 9

• Location close to SFO and the bay.

“Hotel in good location. With SF bay and a very good restaurant with in walking distance.”

Jun 9, 2009 by Phil from Los Angeles,CA
Overall Rating: 7

• Right on the shore, there was a nice path you could walk on nearby.
• Hotel parking was expensive-$18 a night.

“Parking lot was shared with long term airport parking, which made it hard to find a space on weekends. Rooms were nicely decorated and comfortable. No mini bar or refrigerator. Beds were comfortable although creaky. Loud sounds made by plumbing in adjacent rooms. Not sure it should be rated 4 star.”

Jun 9, 2009 by Matt from Troy,MI
Overall Rating: 8

• Nice room.
• Hotel restaurant too expensive, not that good.

“Nice rooms, clean.”

May 10, 2009 by Edward from Mountain View,CA
Overall Rating: 7

• The room was very good as were the public spaces. It was unpretentious and efficient.
• The check-in staff.

“I thought that overall the experience was good. The check in staff were not that helpful - the room that I was assigned was noisy (compressor noise) and I asked to be moved. The check-in girl was somewhat affronted that I asked! She told me that the only room I could be moved to had no view but as an architect I could see from the plan shw showed me that it did. The new room was fine. The bellman the next morning was excellent - very helpful as I had two heavy bags, so too the restaurant staff. I liked the hotel despite my night before experience as it was a simple business hotel that worked very well.”

Apr 28, 2009 by Susan from Cincinnati,OH
Overall Rating: 10

• Great location near airport.
• Nothing.

“Needed a place to stay for one night near the airport. Excellent facilities in a great location.”

Apr 12, 2009 by David from Rye,NY
Overall Rating: 8

• $18 parking charges.

“The Sheraton was a very acceptable business hotel.”

Apr 8, 2009 by Ana from North York,Canada
Overall Rating: 4

• It has 24hr shuttle bus to the airport.
• The rooms though renovated, look old and unappealing.

“The hotel was supposed to be newly renovated and the public areas seem to be ok, however the rooms still look very old and unappealing even if it has a large flat screen TV. The bathroom was specially unappealing.”

Mar 23, 2009 by Jim from Cleveland,OH
Overall Rating: 6

• Cell phone reception for AT&T was terrible.

“Given that there was little or no cell phone reception for AT&T. I made about 10 calls and they charged me $100.”

Mar 21, 2009 by Chuck from Glen Ellen,CA
Overall Rating: 2

• The rooms were spacious, and nicely appointed.
• The noise was terrible, both from the road and the
  AC system.

“The Sheraton is located south of the airport, and a bit further than most of the other airport hotels. It is adjacent to Highway 101, and there is little insulation in the walls. If your room faces the highway, do not expect much sleep. If it faces the other direction, you will be awakened every 15-30 minutes by noisy
AC, if you leave the system on. The rooms are nice, but sleep is important to me.”

Mar 19, 2009 by Jessica from Stockton,CA
Overall Rating: 9

• The service was excellent.
• The pool was in need of renovation and not clean enough.

“I liked this hotel very much and it did seem that they were doing some renovating. My only complaint was that the pool area needed updating and I wasn't sure that the pool and hot tub were clean.”

Mar 17, 2009 by Peggy from Redding,CA
Overall Rating: 1

• Restaurant staff was friendly.
• Everything.

“Poor quality.”

Mar 3, 2009 by Walter from Welch,MN
Overall Rating: 9

• Staff went out of their way to
  accommodate us.
• Charge for parking, not neccessary at this location.

“Very comfortable bed and oversized rooms. Well maintained property, hotel is reflected by the quieter guest, won't find any drama or disturbances.”

Mar 3, 2009 by Roger from Berkeley,CA
Overall Rating: 6

• Nice room, excellent bed.
• Restaurant closed too early. Parking too expensive. Staff marginally polite.

“Nice enough hotel located a bit far from SFO. Very nice room, excellent bed and nice flat-screen TV. However, restaurant stopped serving at 10 pm, which is much too early for a business traveler. And parking is a very expensive $18.”

Mar 1, 2009 by Mariano from Elk Grove,CA
Overall Rating: 10

• Plasma TV, the valet parking, Starbucks coffee in room.
• Nothing really.

“The staff know exactly what their jobs are. Valet parking was a breeze. Went through check-in in a few seconds with paperwork, key waiting for me. Surprised with the big plasma TV. Starbucks coffee in the room was another surprise. Toiletry was more than enough. Pillows were abundant. Nice art work of the Golden Gate Bridge. Most importantly, the room was spotless and mattress was just right.”

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Amenities at Sheraton Gateway San Francisco Airport Hotel, Burlingame

24 Hour Front Desk Available to/from San Francisco International Airport; 24 Hour Service Bar/Lounge Business Center Coffee Maker in Room Concierge Fitness Center or Spa Free Newspaper Hairdryers Available Handicapped Rooms/Facilities Meeting/Banquet Facilities

Modem Lines in Room No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable VIP Rooms/Services

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