Embassy Suites Hotel San Rafael-Marin County/Conference Ctr

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User Reviews for Embassy Suites Hotel San Rafael-Marin County/Conference Ctr, San Rafael

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Sep 25, 2009 by Jen from West Sacramento,CA

• Location was convenient, friendly staff, and very good breakfast.
• Surfaces in room (bathroom counter, nightstands, etc.) were not wiped down after previous guest stayed in the room.

“The Embassy Suites San Rafael was located very close to the freeway, but not close enough to be noisy. Staff was friendly and helpful and we breakfast was delicious! The lighting in the room is terrible - it looks like a prison. I think the energy saver bulbs they use have a blue or cool tone that makes creates a very dull, cool light. Second, as we were brushing our teeth, we noticed that the counter in the bathroom had not been wiped down. We found caked on soap near the faucet and water rings all over. We wet a hand towel and wiped it down ourselves and these things came right off. It was evident that the maid didn't bother to do it at all. Last, there was a wet spot in the carpet in the corner of the room. It must have happened shortly before we arrived (which was late at night) because by the next day it was dry. We didn't want to change rooms, so we didn't notify the hotel staff. Other than these things the hotel was nice and location was great.”

Sep 10, 2009 by Bob from Montpelier,VT
Overall Rating: 9

• Great suites, great made to order breakfasts,
  and nice people.
• Nothing.

“Clean rooms and public areas. Wonderful accommodations, terrific breakfasts and comfortable suites.”

Jul 20, 2009 by Inez from Clovis,CA
Overall Rating: 10

• Convenient parking, check in, check out
• charged me for water in room that I didn't use. They removed easily though.

“I would definately stay here again. The hotel was clean, convenient and had very friendly staff. Check out was at noon which was nice not to have to rush out of there in the am.”

Feb 6, 2009 by Patty from San Luis Obispo,CA
Overall Rating: 10

• You can't beat the free breakfast.
• Nothing.

“Stepping into this conveniently located. Quiet hotel you discover a beautiful setting, complete with tropical plants, running water and brightly colored koi fish. The rooms are always clean, the staff always friendly and you can't beat the free cooked to order breakfast, or the managers reception with full open bar. I always stay here if I can.”

Feb 1, 2009 by Jpatricia from Los Angeles,CA
Overall Rating: 7

• Great sheets.
• Public spaces are dated and showing their age.

“Property is showing its age. Breakfast has been substantively downgraded since last visit 2 years ago. Public spaces were very cold. It felt like there was no heat at all in the breakfast room and it was below freezing outside.”

Dec 16, 2008 by Jodanna from Nevada City,CA
Overall Rating: 10

• It was perfect for the price and for the evening.
• It was a bit off the beaten path.

“We were totally pleased with this hotel. It was awesome for the price, and the staff was terrific. We had room service late and it was wonderful. We would do this again in a heartbeat.”

Aug 11, 2008 by Michelle
Overall Rating: 10

“There were a bunch of teens partying and being loud, maybe it was just for that weekend/week that person was staying there. My family and I didn't have any problems at all. It was quiet, besides a little bit of screaming from the small children at breakfast in the morning. Overall, my stay was good. Complimentary breakfast the next morning as well.”

May 28, 2008 by Joan from Danville, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[8]

• Breakfast there is terrific, staff serving breakfast are very friendly and efficient. They are highly appreciated.
• Room cleaning service is not good enough.

“Too many group teenager guests, who occupied swimming pool facilities, noisy most of the time, and carelessly excluded other family guests who want to use same facilities. This is one major drawback to our stay at this hotel this time.”

May 7, 2008 by Paul from Prather, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• Water fall and pond in center courtyard.
• None to mention.

“I would come back again.”

Mar 19, 2008 by Wayne from Austin, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Great breakfast. Easy and free parking. Central.
• None.

“Central for vacation to Napa, Sonoma, Healdsburg, Sausalito, Tiburon and San Francisco. Also the more quaint areas of San Anselmo and finally easy to get to ferry to SF. We are from this area and knew this would be an ideal central location. Great breakfast to start the day.”

Mar 4, 2008 by Bill from West Chester, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Large bed. Quiet. Clean. Comfortable.
• No complaints.

“Very professional friendly staff. Nice room - with a view. Two-room layout with extra sitting room removes the sleeping area from interior courtyard noise.”

Feb 22, 2008 by Diana from Vista, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Free breakfast and happy hour.
• Removed from town.

“Nice staff, big comfy and clean rooms, convenient to Freeway.”

Feb 21, 2008 by Rodney from Redding, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Separate bedroom.
• Trash cans overflowing in parking lot, room service dishes in hallway floor.

“Good location. Great price with your service. Very nice hotel and staff. Outside garbage and room service dishes needed to be cleaned up in a timely manner. Breakfast was so . Ate at 0800 and then rush was on. Warm eggs and spuds didn't get it. Overall I would stay there again.”

Feb 13, 2008 by Lee from Santa Cruz, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked having a suite.

“This hotel was quite nice, with all the amenities one would expect and a few grace notes as well.”

Feb 1, 2008 by Susan from Auburn, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The convenience of the hotel is unsurpassed! Close to everything in the Bay area!
• Breakfast buffet was very crowded on Sunday morning. Need to get there early.

“This is the second time we've stayed at the Embassy Suites. Its location is so close to everything in the Bay area. The staff is always friendly and helpful and the rooms are comfortable and clean. The full breakfast buffet is a nice touch, but can get rather crowded on weekends. Eat early in the morning to avoid the crowds. There does tend to be a lot of families with small children, so it we would not recommend this hotel for a romantic getaway. We awoke to the sound of a baby crying at 5 AM, so keep that in mind;) We love its proximity to the Bay area and would recommend this hotel for that reason alone. We will surely stay there again.”

Jan 24, 2008 by Michael from Reno, NV
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Morning meals inclusive.
• The beds were to hard.

“Although I had to cancel this trip because of bad weather, I have stayed at this hotel before, this review reflects that stay.”

Jan 23, 2008 by Dick from Kenosha, WI
Overall Rating: 5
Cleanliness:[5] • Staff:[3] • Location:[3]

• Cooked breakfast (although time was inconvenient).
• Nickel and dimming hidden charges. No free WiFi in rooms (extra $10/day).

“Not a bad hotel but hidden charges are inappropriate in a competitive environment ($10 a day for WiFi is inexcusable when almost everyone else offers it for free and it costs a hotel peanuts to provide). Manager's reception was a joke -- just drinks, popcorn and Tortilla chips. Inconvenient room locations -- like going through a maze to get there. Kids everywhere monopolizing computers, laundry room, hallways, etc.”

Jan 12, 2008 by Kevin from San Anselmo, CA
Overall Rating: 5
Cleanliness:[1] • Staff:[1] • Location:[10]

• Large room, safe, plenty of parking.
• Staff is rather not good.

“The embassy suites is a fine place if you are over 65 or have 5 kids, but for a single male traveler, it only offers isolation and no possibilities of entertainment.”

Jan 9, 2008 by Abner from Sudbury, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[6]

• Bedroom and sitting room arrangement, complimentary breakfast.
• Too few computers in business center; difficult to access.

“Above average quality of accommodations, highly responsive staff.”

Jan 9, 2008 by Peggy from Ivins, UT
Overall Rating: 2
Cleanliness:[8] • Staff:[8] • Location:[7]

• Nice rooms.
• Very noisy.

“I hate the Disney like theme in the lobby of this hotel. There are kids everywhere on the weekend, running around barefoot in wet towels. The Happy Hour is like a cattle call. I'm sure families love it, but if you are on business or a get way, do not stay here. There is no sound proofing between rooms so you have your neighbor's noises too.”

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Amenities at Embassy Suites Hotel San Rafael-Marin County/Conference Ctr, San Rafael

24 Hour Front Desk Bar/Lounge Barber/Beauty Shop Business Center Coffee Maker in Room Express Checkout Fitness Center or Spa Free Newspaper Free Parking Hairdryers Available

Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities Modem Lines in Room No Smoking Rooms/Facilities Pool Restaurant Room Service Safe Deposit Box Television with Cable

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