Crowne Plaza Union Square

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User Reviews for Crowne Plaza Union Square, San Francisco

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Apr 28, 2008 by Chris from Paradise, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Incredible value for a top notch venue.
• That I could not stay longer.

“A beautifully appointed hotel in the center of San Francisco fun. One block from Union Square, many restaurants and theaters - all within walking distance. Friendly and helpful staff, everything was perfect. Parking in SF stinks, but there is a garage only two doors down that makes it a convenient walk, even with luggage. I can't wait to go back for another trip!!”

Apr 28, 2008 by Stephan from Bellevue, WA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• Large room, great views, helpful staff.
• Decor is 90s era Holiday Inn, though clean.

“A functional hotel in a good location.”

Apr 28, 2008 by Fran C. from Duluth, GA
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[10]

• The location was excellent!
• The parking and you had to pay for internet.

“In all, we had a good experience. The hotel is under construction right now, and I felt like they used that as the token excuse.”

Apr 26, 2008 by Stacie from Baton Rouge, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean, great location, was very surprised at how nice this hotel really was.

“Hotel 480 is a great hotel in a great location. The mall is only a few blocks away. The cable car right on the corner. Restaurants in walking distance. The room was awesome. There is nothing I can say wrong with the hotel.”

Apr 24, 2008 by Jim from New York, NY
Overall Rating: 5
Cleanliness:[5] • Staff:[3] • Location:[8]

• Centrally located.
• Cheerless, drab and above the noisy cable car also up a steep hill from Union Sq not good for seniors.

“Depressing, drab and above the noisy cable car on Powell St. also up a steep hill from Union Sq so not good for disabled or seniors.”

Apr 22, 2008 by Firoz from Oshawa, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location and good rooms and cleanliness.
• Nothing.

“An excellent hotel. Would recommend to everyone and would visit again.”

Apr 22, 2008 by Susan from Greenville, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly service professional.
• No parking.

“Staff amazing, clean pet friendly all the way.”

Apr 22, 2008 by Steve from Stamford, CT
Overall Rating: 2
Cleanliness:[7] • Staff:[1] • Location:[10]

• Nothing.
• Horrible view, horrible service, pompous attitude and arrogant.

“I saw the view; it was a great view of the pattern of bricks used to build the next door building. Very horrible service, very pompous attitude to the guests, And they tried to take advantage of my age when im not just some dumb 22 year old but a businessman, so in their f**king face. What ever you do don't use them.”

Apr 21, 2008 by Renee from Davis, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• When they found out it was our anniversary, they sent up a bottle of wine and chocolates. The front desk also made sure we got room service at 8:30am.
• When calling to confirm the reservation and request a king bed, the representative was rude and repeated the policy for "these types" of reservations.

“The valet parking was convenient and only $43. At check-in, we were immediately upgraded to the 28th floor and to a king bed without having to request it. We had a beautiful view and a couch in the sitting area. In person, the staff was very helpful and friendly, way beyond the call of duty. The bar was comfortable and well stocked, and offered a small appetizer buffet, average in interest and quality. When the front desk found out it was our anniversary, they sent up a good bottle of wine and chocolate. The only thing we can complain about is that we were rudely treated like second class guests when we called to confirm our reservations.”

Apr 21, 2008 by Etta from Bakersfield, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Quiet and isolation of room, yet lovely view.
• Confusion at desk with regard to obtaining copy of bill.

“Excellent location and environment.”

Apr 20, 2008 by Beth from Centennial, CO
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[10]

• Great location.
• My room on 8th floor not as nice as my business partners on the 15th.

“Staff was nice and helpful and location great. When 12 noon arrived they sent staff to clear us out of our rooms. Also fitness room was being rehabbed and so unable to use the facility.”

Apr 13, 2008 by Jerome from Palm Springs, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very comfortable bedding, very quiet, nice appointments.
• Construction during the daytime hours.

“This was a great value, very comfortable, comparable to some 4-star hotels. My only gripe they are remodeling about six lower floors. If you are business traveler and need to come back to your room to work or nap during the day, you can hear loud drilling, hammering, sanding, etc. (power tools) all the way up on the 21st floor through the duct system, as if it were next door. Should be a non-issue when the remodeling is finished. I'd go there again.”

Apr 10, 2008 by Michelle from Sacramento, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[10]

• Location and amenities.
• Very small bar.

“Excellent location, check-in staff could be friendlier, valet and bell staff was excellent.”

Apr 3, 2008 by Paula from Dayton, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Remarkable location were unbelievable.
• Nothing!

“The location was perfect. The staff was courteous and helpful. We had a great time. The room had a great view.”

Apr 2, 2008 by Stacey from Sanger, CA
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[7]

• Location was OK. for shopping.
• Was unaware that we had to pay $53.00 for parking.

“The clock was broken, as well as the lamp, the beds where broken down in the middle. Wasn't our favorite, but we will try again, maybe not in the big cities.”

Mar 31, 2008 by Na from Santa Cruz, AR
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Friendly staff, great view, huge room. Impressive.

“Great location with an impressive view. Close to Union Square and tons of restaurants. The room itself was huge, clean, with a soft and cozy bed.”

Mar 30, 2008 by Anonymous from Los Angeles, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[8]

• Location.
• Generic.

“I found this hotel to be a good value. I stayed here with a friend for a couple of nights before moving a few blocks away to the Hilton on O'Farrell. The Hilton was slightly nicer, but it was three times as expensive and the location didn't seem any better. Hotel 480 used to be the Crowne Plaza and I believe the transformation into Hotel 480 has barely begun. For example, I think the Hotel 480 sign is not permanent and maps from the concierge still label the hotel as the Crowne Plaza. The Hotel 480 property is not swank. It is maybe a 2-1/2 star hotel, but it deserves three stars because it is is in a good, albeit touristy location. If cost is important to you, maybe this hotel deserves four stars. It is a no-frills basic hotel (nicer than Motel 6, on par with a Holiday Inn) across the street from the Drake Hotel, walking distance from China Town, the Tunnel Top, Knob Hill, shopping, transportation and probably much more, including the Bay. The concierge at Hotel 480 is helpful. The cafe doesn't look like much, but who wants to eat at a hotel cafe when the whole city of San Francisco is at your doorstep?On the con side, Sutter Street is not a thoroughfare for cabs, and we often had to wait a long time to hail one. Also parking at the hotel was about $50. We parked in a. public garage nearby for $35/day, which is not cheap either. Also, the internet access $10/day IIRC required a cord and was not wireless. Plus, there was no minibar with water and booze. Lastly, I think it is possible that my room isn't as nice as many of the other rooms.”

Mar 30, 2008 by Yuriann from Mountain View, HI
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Friendliness/helpfulness of the porter. Accommodating with luggage check-in/out.

“Excellent for the price due to the unavailability of fitness center due to renovation.”

Mar 30, 2008 by Cathy from Alta Loma, CA
Overall Rating: 6
Cleanliness:[9] • Staff:[8] • Location:[9]

• The staff was very accommodating when the man in the room above was beating his wife.
• It would be great if they had a large open space for older children and teens to watch TV and have sodas and popcorn.

“Our room was very large and the only visible handicapped area was the railings in the shower and a shower bench found in the closet. Other than that the room was clean and decorated very nicely. Because of the incident with the room above us. The hotel compensate us with free room service and movie. Also we were given 3 breakfast coupons in the hotel restaurant. I would definitely stay at Hotel 480 again.”

Mar 30, 2008 by Kyra from Redlands, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Comfortable beds, quiet room, friendly staff, great location next to cable car stop and Union Square.
• Small lobby, not much counter space in bathroom.

“Hotel 480 is just off of Powell on Sutter Street. There is a cable car stop on the corner that goes to Fisherman's Wharf. It's a pleasant short walk to Union Square. The doorman, front desk, bellman and maid are all friendly and helpful. The rooms are small, but comfortable. The bathrooms don't have much counter space but the offered toiletries and shower pressure are relaxing after a day in the city. The room was dark and quiet at night as we slipped into our comfy beds.”

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Amenities at Crowne Plaza Union Square, San Francisco

120 AC 24 Hour Front Desk AM/FM Alarm Clock Adjoining Rooms Air Conditioned Audio Visual Equipment Business Center Coffee Maker in Room Concierge Desk Conference Facilities Cribs Available Currency Exchange Elevators Exercise Gym Express Check In Express Checkout Free Newspaper Hairdryers Available Handicapped Rooms/Facilities Health Club Heated Guest Rooms High Speed Internet Access Ice Machine In Room Movies

International Direct Dial Iron Ironing Board Laundry/Valet Services Maid Service Meeting/Banquet Facilities No Smoking Rooms/Facilities Parking Pets Allowed Phone Service Porters Radio Restaurant Rollaway Beds Room Service Safe Safe Deposit Box TV TV Remote Control Television with Cable Temperature Control Toilet Turndown Service Wake-up Service