Castle Hilo Hawaiian Hotel

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User Reviews for Castle Hilo Hawaiian Hotel, Big Island

Average User Rating: 7.5 Cleanliness:[8.0] • Staff:[7.5] • Location:[8.5] Based on 31 user ratings

May 25, 2009 by DB from Draper,UT
Overall Rating: 1

• Nothing.
• Poor service.

“Never use.”

Nov 5, 2008 by Drexell
Overall Rating: 6

• Location.
• Uncomfortable bed and
  loud street noise on street side room.

“Fabulous location. Stay on the Ocean side.”

Oct 16, 2008 by Nina
Overall Rating: 10

• I just stayed overnight.

“I was very pleased with hotel and as I only stayed overnight I certainly would return for a longer stay.”

Dec 10, 2007 by Yvette from Pahoa, HI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Lots of free parking, clean room, friendly people.
• Can't think of anything.

“The room was clean, the employees were friendly and the ocean view was spectacular.”

Jun 13, 2007 by Katherine from Bound Brook, NJ
Overall Rating: 2
Cleanliness:[3] • Staff:[4] • Location:[4]

• I liked leaving this facility.
• The rooms were dingy, shower was not clean, and the hotel/client was ghetto.

“I did not like this hotel. It was old, congested, and parking was unavailable when we checked in. The shower had mildew and fungus, there was no vent. The TV was small and old. The star level was all wrong and should be lowered along with the asking price.”

May 1, 2007 by Sue from Pleasant Hill, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location - only 1 mile from the airport.
• Smell of restaurant buffet.

“Overall we were very pleased with this hotel. The beds were superior - extremely comfortable. The only problem was that the smell from the buffet had a strong fishy smell; thus we did not eat there. The staff was very efficient and friendly, and the location was excellent. We would definitely stay there again.”

Mar 22, 2007 by Jack from Lafayette, LA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Very nice view of the bay.
• Hotel had only 3-4 poolside lounge chairs and 0 tables.

“Hotel is best as a quiet romantic venue for single couple or couples traveling together. ”

Mar 12, 2007 by Kelly from San Diego, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• The room was clean and nice.
• The bathrooms were not up to my standards, little bit of mold in the shower.

“In general this is a nice place to stay. The view from the room is great and the size of the room is good. Dinning at the restaurant was very slow and the food was just ok.”

Feb 26, 2007 by Billy from Sanford, NC
Overall Rating: 6
Cleanliness:[8] • Staff:[2] • Location:[8]

• Loved the beautiful area and neighboring park. It was an easy drive to the volcano.
• The staff was really stiff and unfriendly. They really projected a "pay up and leave us alone attitude".

“The hotel was really in a beautiful area with gorgeous views and the grounds are well kept. The hotel is kept clean and the rooms are nice. The staff however, seems unfriendly and gives only yes/no answers to needs. The funny thing is we didn't have any complaints and the treatment was still kind of stiff and unfriendly. We did not get the impression that they wanted us there.”

Jan 25, 2007 by Peter from Montreal, QC CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• This hotel delivered good value for the price.
• Dining facilities overpriced for star rating of this hotel.

“Beautiful grounds - rooms could use more comfortable beds: king or queen not 3/4 beds. Locks should have magnetic keys. Internet in the lobby should be free for hotel guests. Local calls should be free.”

Aug 29, 2006 by David from Mililani, HI
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Convenient walking/driving distance to desirable locations; great buffet dinner
• Lamp light bulbs needed to be replaced; inadequate electrical outlets

“Convenient access to airport, downtown Hilo, mall and fast food locations, park and local beaches, and to Volcanoes National Park. Dinner buffet was excellent. Parking access was adequate and security-controlled. Room amenities were not outstanding, but were good value for price.”

Aug 27, 2006 by Gemma from Escondido, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Good view and close to everything we wanted to see in Hilo.
• I had to request for a hair dryer and everyone was busy, I was told to call another number.

“Very good for the price I paid. I think it is the best in the area. My anxiety was relieved after seeing the place, I thought it was going to be a poor place but I was mistaken. Their new name is Hilo Hawaiian not Hilo Castle, please pass it on, we had to drive around looking for the later because the address was not visible.”