Serrano Hotel

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Sep 4, 2009 by Amalia from Brampton,Canada
Overall Rating: 9

• Very well run, attractive activities, clean, excellent staff and location.
• My spouse was in a wheelchair due to an injury - The hotel room was a bit small and the bathroom not fit for a wheelchair.

“We were incredibly impressed with the Serrano staff, the hotel building, the activities. The staff made every effort to make the visitors feel like they belong to the Kimpton community. There were kid friendly activities (games and a Wii station). The location is great. We did not try the concierge services or room service but I am certain we would have not been disappointed. The beds, linen, pillows and toiletries are top quality - I know it's funny, but I could sleep on the hotel pillows - I usually travel with my pillow. The hotel is very elegant all throughout - made me very interested about the Kimpton club. There is coffee in the lobby in the morning, a wine tasting break in the afternoon.... I mean, these people know how to make you feel part of something great. I think we were very lucky to have had the opportunity to stay at this hotel. Thank you priceline !”

Aug 22, 2009 by Rebecca from Verdun,Canada
Overall Rating: 9

• The games theme was really a nice touch. Whenever we had to wait in the lobby we would play Jenga! It was fun.
• You must pay for use of the internet in their business center.

“Overall, a great hotel. We very much enjoyed our stay. Our room was spacious and clean. Hotel staff was very kind and friendly. Games theme and wine tasting in the evenings were a great touch. Would definately stay here again. My only quam is paying almost $6 for 15 minutes of internet use at their business center. Certain hotels offer the first 15 minutes for free.”

Jul 20, 2009 by Scott from Atlanta,GA
Overall Rating: 7

• Friendly staff, efficient service. A well run hotel.
• The Internet access was too expensive.

“We were very happy with this hotel at the price provided by Priceline. Decent location and the room was quite nice. Get a room on a higher floor and you will have a nice view of the city (and the fog every morning).”

Jun 21, 2009 by Bernardino from Santa Rosa,CA
Overall Rating: 9

• The location was close to Union Square.
• It had no pool nor hot tubs.

“The room was clean and cozy. Parking was available next door at a fair rate. The staff was friendly and offered good directions to the places we wanted to see. Overall, a very good experience.”

Jun 16, 2009 by Jon from Redway,CA
Overall Rating: 6

• Personnel.
• Non-operable windows/however thermostat did control temperature.

“Okay.”

Apr 26, 2009 by from San Diego,CA
Overall Rating: 9

• (With the exception of one employee) The service was excellent!
• The room was smaller than expected, but it was very clean and comfortable.

“Excellent service. Very clean and comfortable. Great location just a few short blocks from Union Square. I really enjoyed my stay at the Serrano Hotel.”

Dec 31, 2008 by Andrea from Modesto,CA
Overall Rating: 9

• Good location, friendly, helpful personnel.

“There was nothing negative about this hotel except for the price of parking a car, which seems exorbitant but is typical of san Francisco.”

Sep 14, 2008 by Sally from Narragansett, RI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[5]

• Price.
• Location.

“Two double beds in a small room was very tight. Would have preferred a queen or king, but they didn't have one they said. First room they put me in, had cigarette smell so they switched me without a complaint. Bathtub was very narrow so hard to take a shower.”

Sep 13, 2008 by Ken from Fairfield, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Nice boutique Hotel. Like the free wine between 5 - 6 pm.
• Bathroom way too small.

“The Serrano is a nice boutique hotel situated in the SF Theater District. It seems every time we visit, without knowing what's playing, we just walk down the street to the Curran theater and get tickets to a great show. Staff is friendly, services are good, restaurant is very good as is the Grand Cafe next door.”

Aug 21, 2008 by Michele from Mendocino, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• We liked the friendly helpful staff.
• The bathroom was a little small.

“Great location worth the price.”

Aug 14, 2008 by Robert from Chico, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Good location near Union Square; upscale feel.
• A little close to the Tenderloin.

“The Serranto is a gem: upscale feel, friendly staff, good restaurant on site. It's very close to Union Square -- but do be careful about straying into the Tenderloin, which is nearby.”

Aug 14, 2008 by Susan from Santa Rosa, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Staff was beyond accommodating and friendly.
• Rooms were just a wee bit small.

“Excellent service and unique, if small, rooms.”

Aug 13, 2008 by Andrea from Colorado Springs, CA

Cleanliness:[9] • Staff:[8] • Location:[9]

• Easy to find, very beautiful, clean, quiet.
• Parking was too expensive, bathroom had no counter space.

“Beautifully decorated, bathroom had no counter space, a real problem for a woman. View was great, bed was very comfortable and staff was friendly and helpful.”

Aug 6, 2008 by Ali from Santa Rosa, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[9]

• Gorgeous decorations, really unique atmosphere.
• The staff was a little spacey - not always on top of it.

“I loved this hotel! I stayed in a two room deluxe suite with a view of the city, so the room was nice and large. The room was spotless, the bed very comfy, and the decor very charming. Overall, I had a great stay. It's only about a block or so to Union Square which is really nice. If you are willing to pay more for a "boutique" experience that is not your average Hilton, stay here!”

Jul 27, 2008 by Kevin from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• The decor and the comfort of the beds were great!
• The rooms were tiny (but it's an historic building).

“The best word to describe this Kimpton property is fun and comfy. The decor is a little wild, but very well done. The beds are super comfy. The place was spotless - very clean. And the staff was great. Because it's an older, historic building, the rooms are a little small. I don't mind this, and indeed it helps give this place some of its boutique charm, but if you prefer otherwise, you might look elsewhere (or perhaps inquire about their larger rooms).”

Jul 23, 2008 by Kate from Turlock, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[8]

• Beautiful! The doorman was so nice and helpful.
• I liked everything.

“The staff was helpful and friendly. The hotel was beautiful and we had a great time.”

Jul 23, 2008 by Rikki from Mendocino, CA
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[9]

• Nice lobby, friendly staff.
• Small room with sealed (unopenable) windows.

“Great location for sightseeing in this great city.”

Jul 17, 2008 by Donna from Eureka, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The decor was plush and inviting, and the bed was so very comfortable. The staff went the extra mile to be of assistance to us.
• I had no complaints.

“The hotel staff greeted us every time we entered the hotel and were highly accommodating to us. I liked that we had a parking garage directly next to the hotel. They allowed us to check in early as our room was ready so we could go sight seeing, and suggested we leave our luggage in their storage room while we finished sightseeing after we had checked out as our car would still be in the parking garage. Very convenient.”

Jul 16, 2008 by Bob from Durham, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• They called me by name and remembered me. Thanks!
• Nothing, it was perfect.

“I couldn't believe the outstanding service and quality of this hotel. You won me over for sure.”

Jul 10, 2008 by Mike from Fresno, CA
Overall Rating: 7
Cleanliness:[6] • Staff:[9] • Location:[7]

• Front desk staff was friendly and helpful.
• Bathroom was cramped and cost of parking was high.

“Definitely a boutique hotel with a quirky personality. The room, though small, was well appointed, though the toilet was so close to the wall it was difficult to sit on. Room service menu was small.”

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Amenities at Serrano Hotel, San Francisco

24 Hour Front Desk AM/FM Alarm Clock Babysitting/Child Services Bar/Lounge Business Center Concierge Express Checkout Fitness Center or Spa Free Newspaper Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities Mini Bar Modem Lines in Room Mon-Fri/7am-10am No Smoking Rooms/Facilities Parking Pets Allowed Restaurant Room Service Safe Deposit Box Television with Cable VIP Rooms/Services

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