Hilton San Francisco

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User Reviews for Hilton San Francisco, San Francisco

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Dec 8, 2009 by Sylvia from Manteca,CA
Overall Rating: 8

• Very clean and close to everything.
• Room was very small.

“Was very clean and employees were kind but the room itself was very distant and small. Parking was too expensive and should be included in the price of the hotel.”

Dec 8, 2009 by Mary from Lakebay,WA
Overall Rating: 10

• Bath towels & hair dryer.
• Smallish TV.

“Hilton's have always exceeded my expectations & seem warm, sophisticated & welcoming.”

Dec 1, 2009 by Heidi from Pleasanton,CA
Overall Rating: 7

• Location to Union Square.
• Very small room.

“I have stayed here before and had a much better room when paying as a Hilton Honors member. The room we were given was extremely small.”

Oct 25, 2009 by Phil from Littleton,CO
Overall Rating: 9

“Very good location.”

Oct 23, 2009 by Terri from Arlington,VA
Overall Rating: 7

• Great location, efficient, clean, attractive.
• Crowded convention hotel, impersonal, too busy.

“Nice location, appreciated the attractiveness of the room, hotel facilities were nicely appointed and well-maintained if not exciting. Hotel staff was well trained and friendly.”

Oct 20, 2009 by Robert from Sherman Oaks,CA
Overall Rating: 10

• The location was great for shopping, and the event we went to see. It is also close to the train stations.

“The hotel is very large. The rooms were kept up nicely and the housekeeping staff right on top of tings. The room we were assigned did not have a safe. Always be sure to ask for a safe when booking if it is important to you. We very much enjoyed this hotel.”

Oct 7, 2009 by Ann from Petaluma,CA
Overall Rating: 10

• The mattress was great! Room was nice size, quiet, overlooked the pool.
• I understand there were several noise complaints, but it was a busy week-end in the city! Noise at night was not part of our experience.

“Nice ambiance, convenient to Union Square and MOMA. Close to public transportation. Friendly staff. Variety of guests. Cleaning crew is competent!”

Sep 28, 2009 by Lucille from Costa Mesa,CA
Overall Rating: 10

• Very long hallways with no seating to rest along the way.

“Extremely prompt and helpful staff. The heavy glass shower door was scraping the shower threshold and I was trapped, I was too weak to push it open, thank goodness my husband was there to free me. I could have been stuck in there with no way of communicating with the staff. When this was reported, staff was there within minutes and repaired the bent hinge immediately.”

Sep 23, 2009 by Paul from Victoria,Canada
Overall Rating: 9

• Room and view.
• Lobby is too large uncozy.

“Had transferred from the Westin St Francis and ended happier with the room at the Hilton - better view and more spacious.”

Sep 22, 2009 by Jeff from Asheville,NC
Overall Rating: 7

• The check-in and check-out process was very efficient and the staff friendly.
• Rooms are a bit small and parking is much too expensive.

“Overall, the hotel met our expectations. The staff was friendly and helpful. The location is convenient but is located very near an unsafe area for tourists.”

Sep 15, 2009 by Neil from Cooper City,FL
Overall Rating: 5

• Great location.
• Starbucks in lobby closed by 6:30 pm.

“Real basic; no frills; location is only reason they could get the rate they ask.”

Sep 14, 2009 by Shanetta Knight from Des Moines,IA
Overall Rating: 8

• Good location, nicely appointed.
• Small room, on the edge of sketchy neighborhood.

“Very nice lobby, friendly, helpful staff. Upgrade to room with city view was nice, although room was quite small. Nice view to the west of the city and an occasional glimpse of the Golden Gate bridge through the fog. Excellent pool area on the 16th floor. Urban Tavern is a hip, interesting restaurant drawing a nice crowd of traveler and local. Overall a very nice experience, 3.5 stars in my book.”

Sep 14, 2009 by Beverley from Hollister,CA
Overall Rating: 9

“Clean hotel and
great location.”

Sep 14, 2009 by John from Pompano Beach,FL
Overall Rating: 10

• Spacious, clean, quiet room and excellent location.
• No problems.

“The Hilton at Union Square is a wonderful hotel with an excellent location. The room with a king sized bed was spacious, clean and quiet. The staff was all extremely helpful and courteous.”

Sep 11, 2009 by Rose from Vancouver,Canada
Overall Rating: 10

• Clean spaces, friendly employees.
• Long wait in lines to check in (more than once).

“Nice hotel, clean, busy.”

Sep 9, 2009 by Marc from Boston,MA
Overall Rating: 10

• Clean rooms, helpful staff and
  good location.

“Room was clean, well appointed, comfortable beds and furniture. Staff was helpful and pleasant.”

Aug 27, 2009 by Janet from Woodland Hills,CA
Overall Rating: 7

• Location, great room
• Service was a little short

“the Hilton in S.F. on O'Farrell had a great location, nice staff, lovely room. But it took 2 days to get water glasses, washcloths can a bath mat!”

Aug 22, 2009 by Steve_Oh from Fontana,CA
Overall Rating: 10

• Convenient and hospitable
• Parking overnight is costly

“Overall my experience with the hotel was everything I hoped it would be. The price for our 3 night stay was just about right which allowed us to enjoy our time in the city.”

Aug 21, 2009 by Donald from Tucson,AZ
Overall Rating: 9

• Clean, efficient, comfortable.
• Prices in the dining room were too high.

“The hotel is modern, efficient, clean and the staff was couteous. The rooms were well stocked and clean.”

Aug 21, 2009 by Lukasz from Surrey,Canada
Overall Rating: 10

• Asked not to be disturbed, using sign, but still had maids come in to clean our room.

“Overall, we were very pleased with the service and comfort we received at the Hilton. The location was very convenient, as it was walking distance to the center of downtown and close to the transit system. The only drawback was the $54 per night for parking, which came to us a surprise after we booked the hotel. We opted not to park at the Hiltons owning parking garage but instead used the parking across the street, which was only $29 per night.”

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