The Westin Maui

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User Reviews for The Westin Maui, Maui

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Apr 21, 2008 by Grace from San Jose, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location. Beautiful pools and waterfalls.
• A/C was not working on our first day. Gnats ruined over our head when we are taking dinner.

“Facilities were excellent but there were gnats flying over our heads and hovering over the table when we ate dinner at the Tropical (restaurant within the resort). It was quite annoying and distracting. How can one enjoy a beautiful romantic setting when bugs are flying all around you?”

Apr 20, 2008 by Jen from Akron, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Awesome pool.
• 20.00 daily resort fee and expensive food.

“Very beautiful resort, shopping is close buy, great workout room and the staff was very friendly. Will definitely return to the Westin for future vacations.”

Apr 19, 2008 by Joann from Newfield, NJ
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[10]

• The pool was very nice, and to be able to snorkel right in front of the hotel was great!
• The furniture needed up dating, it was well used.

“At first I was disappointed, but after being at the Sheraton I realized it was a better choice for us. The property is sprawling which made it feel not as crowded as other hotels, the pool was a dreamy lagoon pool. The tiki torches lighting the property at night and the Hawaiian entertainment set a romantic atmosphere. We were able to snorkel at one of the best and easiest to enter the water right off our beach. We were shocked at the food prices at most restaurants including the restaurants at the Sheraton. Be prepared for a daily resort fee of $20.00 (not sure what that included). This resort was a short walk to whalers village where you have a choice of other places to eat, and a nice stroll at the end of the day.”

Apr 11, 2008 by Vincent from Montgomery Village, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Good vacation site for beach and shopping.
• Very limited parking spaces.

“It is a good hotel for vacation with the family, the only negative thing is that it is impossible to find parking space if you come back from dinner to park the car.”

Apr 5, 2008 by Vincie from Toronto
Overall Rating: 3
Cleanliness:[2] • Staff:[7] • Location:[7]

• Friendly staff.
• Bed bugs.

“The most disappointing accommodation that we have ever stayed at, in comparison to the Fairmount, Hilton, Marriott, Venetian, Bellagio, etc that we have been. I thought staying at a Westin would at least guarantee a decent level of cleanliness but the cleaning staff is inconsistent (there were still sand in the bathroom after a cleaning). Although they claim the rooms were renovated, I suppose they forgot about the curtains and the carpet. The curtains were dirty and a narrow piece of carpet was ripped beside the closet. They did have newer furniture, shower heads ("heavenly bath" they call it) and the beds (again "heavenly bed") though. Talking about beds, my 6-year old was bitten severely by bed bugs. I admit we overlooked her condition and thought she just scratched her arms due to the sun or perhaps sun tan lotion. She is an active child and didn't complain much. When we flew back and spent more time with her after a bath, there were literally 15 bed bug bites (confirmed by doctor) on her underarm and surrounding areas (in addition to those we previously thought were skin irritation). I felt so guilty for not noticing when we were there. Either way, we thought to write to Westin so this won't happen to other families but we are disappointed to receive a response that they found no bed bugs activities in our room. Not sure whether it's their policy to not admit it, what does that mean? Are they going to replace the bed or clean it up? Do they think we were lying? I still kept the emptied luggage in the garage because I'm afraid to bring any bugs into my house! If you are looking for a high end accommodation and willing to pay the price, look elsewhere.”

Mar 31, 2008 by Gloria from Rescue, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location/setting.
• Small room older bathroom.

“Location is fabulous, great for a family on vacation. Staff very helpful and pleasant.”

Mar 24, 2008 by Aaron from Great Neck, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• Big LCD TV.
• After rain the exterior hallways were very slippery.

“Great beach but as with many of the Kaanapalli hotels, this property is a bit old and outdated.”

Mar 17, 2008 by Demetri from Milwaukee, WI
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• The Beach Access was exceptional.
• Lacked air of exclusivity.

“Delivered what a Westin Resort hotel should. Offered adequate pool facilities and services. Beach access was great and Kaanapali's beache was pristine. A lot of activities and shopping within walking distance of hotel. Lahaina a stones throw away also. Almost there, just lacked a little something to make exceptional.”

Mar 10, 2008 by Sarah from Kenmore, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The pools were amazing.
• Ridiculous "resort fee" every day.

“This is a beautiful resort with tons of space to "getaway". We had a beautiful view of the mountain & loved every minute of our stay. Wish they'd do away with the ridiculous "resort fee". Otherwise absolutely no complaints.”

Mar 10, 2008 by Matthew from Kenmore, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• This Hotel had it all, could not be happier!
• Nothing.

“It was great from the moment we checked in Intel we had to check out. The pools were wonderful, the access to and from the beach itself was great, the rooms were very spacious with an excellent bed, and the employees were very helpful and kind. Just walking around the hotel felt like you were in someplace special.”

Mar 6, 2008 by Wendy from Nantucket, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• The pool and beach.
• They charged 200 resort fee but an additional 25.00 for a beach chair and umbrella if you wanted one. Cheap!

“The hotel looked dated from the outside, but was fine inside. staff very nice and landscaping, pool, slide and beach all wonderful. Only thing I really did not like, they charged 20.00 resort fee per day over what you charged, then wanted to charge an additional 25.00 per day for a beach chair and umbrella if you wanted one. Cheap!”

Mar 6, 2008 by Lisa from Discovery Bay, CA
Overall Rating: 5
Cleanliness:[5] • Staff:[4] • Location:[6]

• The pools were amazing and the close proximity to the beach was nice.
• Housekeeping was very inconsistent and poor in most cases.

“I don't feel this particular hotel lives up the Westin name. If I were paying full price for the room, I would've been extremely upset about some of the housekeeping's issues and the lack of concern by some of the staff.”

Feb 28, 2008 by Susan from Castle Rock, CO
Overall Rating: 6
Cleanliness:[6] • Staff:[4] • Location:[9]

• Waterfalls and birds.
• Crowded, lots of families with small children.

“Nice hotel for what it is. A large tropical destination with lots of pools, cabanas, plants, great beaches and views. It's a bit too touristy for me but families with kids would probably love it. Very loud, with exercise classes blasting just above the restaurant area and tons of people. The only quiet area was the spa, which was expensive but good. A main elevator and the internet were down for much of our visit. Food was marginal. The whale watching trip was great.”

Feb 28, 2008 by Lee from San Diego, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent beach access, kid friendly pools, beautiful grounds, views.
• the $20 resort fee is ridiculous as an added expense.

“Family friendly, fabulous location, great staff, beds comfy, room nice, views great, overall a great choice.”

Feb 27, 2008 by Krista from Costa Mesa, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Absolutely beautiful grounds, amazing pool. Beach is great for snorkeling/water play. Hotel staff A+.
• The room is very small, with no closet, unless you get a deluxe ocean view or better.

“Best hotel I have stayed at in Hawaii. The staff went out of their way to make sure we had a great time. The grounds are stunning. The pool and waterslide kept us busy all day. Best of all, the beach and Whalers Village shops and restaurants are steps away. Perfect for families- kids eat free at poolside restaurant with delicious food. Great for honeymooners, too as they have a separate adults only pool and Jacuzzi area.”

Feb 19, 2008 by Barb from Waltham, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Nice view.
• Parking.

“The hotel was alright, but it was disappointing for a resort. The bed was very comfortable, rooms clean, etc. But, we could hear the neighbors talking clearly and woke us up each morning. There were only 2 elevators and one broke down thus we waited long times for it. Even when both were working. The parking was horrible and good luck finding a spot. Then, if you do, it's most likely a tiny spot and your car ends up damaged the next day. The good thing is they upgraded us to an ocean view room which was a gorgeous view.”

Feb 16, 2008 by Bernie from Jacksonville, FL
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[8]

• Great Location.
• Crowded around the pool.

“Great location OM Maui close to everything, and sheltered from the trade winds.”

Feb 9, 2008 by Jennifer from Rocky River, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Pool area was exceptional.
• Parking spaces were too narrow.

“This literally has probably been my best travel experience ever. The rooms were exquisite - the bed was comfortable, the shower, bathroom, floor layout, lanai, the view, you name it. I liked having a fridge to use. Great location in Kaanapali, convenient to dining and activities on Maui. The pool area was exceptional, and the beach couldn't have been nicer. Parking spaces were miserably tight - my husband recently injured his back in a car accident, and he could not get out of the car once I pulled into a space.”

Feb 8, 2008 by Gail from Pittsford, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[10] • Location:[6]

• The pool areas were well maintained.
• We moved three times before finding a room with functioning internet. Business Center has very limited hours.

“Marble in bathrooms was covered with soap scum and grout needed a good cleaning. Carpets dirty. Nice pools and landscaping. Beautiful beach. Ocean view rooms were noisy because of flocks of birds which roosted mornings and evenings.”

Feb 8, 2008 by Yury from Vancouver, BC CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[10]

• Beautiful grounds, good location.
• Very expensive restaurants, small room.

“A nice upscale resort on a good spot on a beach, near Whalers Village, beautiful grounds with nice swimming pools good for kids. For dining, better do it elsewhere - too expensive.”

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Amenities at The Westin Maui, Maui

24 Hour Front Desk Available to/from Kapalua Airport (Hours: 8 AM - 5 PM) Babysitting/Child Services Bar/Lounge Barber/Beauty Shop Beach Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Free Newspaper

Free Parking Hairdryers Available Modem Lines in Room Parking Pets Allowed Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable VIP Rooms/Services