Hilton San Francisco Fisherman's Wharf

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User Reviews for Hilton San Francisco Fisherman's Wharf, San Francisco

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Mar 28, 2008 by Ken from Harrison Township, MI
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Close proximity to everything.
• Buffet breakfast way to expensive for families, I've stayed in Hilton's that gave these as complimentary.

“I would definitely go back but I would avoid the restaurant and I noticed that if you showered in the evening there was plenty of hot water but if you showered after 8:00 a.m. it was Luke warm!”

Mar 24, 2008 by Nitya from Minneapolis, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[10]

• Complimentary Business Center.
• The TV was old- not clear picture; the bathroom light could not be turned off.

“Great location, walking distance to Pier 39! The hotel rooms were clean, and beautifully decorated- but a little dark. The Front desk and Room service staff were extremely courteous. We enjoyed the in-room dining breakfast!”

Mar 15, 2008 by Kelly from Olathe, KS
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[8]

• The rooms were nice and comfortable.
• The $36 parking fee for parking at the hotel.

“I thought the parking charges for staying at the hotel were not right. People who pay to stay should be able to park free.”

Mar 12, 2008 by Brad from Galt, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, attractive, conveniently located.

“The Hilton Hotel at Bay and Jones Streets is a well kept conveniently located hotel with friendly, caring, helpful staff. Certainly one of the best hotels I have stayed in. I will stay here again.”

Mar 7, 2008 by Laura from Sparks, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• clean, friendly, professional but expensive parking rates.
• Expensive parking rates.

“I recommend it to anyone. Great location and great price.”

Mar 6, 2008 by Steve from Jackson, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Perfect location for fine dining.
• Parking cost $41.00 for less than 24 hours.

“Good hotel with great location just a block away from Fisherman's Wharf and several blocks from Little Italy. However, parking rates are outrageous. I had to pay $41.00 for less than 24 hours of parking. That was a third of my total hotel bill!”

Feb 20, 2008 by Tara from Rome, GA
Overall Rating: 10
Cleanliness:[9] • Staff:[8] • Location:[9]

• I loved the rooms, the beds were very comfy.
• Leave out more sugar & coffee.

“Do you actually take out the glasses that's in the rooms to get cleaned or do they just wipe them out with there cleaning cloth? I would like to no please.”

Feb 6, 2008 by Terry from Buena Park, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• The linens and toiletries were excellent.
• A bit noisy - traffic (to be expected from a room facing the street) but also noise from upstairs.

“Great location for tourists who want to see San Francisco!”

Feb 4, 2008 by King K. from Fair Oaks, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• They moved me to a much quitter room after the first night.
• The parking was very expensive.

“Clean and quite nice restaurant too. I would stay there again.”

Jan 31, 2008 by Melissa from Las Vegas, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Access to everything, convenient.
• Parking $32 a day.

“Other than the surprise cost of parking at check-out everything was perfect.”

Jan 24, 2008 by Kevin from Cambridge, MA
Overall Rating: 3
Cleanliness:[8] • Staff:[1] • Location:[7]

• Large, fairly clean room.

“I flew over from the East Coast, so was a bit disoriented by the time difference. I had arrived at the hotel thinking it was much later than it was, but it was 1:45 p.m. Later, I realized the hotel had a check-in time of 3:00 p.m. instead. Nevertheless, when I approached the front desk unaware of the time, the lady actually said, "it's not even 2 p.m. yet!" Then, she turned around and continued whatever she was doing. I was very surprised at her tone of voice. Then, another man said he would see if they had rooms available. When asked for a room with 1 bed instead of 2 doubles, he said in a very condescending way and proceeded to say they were all booked. It was his tone of voice that really bothered me. Upon checking into the room, it seemed fine. It was clean and spacious, but on the first floor facing a major street with lots of traffic noise. I didn't complain about the traffic noise, but I found out the next day that the hotel was renovating the room right above me. People were pounding, ripping carpet, and moving furniture starting at 8 a.m. all the way through 5:30 p.m.! Sometimes, the pounding was so hard and loud our walls shook! They purposely put us in a room right under the construction, and they didn't even warn us or apologize! How could they not have known they were renovating a room a day before the renovations begun? When we called, they did not apologize (till about the 4th call) and said the renovations were going on through the rest of the week. It started everyday at 8 a.m. Finally, they offered to move our room but they said there are other rooms around that are being renovated too. We later declined and opted to stay in our room. All in all, I would be wary about recommending this.”

Jan 16, 2008 by Nbde from Bakersfield, CA
Overall Rating: 7
Cleanliness:[10] • Staff:[5] • Location:[7]

• Spacious room, amenities, close to cable car and tram.
• Staff was so-so. Concierge forgot to do a task for us, 2 phones in room, one broken.

“Clean, tasteful, spacious rooms near cable car, tram stop, Fisherman's Wharf, restaurants. The hotel staff was not always helpful but on the whole a nice place to stay.”

Jan 10, 2008 by Rich from Corona, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• The Hilton at the Wharf is a "nice" hotel with a friendly staff.
• The beds were extremely uncomfortable, not at all what I expected.

“My overall experience at the Hotel was definitely a good one. The staff was friendly and obliging. The hotel is clean and located within walking and cable car distance to many of San Francisco's famed attractions. The room was clean and modestly decorated. The big negative were the beds. They are "doubles" rather that "queen" and they were very uncomfortable, being both hard and sagging. The combination of minimal size and condition of the bed made for poor sleep. The sleeping conditions were not at all up to the usual level of what I have come to expect from an upscale hotel and certainly not what I expect from a Hilton. All being said, we did enjoy our stay.”

Dec 23, 2007 by Marisela from Laguna Niguel, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location is very convenient to all tourist attractions easy to access.
• Room a bit small and was near smoking area so it smell of cigarette.

“The price was wonderful, the service great, the staff always willing to do something for us and very knowledgeable of the area. We already told family and friends about it.”

Dec 14, 2007 by Rachel from West Lafayette, IN
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very nice room decor, comfort level, bath products.
• Un necessary charge for internet service and loud rooms that faced major roads.

“The Hilton fisherman's wharf is an excellent "home base" for tourist exploring and will give you convenient access to major attractions and public transportation lines. Certainly, this is an upscale hotel but nothing excessively lavish (restaurant outlets, spa, etc). The staff is friendly and although the room type I booked (king) was unavailable, management tried to accommodate me the second day of my stay. Drawbacks are that some of the rooms face a very loud intersection of 3 major streets and sleep could be difficult. Also, be prepared to pay for internet, phone calls, etc.”

Nov 29, 2007 by Riaz from Pasadena, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Close to the places wanted to visit convenient parking clean staff was friendly.
• Did not mention about parking & occupancy charges ahead. Per day they charged $32 and almost $4.68 for occupancy taxes.

“Located in the heart of downtown, rooms are clean; they provided coffee, and calming tea bags. Parking was available.”

Nov 29, 2007 by Heidi from Honolulu, HI
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Good location and friendly staff.

“Great location if you want to stay on the wharf side and close to the cable cars.”

Nov 28, 2007 by Judy from Cerritos, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• The hotel staff was excellent. The Air Conditioning unit in the room was extremely noisy, however the location was fantastic.
• The walls are thin, so everything can be heard from the hallways & next room.

“I was a bit under whelmed when I first entered our hotel room. It was smaller than I'm used to, but I'm told all San Fran hotel rooms are small. My family enjoyed the stay though. I have 2 small children and they were fine with the room. The bath was a bit old and not so clean, I found hairs. The staff was excellent though. Location is fantastic!”

Nov 21, 2007 by Erich from Santa Maria, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The customer service was excellent, friendly and courteous.
• Parking fee, believe if staying at the hotel parking should be free.

“The hotel is located within walking distance to fisherman's wharf. Staff was excellent and friendly, great place to stay highly recommend others to stay.”

Nov 15, 2007 by Julie from Grants Pass, OR
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• The room was spacious and the location great!
• The windows were thin and there was a lot of noise from the courtyard.

“The hotel was expensive but its location and parking policy almost made up for it.”

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Amenities at Hilton San Francisco Fisherman's Wharf, San Francisco

Babysitting/Child Services Bar/Lounge Business Center Coffee Maker in Room Fitness Center or Spa Laundry/Valet Services Meeting/Banquet Facilities

Parking Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable