Hotel Rex

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User Reviews for Hotel Rex, San Francisco

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Aug 15, 2008 by Lori from Marietta, GA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• The staff and the exceptional service I received, as well as the complimentary wine every night!
• Rooms were a little on the small side, however the hotel staff upgraded us to larger room for no additional fee.

“This hotel is very classy, warm, inviting, comfortable and quaint! Exceptional staff, everyone! I've never been disappointed, but this was absolutely the best service, I've experienced yet.”

Aug 6, 2008 by Kelly from Cathedral City, CA
Overall Rating: 5
Cleanliness:[5] • Staff:[10] • Location:[8]

• The nicest hotel staff, bar none.
• Poor room conditions, no AC, old bedding.

“There are better choices for hotels in the boutique category in s.f.o. although the staff was excellent, the hotel's decor and room furnishings were lacking quality.”

Jul 24, 2008 by Chad from Fort Lee, NJ
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very cozy, great staff and bar.
• Not every room is equipped with AC.

“Very cozy and convenient hotel. The Rex has a very boutique feel to it. The staff is friendly and helpful. The bar is also very cozy, with friendly bartenders and a daily complimentary glass of wine which is a nice bonus!”

Jul 20, 2008 by Eva from Pittsburgh, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Great location, friendly staff, pretty and special room decoration.
• Small rooms.

“We stayed there with our two kids (1 and 8 years old). We had a good time there, but the hotel room was quite small for us, because we had a portable crib for the baby. But the room was very nice, so we still liked it. We liked the lobby and small bar very much and enjoyed the complementary wine in the evening. Our kids played or read there, we enjoyed the atmosphere and relaxed from the day. The staff was very friendly. We would go there again.”

Jul 16, 2008 by Steven from San Miguel, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• I was very close to where we wanted to be in the city.
• The room was very small, they charged us $40 a day to park our car.

“I liked the hotels location but the amenities did not match up with the price. And I was not told that I would be charged $40.00 a day for parking until I checked out, (not good).”

Dec 17, 2007 by Cathleen from Cameron Park, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[10]

• Courteous staff.
• Inside edge of pillow case of one of pillows looked dirty.

“Would stay again convenient, friendly.”

Sep 5, 2007 by Amanda from Springfield, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Decor is fantastic, location is great, staff was friendly.
• One unhelpful front desk representative, no air conditioner.

“Hotel Rex was a great hotel. The service was very good, with one exception. The room was very plush and the little details were a nice touch. The lack of airflow in the room was somewhat annoying; our room was in the back of the hotel and even with the window open no fresh air made it into the room. I'm sure rooms on the front side of the hotel did not have this problem; therefore if I were to stay again, I would request this. The valet parking was nice as well, however, the one exception I encountered with poor service from the front desk relates to parking. I called down the night before I was checking out; I was leaving very early in the morning, around 5am. I inquired about the process for getting my car that early, and she told me the attendants are not working at that time and I would have to walk to retrieve my car. From a customer service perspective, I think that was poor service offering no other alternative, such as retrieving my car that evening and parking it on the street in front of the hotel. I would expect more from one of the more upscale hotels, and that I'm paying $35/day for valet service. However the next morning I went down to check-out and the person working the desk was very, very, very pleasant and acknowledged that they should have made some kind of arrangement with my car. I did have to walk the block to get my car, thankfully only a block, and when I returned to load the car the front desk rep had made coffee for us. That is the type of service that makes the difference. Overall, I would definitely recommend this hotel.”

Aug 26, 2007 by Andrea from Bethesda, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• I loved the decor of old San Francisco literary society. Very imaginative.
• The room was a bit dark, looking out onto an airshaft. The air conditioning could have worked better.

“I wished we had a longer time to stay in San Francisco. We had a delightful time at the conveniently situated Rex Hotel. The price was right for the amenities provided and the imaginative decor. Staff was very professional and pleasant. I'll definitely stay again.”

Jul 3, 2007 by Jp from Pukalani, HI
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Very friendly and interesting.
• Room, a bit small.

“A great personality hotel with many amenities, giving us comfort and a sense of care from the staff.”

Jan 1, 2007 by Hakan from Costa Mesa, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[10]

• It has a great location.
• Rooms are rather small.

“The hotel has a great location. It is one block from the union square. Third day of my stay I had to change my room because walking of the people upstairs was disturbing and waking me up. So if you are planning to sleep till afternoon make sure you get a room on the seventh floor. Also rooms are very small.”

Sep 10, 2006 by Onno from Rotterdam, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• I liked the personal approach as opposed to the corporate brands such as Westin and the like. Free Internet and complimentary wines were nice
• I thought the hotel was fine, nothing I did not like.

“The hotel is at a convenient location, provides good service and if you like jazz music, there is plenty of it in the hotel, even sample cd's in the rooms.”

Mar 29, 2006 by Julia from Napa, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Colorful, intimate.
• Front desk didn't call cab when requested, twice.

“Very well located, colorful, mostly helpful staff, nice ambiance.”

Dec 9, 2005 by Greg from Reno, NV
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Clean, very attentative staff. very comfortable.
• Service in the restaurant was slow.

“Very close to Union Sq. and shopping, good restaurants and in general the place to be in SF. Rooms were clean and comfortable, AC and heater worked well. For a 3 star it was a very enjoyable stay. Staff was especially helpful. A+ for the staff.”

Nov 18, 2005 by Cynthia from Tahoe Vista, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great price and location.
• Liked everything.

“Excellent value, comfortable beds and in the middle of everything. Rooms are a little small.”

Nov 16, 2005 by Traci from Boise, ID
Overall Rating: 6
Cleanliness:[8] • Staff:[4] • Location:[8]

• It was really quiet.
• The room was small and had no coffee in room.

“A cute, quaint hotel in a great location. Rooms are very small but nicely appointed.”

Oct 31, 2005 by E from Bedford, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great Location and atmosphere, very friendly staff and perfect location for the Nike Marathon.
• Nothing.

“It was great.”

Sep 29, 2005 by Stephen A. from Ashland, OR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent staff.
• Slow service in restaurant.

“Excellent boutique hotel, although the room was very small. Great location and friendly, helpful staff.”

Sep 9, 2005 by Rhoda from Monroe Twp., NJ
Overall Rating: 9
Cleanliness:[7] • Staff:[9] • Location:[9]

• The artsy decor. The wine in the afternoon.
• The carpeting was seedy, needed some upgrrades.

“Good location, staff helpful, met our needs.”

Aug 26, 2005 by Sharon from Los Angeles, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• I liked the attached restaurant, the food was excellent and the price was reasonable

“The room was very small and on the street side. One night I was woken up by construction sounds ( approx. 2:00 A.M.) Another night by bullets and then police sirens. The first night I requested a wake up call that I never got.”

Aug 17, 2005 by Lorna from Modesto, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• The Hotel was beautiful, and the furnishings were quaint!

“I would recommend this Hotel to my family and friends in the future. The antique furniture,beautiful art,and friendly staff made our stay here a very pleasant one.”

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Amenities at Hotel Rex, San Francisco

24 Hour Front Desk AM/FM Alarm Clock Bar/Lounge Business Center Concierge Free Newspaper Hairdryers Available Laundry/Valet Services

Meeting/Banquet Facilities Mini Bar No Smoking Rooms/Facilities Parking Room Service Safe Deposit Box Shops/Commercial Services Television with Cable