Doubletree Alana Hotel Waikiki

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User Reviews for Doubletree Alana Hotel Waikiki, Oahu

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Apr 29, 2008 by William from New York, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very close to Bus lines and good location for Waikiki.
• I did not like paying for internet access $10 per day and parking, $20 per day.

“This is a very clean, well run Doubletree hotel. Excellent polite staff, clean rooms and comfy beds. Black out curtains actually kept the room dark, Hawaii or not a dark room is a must for me. The refrigerator in the room wasn't running cold, but if one stashed some ice in it, it worked as a cooler.”

Apr 27, 2008 by Kehaulani from Mililani, HI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Spacious corner room, the double lanai's and quick elevators. The bed was comfortable, too!
• The price of valet, the only option to park, at $22 was super high, in my opinion.

“Immaculate corner room with ocean view, a floor right below the penthouse; it couldn't have been any more perfect for us! Room service was quick; the food (J's Egg Special; yummy!) was delicious. Not to mention the warm cookie upon checking in; nice touch! I was so happy with the accommodations and service.”

Apr 23, 2008 by Scott from Federal Way, WA
Overall Rating: 6
Cleanliness:[9] • Staff:[9] • Location:[7]

• It had a decent downtown location.
• The Hotel should not have been rated 3 star!

“If you are a business traveler looking for a central location than may be this hotel works. Otherwise keep on looking you will be extremely disappointed. The hotel is extremely outdated, the rooms are small, the view is not good unless you came to Hawaii to look at other buildings. The parking at the hotel is 20 dollars per day that is not included with the room. The workout facility only has one elliptical, one bike and one treadmill all in horrible shape. The pool is tiny and has very minimal space around it for seating. Over all I would not recommend this hotel. The only positive thing I can say is the staff is extremely nice.”

Apr 22, 2008 by Millie from Aiea, HI
Overall Rating: 3
Cleanliness:[4] • Staff:[2] • Location:[3]

• The bed was very comfortable.
• It was in a slummy area, bathroom too small, complimentary coffee was not at all good.

“Double Tree Alana needs to have warm, friendly service upon check in, the valet service when pulling up told us "Valet is only for hotel guest" without even asking "Aloha, are you checking in today?" The hallways to your room felt as if I was at Best Western Motel, the carpets are dirty, the view is overlooking a hostel place which made feel unsecured if you were to leave your lanai/patio door open, the valet service was too expensive $22.00 and they only had valet service. Although this hotel is a franchise off of the Hilton, I would rate this hotel a 2 star.”

Apr 10, 2008 by Kristin from Greenwood Village, CO
Overall Rating: 5
Cleanliness:[3] • Staff:[7] • Location:[7]

• Hot chocolate chip cookies at check-in!
• Bedbugs!

“Great location on east end of Waikiki Beach, but the beds had bedbugs and the bath was odd - small (3' x 3') and very high tub with shower overhead, which was not good for children to try to climb in and out of.”

Apr 8, 2008 by Dave from Central Point, OR
Overall Rating: 5
Cleanliness:[8] • Staff:[4] • Location:[5]

• The room itself was nice but dont look out your window. Happy hour for beer and wine was very affordable.
• The outside view.

“I checked in and it was obvious the motel was vacant. I asked for a free upgrade and got rebuked. The room was very nice the pool was just a pool with nothing outstanding about it. While happy hour was affordable the bar brags of being a wine bar. I asked for a chardonnay and I observed the bar tender pour the remaining of one bottle in my glass, and then open up different label wine, mixing the two. While both were chardonnay one was fermented in oak the other was not. I was thirsty and broke it was a full pour at 44.50 (happy hour).”

Mar 27, 2008 by Darcy from Tustin, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• The location was nice, the staff was helpful.
• Not really a three star hotel experience.

“The hotel was okay, but the cupboards in my room were falling apart and had to be repaired twice during my stay. The food was atrocious. I'm not really all that picky, but the room service was literally inedible (except for the French onion soup - that was fine). I also tried ordering up from the restaurant and it was not good - the worst cut of meat I've probably ever had, and just not good for a $35 meal.”

Mar 24, 2008 by Claude from West Hills, CA

Cleanliness:[9] • Staff:[10] • Location:[9]

• Small kitchen sink.
• $22 for overnight parking.

“Very friendly and helpful staff and convenient to bus stop to other parts of Honolulu!”

Mar 13, 2008 by Linda from Kamuela, HI
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[5]

• Linens on beds were high thread count.
• Room was small.

“Convenient to shopping but not to recreational activities of Waikiki. Not the best spot for a family vacation.”

Feb 4, 2008 by Dan from Ann Arbor, MI
Overall Rating: 7
Cleanliness:[10] • Staff:[8] • Location:[7]

• Cookies at checkin; generally friendly staff.
• Scheduled an insect fumigation in our room during our stay!

“Generally good hotel, reasonable accommodations for money paid, in a reasonable location in Waikiki. Rooms in good repair; hotel clean; staff helpful & friendly. Gripes: on a divided highway so can only be entered from one direction; combined with Waikiki traffic and 1-ways makes it a bit difficult to get to. During our stay we received a letter from the hotel stating that they were doing an insect fumigation the next morning between 8-10am and someone would visit our room. We called the night manager and indicated we did not want to be bug-sprayed, but the exterminator woke us up at 8am anyway. I can't believe they would schedule this while guests were checked in to rooms and this will prevent me from staying there again.”

Feb 1, 2008 by Judy from Arvada, CO
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• The staff was friendly and helpful.
• The grounds were small and unattractive.

“The hotel was comfortable, clean, and in a good location. The staff went out of their way to be helpful and friendly.”

Jan 30, 2008 by Maria from Houston, TX
Overall Rating: 8
Cleanliness:[8] • Location:[10]

• The location and it was quiet for a Waikiki location.
• The public places were very limited.

“The staff was very friendly and accommodating and the location was good. The pool was too small and it only had Sun in the morning.”

Jan 30, 2008 by Fred from La Crescenta, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The staff was very courteous.
• Construction next door.

“Overall, we are very satisfied with the location the cleanness and the treatment by staff. For its price the room was great.”

Jan 29, 2008 by Tammy from Fairbanks, AK
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Location and they give you cookies at check in!
• Valet parking only - they charged us an additional $24 a day.

“Nice overall. Staff was friendly, rooms were clean and hotel was located in a nice location. Satisfied customer here!”

Jan 27, 2008 by Dale from Dallas, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Close to the beach and shopping.
• Expensive car parking.

“Great place to spend a few nights on moderate budget. It is located near the shopping district as well as from the Hilton Hawaiian Village and within 1 mile from the main Waikiki beach.”

Jan 25, 2008 by Mike from Leavenworth, WA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Front desk staff was genuinely friendly.
• The Lobby was small, plain and boring.

“Your classic 3 star hotel. Good location, clean, friendly staff, middle-class guests, but no frills.”

Jan 23, 2008 by Carol from Santa Clarita, CA
Overall Rating: 3
Cleanliness:[5] • Staff:[5] • Location:[6]

• The beds were comfy & pretty - but smelled like mildew.
• Pervasive mold and mildew - Parking for $22 + valet that wasn't on duty was astronomical...odd entrance - no one around.

“No one on duty to valet the car - tried to self park and couldn't - had to trust leaving the keys in the car to go upstairs to the vacant lobby. Room was nice but reeked of mold and mildew - hard to breath - only solution given was housekeeping sprayed deodorizer in the room - didn't help - mildew was pervasive...even in the pillows and sheets. Didn't even want to stay to experience the rest of the hotel, like the pool, spa etc...weird layout for the hotel...never saw any of the amenities if there were any. Staff was friendly...parking was astronomical at $22 + valet tip (especially considering there was no valet on duty when I arrived!) Can't recommend to anyone with breathing problems or allergies to mold...this could be hazardous to your health.”

Jan 19, 2008 by Sandy from Newbury Park, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very centrally located, will stay there again.
• Have to pay for parking.

“Enjoyed staying at the hotel, close to beach and could pick up tours conveniently from hotel close by.”

Jan 17, 2008 by Ross from Fresno, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Easy walking distance to beach, restaurants and activities.
• Only offered valet parking.

“This hotel is great for a couple of days. It is not on the beach and would require car travel if little kids were involved. The rooms were ample in size and comfort.”

Jan 16, 2008 by Courtney C. from Scottsdale, AZ
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Good price for location on Waikiki beach.
• The showers! Too small and shower curtain dirty.

“Nice hotel. Staff is friendly, esp. cleaning service. Room was nice and clean. Wish the wireless internet access was free with room. Wish the shower was bigger and shower curtain was cleaner. Wish cleaning people would have consistently left new soap and shampoo.”

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Amenities at Doubletree Alana Hotel Waikiki, Oahu

Beach Business Center Coffee Maker in Room Fitness Center or Spa Golf Hairdryers Available Laundry/Valet Services

Meeting/Banquet Facilities Parking Pool Restaurant Room Service Safe Deposit Box Television with Cable