Serrano Hotel

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User Reviews for Serrano Hotel, San Francisco

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Apr 29, 2008 by Sarah K. from South Portland, ME
Overall Rating: 8
Cleanliness:[9] • Staff:[4] • Location:[5]

• The mattress was excellent! Office chair very comfy, too.
• King bed was too big for room felt cramped.

“Convenient location, very convenient parking garage nearly adjacent, excellent water pressure, excellent mattress. Sketchy blocks to southwest, lovely blocks to northeast, easy to avoid the sketchy parts. Good coffee in the lobby in the am. Hotel staff hardly said hello to me after my initial check-in (I stayed five days). Not unkind or unhelpful, just reticent.”

Apr 29, 2008 by Sarah from Roanoke, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I loved the fun playful environment.
• Windows did not open.

“Overall I loved my stay!”

Apr 23, 2008 by Judy from Fremont, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Room was spacious and cheerful.
• Elevator a little old.

“We were welcomed by a delightful woman, who immediately made us feel at home. The hotel lobby was very comfortable and inviting, and our room was spacious and beautifully decorated. The hotel was conveniently located just a few blocks from Union Square, the theater, and Bart.”

Apr 20, 2008 by Kerry from Cotati, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The staff.
• In room coffee or tea would have been a bonus - trouble finding seating at cocktail hour.

“The hotel exceed expectations largely due to the staff. From the minute we walked in the door, people were friendly, inviting and approachable. Those traits are hard to find in most businesses and very much appreciated. I would come back in a heartbeat and look forward to staying at another Kempton hotel.”

Apr 20, 2008 by Jan from Madison, WY
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[8]

• Wine reception, intimate. The doormen were very knowledgeable about San Fran and helpful.
• Concierge always wanted to push tours and were not as helpful as I would have liked.

“Great for a couple . Very convenient to union Square and an easy walk to many sites.”

Apr 19, 2008 by Marcia from Citrus Heights, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was great for walking to great restaurants, the Theatre, Chinatown, and Downtown and Union Square shopping.
• Valet only parking $50 per night. The walls were a bit thin; we could hear the voices coming from the room next to us.

“We plan to put this hotel on our list as the "go to" whenever we are in San Francisco.”

Apr 14, 2008 by Marc from Waterloo, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Super friendly employees, very helpful. Free Internet.
• Have to park off site in a public parking garage.

“Very nice boutique hotel, within walking distance of Union square, and a short cab ride to the waterfront. Very comfortable room.”

Apr 10, 2008 by Ken from Fernley, NV
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• The hotel even offers heating pads, robes, slippers and lighted make-up mirror.
• The rooms are standard size for an older hotel in San Francisco.

“We had a nice corner room with two windows. The room would be considered small if you were not use to the older hotels in San Francisco.”

Apr 4, 2008 by John from Pleasanton, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• It had old world style.
• The room I was assigned was so small it made me claustrophobic.

“Great and accommodating people. Easy to skip the visit to the recommended restaurant (Panzer). I could of parked across the street or elsewhere for less. The Staff were the best with accommodating us. The one security staff member was rude and abrupt when asked a simple question about the restaurant hours. I felt I had to apologize about the room size when my partner arrived to see the room.”

Mar 31, 2008 by Vj from Beverly, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Bathroom amenities were excellent.
• No wireless internet access in the rooms. No free parking available.

“Hotel met my expectations and beyond. I would say the only two things that I did not like is the lack of wireless internet access in the room and no free parking.”

Mar 23, 2008 by Naomi from Poughkeepsie, NY
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[7]

• The hotel was very convenient to public transport, shopping, car rental, china town, etc.
• The local is great. It's across from the Hilton but you have to aware of the drugs and homeless.

“This hotel was overall very nice. It does border the tender loin section of the city which is full of drugs, homeless. But so long as you don't turn down that street you're 100% fine. About a block and a half away are several car rental places. We used a tour company that picked up and dropped off at the hotel (thanks to the concierge). We were able to walk all over town being about 2 blocks from Union Square. The hotel restaurant was terrible for breakfast. It was 30 dollars for some tea, coffee, granola and eggs and it was not good quality at all. But there are three Starbucks with in a block and the Hilton has a decent buffet with an amazing view of the city (pricy but worth it) right across the street. Overall this was a very nice hotel to stay in. Quiet, clean, with a nice location and helpful staff.”

Mar 19, 2008 by Zy from China, CA
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[9]

• Wine reception every day.
• The room is small.

“Generally, it is a decent place to stay. The location is good. But the room is small.”

Mar 17, 2008 by D from Sparks, NV
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Evening wine service.
• They make you pay to use the internet, even to look up a menu or movie time.

“The hotel was beautiful and clean, the staff friendly and the location is great. My one and only complaint was they make you pay to use their computer, $ 6 for 15 minutes. All I wanted to do was look up a movie time and this seemed ridiculous. The front desk staff did however look the information up for me which was very nice. I think for the price they should give you 15 minutes free on the computer and if you need additional time, then charge for that. I have stayed in two other Kimpton personality hotels and their computer use was free.”

Mar 6, 2008 by Jaime C. from Brooklyn, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[7]

• The tea service in the lobby, the lobby experience, free internet.
• No TV in restaurant.

“Positive hotel stay.”

Mar 5, 2008 by Natalie from Modesto, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Free coffee and newspaper.
• Small elevator.

“Very European in style with friendly staff. The room was quaint and clean with a beautiful view. Excellent coffee and tea served in the morning.”

Mar 5, 2008 by Marnie from Seattle, WA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location. Quality for price.
• Beds uncomfortable.

“Nice little Kempton hotel. I have stayed here before so knew what I was getting into. Rooms are a little small but at 75$/night in vs.. can't really complaint. Staff affable. Restaurant spotty.”

Mar 3, 2008 by Jim from Redding, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location
• As everywhere in SFO parking is a problem.

“Great Hotel. I would stay there again in a heartbeat.”

Mar 3, 2008 by Jason from Seattle, WA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Attention to detail.
• Wi-Fi in the room was weak.

“One of the more comfortable hotels that I have stayed in the Bay Area. It was upscale, but retained a good sense of San Fran character and charm.”

Mar 1, 2008 by Monica from Pacifica, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Complimentary wine tasting organic coffee, aveda toiletries, down comforters.
• Room a bit small, view not great.

“Over all, loved it. I have never been anywhere with such friendly and attentive staff.”

Feb 29, 2008 by Rich from Miramar, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Bellman knew our name when they opened the car door.
• Some of the neighborhood is getting pretty seedy.

“Outstanding boutique hotel. Stayed there twice and would stay again however the neighborhood is such that it doesn't feel good walking around. the ponzu restaurant in the hotel was outstanding.”

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Amenities at Serrano Hotel, San Francisco

24 Hour Front Desk AM/FM Alarm Clock Babysitting/Child Services Bar/Lounge Business Center Concierge Express Checkout Fitness Center or Spa Free Newspaper Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities Mini Bar Modem Lines in Room Mon-Fri/7am-10am No Smoking Rooms/Facilities Parking Pets Allowed Restaurant Room Service Safe Deposit Box Television with Cable VIP Rooms/Services