Best Western Heritage Inn

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Jan 2, 2008 by Deb from Burnaby, BC CA
Overall Rating: 5
Cleanliness:[9] • Staff:[9] • Location:[9]

• Awesome breakfast, lobby was clean, staff was friendly.
• No internet, no hot tub, only a Murphy bed - not comfortable, no sofa-bed as promised.

“The room was clean. The staff was apologetic about NO internet and NO hot tub, but they were features I was looking forward to; I needed the internet for work connections. This hotel would not be good for couples who need a comfy bed, fine for a single traveler who wanted to stay one night. Close to Bellies Fair Mall. The breakfast was the one redeeming feature.”

Dec 26, 2007 by Keith from Parksville, BC CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Location, close to shopping and airport.
• No smoking rooms.

“Good facility, good staff, good location.”

Dec 18, 2007 by Livvy from New Westminster, BC CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked the location.
• I did not like that praline had put me in a studio rm.

“The hotel is in a convenient location, close to bellies fair, there are allot of stairs so be prepared to climb them, the restaurant is not that good and only offers cold breakfasts during peak breakfast hours. The staff are not as through as you would expect for room cleaning but the room was decent.”

Nov 21, 2007 by Carol from Port Coquitlam, BC CA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[9]

• Location.
• Had a certain musky smell to room.

“Given a room with a Murphy bed. Phoned in the morning to ask for two beds as staying with my sister. Said they would get back to me. No one did all day. When I phoned later on told rudely it wasnt her fault, I asked nicely. Also when check-in never told that the whirlpool was under repairs, after a long day of shopping thought we could go there, not happy to find out not working. Location was excellent for shopping and breakfast was a bonus. Wouldn't go out of my way to go there again.”

Nov 17, 2007 by John from Surrey, BC CA
Overall Rating: 3
Cleanliness:[8] • Staff:[3] • Location:[6]

• Room provided was excellent.
• No elevators, stairs are difficult for those with knee problems; of which I am one.

“Nice hotel, very attractive but not for seniors or those who have difficulty walking. Staff was unconcerned upon our arrival and made no attempt to provide rooms on level ground. It is obvious to anyone with half a brain that I had difficulty walking and still she gave us a room that required a climb up two flights of stairs outdoors. There was no saving and no reason for me to ever book again.”

Nov 12, 2007 by Bruce from North Saanich, BC CA
Overall Rating: 5
Cleanliness:[6] • Staff:[8] • Location:[8]

• Proximity to highway.
• No elevators.

“Older hotel that has weird top floor (4th). There is no elevator to it, just a narrow staircase. Clean but had that 'old folks home' smell.”

Nov 3, 2007 by Patricia from Tucson, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great help behind desk. Comp. breakfast the best.
• Broken down chair in room.

“Nice appearing from the outside and pleasant on the inside. We would definitely stay there again.”

Oct 11, 2007 by Laurie from Bremerton, WA
Overall Rating: 4
Cleanliness:[4] • Staff:[8] • Location:[7]

• Friendly staff.
• There is no elevator, stair are outside in the rain. My room only had a Murphy bed which was too soft.

“I would not stay in this hotel again due to the elevator issue.”

Sep 7, 2007 by Kathryn from Seattle, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Gardens, hanging flower baskets, inviting lobby, pool, convenient location, helpful staff, quiet at night, excellent continental breakfast included.
• No elevator.

“Quiet (ask for building a) overnight stay. Beautiful well kept grounds. Helpful staff. Excellent continental breakfast included. Inviting well equipped room.”

Sep 6, 2007 by Gordon from Richmond, CA
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[8]

• Attractive buildings and clean rooms.
• Too much noise from hallway and neighboring rooms, noisy refrigerator that woke us up repeatedly.

“Breakfast facility cramped and could not accommodate all guests.”

Jun 18, 2007 by Melissa from Tacoma, WA
Overall Rating: 3
Cleanliness:[3] • Staff:[6] • Location:[5]

• Gave passes to athletic club since pool onsite was closed.
• Size of room for amount I paid.

“It was listed as queen bed, queen Murphy bed. I took this to mean there were 2 queen beds (1 regular and 1 Murphy bed) so when my family of 4 got to the room and there was only 1 queen bed, we realized there were not enough beds to go around. The hotel kindly provided roll away beds for our two children. However, the room was not big enough for the Murphy bed and two roll always. Our children had to sleep together in one roll away bed. It was not what we were hoping for after traveling and playing all day.”

Dec 28, 2006 by Cathy from Bothell, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The continental breakfast and the staff.
• Nothing.

“The staff was friendly and helpful. The price this hotel was great!”

Dec 10, 2006 by Andreas from Redmond, WA
Overall Rating: 6
Cleanliness:[8] • Staff:[5] • Location:[9]

• Good location and clean.
• Bad maintenance of room /lobby.

“During our stay, stair door key does not work (battery dead) and bathroom sink plug does not work.”

Sep 29, 2006 by Linda from Wailuku, HI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Free Internet access & continental breakfast, clean, safe and friendly.
• Room cramped with 2 queen beds, small closet.

“Good value for the money. Felt safe, homey and clean.”

Aug 26, 2006 by Kathy from Auburn, WA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[5]

• Large, clean rooms. Close to mall and other shops.
• Too close to the freeway. Heard trucks all night long

“This hotel was very clean and had large rooms. Great deal for the price. However, the hotel is on right off interstate 5 and we heard trucks going up the incline of the freeway all night long. This would most likely not be a problem if you requested a room in Building A.”

Aug 5, 2006 by Kelly from Rainier, WA
Overall Rating: 1
Cleanliness:[6] • Staff:[1] • Location:[6]

• Great breakfast.
• Ceiling leaked, moved 2 of us to another room, clothes got wet from leek, manager VERY RUDE! Did not want to compensate us for the inconvenience.

“I thought the customer was always right!! The manager was insulting to me, she even had the nerve to tell me that I was in bad taste to be arguing with her staff in the lobby ( which no one was in). Her staff at the front desk was just as rude and insulting. I had to sit in her office and argue with her for 15 minutes to get her to give us some compensation for having to change rooms in the middle of the night and our freshly ironed clothes getting soaked. She didn't even offer to clean our clothes for us because she said it was our fault for putting them on the bed where the ceiling may leek. I have never had such a rude experience before at a hotel, and I used to work at one!”

2 of 2 people found this review helpful.