Sir Francis Drake Hotel

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Aug 18, 2008 by Glenn from Melbourne AU
Overall Rating: 7
Cleanliness:[6] • Staff:[6] • Location:[9]

• Location was great, ambiance of foyer was lovely.
• Room was a little tired and in need of maintenance.

“Well located in the heart of downtown San Francisco close to major shopping opportunities, Union Square and many restaurants. Exudes old world charm without taking itself too seriously.”

Aug 14, 2008 by Susan from Morristown, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Good breakfast, nice staff.
• Room was very small.

“When we checked in we were upgraded and had a lovely but very small room with a view of Union Square. The room was clean. We had a very good breakfast in the hotel restaurant. It has a good location too for cable cars, shopping and walking around the city.”

Aug 1, 2008 by Eric from Honolulu, HI
Overall Rating: 1
Cleanliness:[3] • Staff:[3] • Location:[10]

• Location.
• Poor bell service; faulty bathroom lighting, leaking AC condensation.

“This is an old hotel which needs improvements in the physical plant as well as service. It is hard to unload in front of the hotel since it is on busy Powell Street and there is construction in front. We had a leaking AC grate which annoyingly dripped all night and the bathroom light went off intermittently. The plus is location.”

May 22, 2008 by Ben from Portsmouth, NH
Overall Rating: 6
Cleanliness:[9] • Staff:[5] • Location:[10]

• Location.
• Rooms are very small.

“Hotel has great location. Lobby is nice. Elevators are very slow - we had to walk-up to our room on the 14th floor. Front desk told me at check-in.”

May 15, 2008 by Edy from San Luis Obispo, CA
Overall Rating: 5
Cleanliness:[2] • Staff:[2] • Location:[9]

• Wonderful lounge and restaurant.
• Hotel staff was less than friendly.

“Our room was very nice, although, there was a large wet area on the floor (soaked). We notified the staff and they tended to it quickly without finding the cause. Not knowing where/what the wetness was from we asked for a new room. They wanted us to just wait while they put up driers in the room. That was not acceptable due to the time and our standing plans. A new room was given to us, smoking room, marked non-smoking but had all the ashtrays and labeled matches in the room, smelt like the previous guests just left. We could not accept this. A downgrade not acceptable. After 20 minutes of angry conversation we were then given a room that fit our needs.”

Apr 29, 2008 by Kk from Eureka, CA
Overall Rating: 5
Cleanliness:[9] • Staff:[3] • Location:[1]

• The bartender was nice.
• NA.

“It took me about an hour driving around the blocks to finally find an opening for valet parking after almost getting into a car wreck a few times. I came back and got a nice gentleman at the front desk that got me in without even looking at my print out reservation.”

Apr 23, 2008 by Bob from Salinas, CA
Overall Rating: 3
Cleanliness:[9] • Staff:[9] • Location:[9]

• The proximity to Union Square in downtown San Francisco.
• The room was incredibly small.

“I would not stay at this hotel again. The room was incredibly small, the bathroom was downright claustrophobic. When we entered the room the bellman pointed out that the air conditioner did not work, there was a hole in the ceiling above the bed. The ice machine on our floor was out of order and there was a $50.00 charge to park our vehicle in the hotel parking garage for 1 night. A friendly staff does not make up for all these things. I thought the drink prices at the hotel bar were steep as well. Not a good experience.”

Apr 10, 2008 by John from Cathedral City, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Very nice views of the city. modern, with great service.
• Too far from Market street.

“The staff were excellent, bellboys and front desk staff were very professional and took great care of us and our luggage. Bellboy put all of our luggage into the back of the vehicle without us asking, which made our departure very easy. Views of the city lights were wonderful at night and the proximity to Chinatown was great.”

Mar 30, 2008 by Doug from Kensington, CA
Overall Rating: 6
Cleanliness:[9] • Staff:[8] • Location:[9]

• Good location.
• We were right next to the elevator shaft and listened to it all night long.

“The hotel was beautiful and in a excellent location. The public spaces where very nice. Our room was a tiny box just big enough for the bed with no windows. We were right next to the elevator shaft and listened to it all night long. Though it was clean.”

Mar 3, 2008 by James from Fairfield, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[4] • Location:[8]

• Doormen, the bed.
• Run down, noxious odors, rooms too small to work in.

“As a SF local extremely disappointing for a landmark/Kimpton hotel. Odor of urine in public areas. Featured bar and elevator reported it and no apparent action taken. Rooms too small to work in or turn around in, not clean.”

Feb 28, 2008 by Darren from Sanbernardino, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[3] • Location:[9]

• Ornate lobby and Starlight lounge.
• Poor service due 18% automatic gratuity.

“The rooms are extremely old, but there in lies the lure. The lobby is exquisite and the beefeater was excellent in helping us locate the San Francisco pulse. I likely would eat elsewhere due to the 18% automatic gratuity, the waiters don't have to work for the tip and our service suffered for it.”

Feb 17, 2008 by Anne from San Diego, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• The room was a good size. The bathroom was adorable - small but fine for one person.

“I loved staying here. The hotel bar was a lot of fun after a long day of work. It has a fun atmosphere and a lot of energy.”

Jan 26, 2008 by Tom from Seattle, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Clean and quite for a Downtown hotel.
• Small room.

“I found the property to be very nice but a little dated. Attached restaurant was great and the hotel staff was very helpful. I would very likely stay here again if the price was right.”

Dec 16, 2007 by Clay from Dallas, TX
Overall Rating: 2
Cleanliness:[9] • Staff:[6] • Location:[9]

• Good location to shopping, dining. Attractions.
• The room was so small that I could not get my rolling bag to the other side of the room.

“Great hotel great location very small rooms.”

Dec 14, 2007 by Diane from Fresno, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[10]

• Room deco was fabulous! Tasteful, great colors and fabrics.
• Room was so small 2 of us were tripping and bumping into each other to get around the bed.

“The room was cramped, but well furnished. The old fashion single hung window didn't close completely, making for more outside noise than necessary. There wasn't a coffee maker in the room, but the desk clerk advised we could have one brought up for no extra charge. The closet was large enough; TV in good condition, and the desk (with complimentary wireless internet) was perfect.”

Nov 16, 2007 by Michael from Reedley, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location and impressive public spaces.
• Small room, only one little drawer for each guest, tiny bathroom.

“Iconic San Francisco hotel with grandiose, opulent lobby and other public spaces and very courteous staff. Great location near union square and theatres. Unfortunate old style hotel dimensions for guest rooms (small) and bathrooms (tiny).”

Aug 15, 2007 by Jeffrey from Austin, TX
Overall Rating: 6
Cleanliness:[10] • Staff:[9] • Location:[10]

• The location was great, and the rooms were very pretty.
• They put us in a room adjoining the elevator. It was loud and neither of us could sleep.

“The room they gave us was on the 19th out of 20 floors that hold rooms very nice. The problem was the bathroom butted up again the elevator making our room very loud. Not only could we hear the elevator going up and down to the club on the 21st floor, we could hear people talking while on it and loud drunk people outside our room. The staff however was excellent and the room was very pretty. It is in a great location, and I would definitely stay again just in a different room.”

Jan 24, 2007 by Kris from Forks Of Salmon, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The SFDH is the essence of an old San Francisco hotel.
• The bathroom was really small.

“The hotel was beautiful, in the old San Francisco type decor and ambiance. Staff very friendly. Wonderful lounge, the star light lounge, you could almost hear Julie London singing there.”

Nov 21, 2006 by Adam from Burlington, VT
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[9]

• Location.
• Old, small room.

“The hotel is only good if you get a really good deal. ”

Apr 3, 2006 by Nancy from Paradise, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location architecture.
• Wish they would have wine tasting on the mezzanine.

“Great location, friendly wait staff, competent desk staff.”

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