Chancellor Hotel on Union Square

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User Reviews for Chancellor Hotel on Union Square, San Francisco

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Oct 11, 2009 by Terry from Medford,OR
Overall Rating: 5

• Location.
• There was no air conditioning.

“There was no air conditioning. The switch that said cooler would only speed up the ceiling fan.”

Jun 11, 2009 by Dan from San Jose,CA
Overall Rating: 1

“The Chancellor Hotel in San Francisco is not a 3-star hotel. No fridge, no AC, and very small room. Even Motel 6 has better accommodations. I was very disappointed.”

May 29, 2009 by Peta from Palermerston,Austria
Overall Rating: 9

• Tasteful decor, comfortable and quiet.
• The window didn't face anywhere.

“Hotel staff were really friendly and helpful, the little lady in the booth near the front desk was a bit odd, but also helpful. The location was perfect and close to transport, restaurants and entertainment. The room was lovely and perfect for 2 people visiting the city.”

Apr 3, 2009 by Dy'Ann from Phx,AZ
Overall Rating: 10

• Service was exceptional, the room beautiful beyond my expectations.

“The room was very nice. decor was done so well. great linens, location convenient to everything. All the staff treated us with the utmost respect. Even the TV was a beautiful big screen LCD. Loved my stay.”

Sep 2, 2008 by David
Overall Rating: 9

• Great location, beautifully furnished, friendly staff.

“Great location on Union Square. Close to shopping, restaurants, transportation and theaters. Rooms are clean and nicely furnished. The hotel staff was friendly and helpful. I would definitely recommend this hotel.”

Aug 5, 2008 by Biff B. from Hartford, CT
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[10]

• Great location right off Union Square.
• Small rooms, that were also a little aged.

“Great place for a business traveler, or a quick night in San Francisco. If you're looking for ultra-comfort, this is not the place. If you're looking for a place to lay your head down at night, after a day of walking around the city, this is a great place. For breakfast, skip room service, and head right next door to Sears Fine Foods - a little touristy, but a great way to start the day.”

Jul 20, 2008 by Wendy from Boonton, NJ
Overall Rating: 5
Cleanliness:[8] • Staff:[4] • Location:[9]

• Stylish decor.
• Tiny rooms, twin beds!

“The staff was not communicative about some things and wrong about others.”

Jul 3, 2008 by Joseph from Glendale, CA
Overall Rating: 7
Cleanliness:[6] • Staff:[3] • Location:[7]

• We liked the furniture's, decor, and white bed covering.
• No AC, not so friendly staff.

“We were shocked and disappointed to find out it has no A/C. Thankfully, the weather was fair enough that we did not need A/C. However, I wonder how it would be in a hot day. The room was somewhat cramped. But other than that, the location was good and room decor was good. The staff did not seem all friendly, i.e., no smiles and no greetings.”

May 21, 2008 by Patience from Maple Grove, MN
Overall Rating: 3
Cleanliness:[5] • Staff:[10] • Location:[10]

• Location.
• Lack of air conditioning and too small room.

“It is ridiculous to expect air conditioning in San Francisco. We were there in weird weather, and we melted in the heat with only a ceiling fan to move air. We had a room only slightly larger than the bed itself. We decided that we need a bit more luxury at our senior age. We will stay in a hotel with more stars next time. The staff were very nice, but the hotel needs redecorating.”

Feb 25, 2008 by Betty from Warwick, RI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, friendliness of staff, complimentary coffee.
• There was nothing to dislike.

“The hotel was great. A great location, friendly staff, complimentary coffee, tea, newspapers. Cute little bar/lounge.”

Jan 24, 2008 by Bebo from Beverly Hills, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[6] • Location:[9]

• Location, price.
• Noise from adjacent rooms (paper-thin walls), internet access that's much slower than dial-up.

“Free "High-Speed" Internet access is laughably slow. Slower than dial up. Much slower. Caveat: May be due to excessive demand. (I was attending a computer convention, and other guest may have been there for the same reason.)”

Jan 13, 2008 by Brainard from Fort Collins, CO
Overall Rating: 2
Cleanliness:[2] • Staff:[1] • Location:[5]

• The bum playing the saxophone on the sidewalk.
• Non-smoking hotel.

“This hotel is across the street from the Francis Drake, which I prefer. Here's my list of gripes: - No smoking floor- Staff treated me like a criminal. Wireless internet was worthless. Had to connect to a free service I picked up. Lumpy mattress. Remote didn't work well- Noisy headboard-had to jam a shirt in there. Heater wouldn't shut off. Had to sleep with the windows open. Room smelled like mold. Slow elevators. Asked one of the front desk folks to get me a cab. On the bright side: - Because I had to leave my windows open, I got to hear some good jazz played by one of the bums on the sidewalk. Room service breakfast was tasty.”

Jan 9, 2008 by Karen from El Dorado Hills, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• Great location, right on Union Square.
• Small bedroom, old bathroom.

“This hotel was in a great location, right on Union Square. The staff was friendly and very helpful. I would stay at this hotel again.”

Jan 6, 2008 by Robert from Stamford, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Excellent location.
• The bed was uncomfortable.

“A great location for touring the city. Across the street from Union Square. Get off the Cable car right in front of the hotel. Easily accessible by all public transportation. The renovated rooms are small but the value is big.”

Dec 26, 2007 by Jacqueline from Garden Valley, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The hotel was extremely clean & orderly & tasteful. We really liked the safety side a fire escape outside our easily opened window.
• Can't think of anything.

“We felt we had lucked into an excellent deal the hotel had extremely tasteful, upscale appointments (nothing gaudy) and was as clean and neat as we could have hoped. Its location was another great plus right off of Union Square next to sears restaurant, which we have enjoyed for years. We will definitely return.”

Dec 4, 2007 by Richard from El Sobrante, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[3]

• The hotel staff was excellent in providing my needs.
• I was on the 2nd floor next to the street. And because there were people partying on the street, I could not have good nights sleep.

“During the holidays staying close to the street, you may experience people around the Union Square area partying- a lot of noise, etc. But the hotel is an excellent place to stay. I give high praise to the staff and the excellent service I experienced.”

Aug 24, 2007 by Wayne from Redondo Beach, CA
Overall Rating: 4
Cleanliness:[8] • Staff:[8] • Location:[4]

• Pleasant and helpful staff, nice lobby.
• Room small, beds tiny, elevators and hallways small.

“II was traveling with my wife and two kids and my wife and daughter ended up sleeping on the floor as we couldn't get comfortable in the tiny beds. The room was so small it was hard to find enough room on the floor for them to sleep and certainly no room for a rollaway bed. The area at night seemed dangerous to me and we did not feel safe - but that can't be helped and I wouldn't have minded that alone. I was very disappointed with the room and beds and we moved the next night to the Hilton.”

Aug 16, 2007 by Mike from Santa Rosa, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• I found the hotel to be clean and located in a great spot.
• Nothing.

“I was very pleased with the staff and very happy with how clean the room was. It was in a great location .I had a very nice experience.”

Aug 16, 2007 by Vicky from Rohnert Park, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[10]

• Bedding, pillows, tub, candies in room, location, cookies in lobby, and the manager.
• Lack of instructions to check-in and park, long elevator wait to room.

“Great location with old time charm. Nice attention to detail in the rooms. Bedding, pillows and towels were of high quality. Manager extremely accommodating and available. Better instruction regarding where to leave car when checking in would be nice. Rooms were small, but we lacked nothing. Overall, a great stay.”

Aug 4, 2007 by Mike from Antelope, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[9]

• Great staff!
• Rooms can't sleep 5.

“Not a family hotel, but excellent service.”

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Amenities at Chancellor Hotel on Union Square, San Francisco

24 Hour Front Desk Bar/Lounge Business Center Concierge Express Checkout Fitness Center or Spa Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities No Smoking Rooms/Facilities Parking Room Service Safe Deposit Box Shops/Commercial Services Television with Cable

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