Hilton Hawaiian Village

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User Reviews for Hilton Hawaiian Village, Oahu

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Mar 9, 2008 by Bill from Kennesaw, GA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Everything you need is available for a short walk from the elevators, restaurants, pool, beach and shops.
• Somewhat isolated and away room the heart of Waikiki.

“A clean and well-maintained resort quality hotel. Staff is extremely efficient, friendly and courteous. Lovely location on acreage on the west end of Waikiki could be either a plus or minus, depending on whether you want to experience the crowd and explore shopping areas, or just want to soak up the sun and relax.”

Feb 15, 2008 by Walter from South Riding, VA
Overall Rating: 4
Cleanliness:[10] • Staff:[3] • Location:[10]

• Clean, safe, lots of expensive shopping available and in the middle of the action.

“For many extra dollars, you get a pool and small exercise room on the second floor and hors d'ouvres if you want to fight crowds for a bit. Also, the help is trained and bright but the whole exercise is designed to cost you money - like $9 for a small milkshake in room service, and about $30 for something like a personal pizza. You need good legs or a car to get to a reasonable restaurant. But then there is $22 a night to park in an inconvenient space. This expense was increased by my bad in being late getting organized for check out. Well, they had it occupied an hour or so after I left. The place is well kept and I might stay there again - but never at anything close to these rates and not on this program. And never eat there.”

Feb 9, 2008 by Sue from San Antonio
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[10]

• Grounds are beautiful.
• Rooms are too noisy, walls paper thin, consider another tower than Tapa.

“We stayed in the Tapa Tower overlooking the construction of a new building across the way. The construction was very noisy and the view impaired. The room itself was very noisy, you could hear voices in the next room even at normal speaking tones. Housekeeping was hit or miss. Sometimes they brought us enough supplies, other times we had to call and request. One day they completely forgot to make up our room and we had to request. Many of the staff including the concierge spoke minimal English. The location and grounds were spectacular! The beach and pools were wonderful. If going back to Hawaii, I would have to decide if the beauty of the property was worth the noise and inconvenience of the housekeeping staff and construction.”

Jan 13, 2008 by Andrea from Ithaca, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The grounds and the wildlife throughout.
• Confusing to find your way around, I think I may have missed some things.

“Could be seen as hokey or touristy, but it's beautiful, overlooks the ocean and has tons of things to do and see. What could be bad - it's Waikiki Beach!”

Jan 4, 2008 by Dianne from Anchorage, AK
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• Location, amenities, beach,
• Pool was frigid. No one played in hotel.

“The Hilton village is a full service hotel with shops, restaurants, a great beach, a central location in Waikiki. The room was great, clean and comfortable. Only problem was the pool temp which was really cold and they did not encourage play in the pool, with no ball throwing. The next place we stayed had pool volleyball, slide, basketball, which is a must in Hawaii.”

Dec 15, 2007 by Shindy from Richmond, BC CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• This resort is beautiful and has everything you would look for in Hawaii.
• The check in was chaotic and it took a long time to get our room.

“I would recommend this resort to anyone but especially for people who wants everything in one place. Shopping, restaurants, entertainment, and the beach are right at your doorstep!”

Dec 14, 2007 by Noreen from Pukalani, HI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful and comfortable setting. Excellent service!
• I liked everything.

“Hilton Hawaiian village is truly a village. I did not feel the need to go anywhere else in Honolulu cause everything was conveniently located on the hotel grounds. Service was excellent.”

Nov 24, 2007 by Yudy from Miami Lakes, FL
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Expect the unexpected. Hotel was great; they even have penguins in the lobby!
• Parking was $26 per day.

“Hotel was in excellent location and all amenities were good. My children were delighted as the pools are surrounded with all kinds of exotic fish, flamingo, birds, parrots, turtles, even miniature penguins. Great place!”

Oct 1, 2007 by Roger from Riva
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Best place on the beach and found staff very friendly.
• Hotel picks up area.

“We had a great time and enjoyed every minute of our stay. We had breakfast every morning in the rainbow tower buffet. The food was great and you could add the hot buffet for an additional $5.00. The room was clean and kept clean. The pools and the beach were great. Since we were the in the fall, we did not have crowds and found plenty of room everywhere. We would stay here again.”

Sep 12, 2007 by Jr from Agoura Hills, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[9]

• I liked the location and the service. I did not have a bad experience with any staff.
• No hot water one morning. Some room locations are too noisy. Parking (and everything else) is expensive.

“The first room we were given was extremely noisy, on the third floor right above the bar and near live music. It had only one bed (we requested 2) and the front desk needed "manager's approval" to move us to a room on the 10th floor with 2 beds. If we had stayed in the first room the stay would have been much, much worse.”

Jul 26, 2007 by Lora from Riverside, CA
Overall Rating: 4
Cleanliness:[9] • Staff:[8] • Location:[4]

• Hotel rooms and grounds were very nice.
• Planned on laying on beach at hotel and they wanted to charge 15.95 per chair, cheesier.

“Pleasant atmosphere too crowded in pools, no romance, and chairs packed around pool. Food in restaurants and buffet was ok but was extremely expensive for the quality and service. Looked forward to layout on beach at resort and they wanted approximately 15.95 per chair and also charge for umbrella, how cheap. I will never return to this site, very disappointed!”

Jul 25, 2007 by Evelyn from Santa Clara, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[6] • Location:[9]

• Ocean view room.
• Desk clerk at check in. Very rude and rushed.

“Fabulous, loved it, can't believe we got an ocean view room.”

Jul 15, 2007 by Dan from Brooklyn, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Restaurants are on the money & shopping is great.
• You have to pay for the gym ($12 daily). Unless you request for the Ali'i Tower. Real Hard.

“I can't say there was any bad restaurant in the resort. They were all really good. You can really complete 75% of your shopping on the premises too. However, valet & housekeeping can take longer to respond, due to the enormous size of the complex. The nightlife at the hotel ends at 10-11pm. If you're a night-owl, you'll have to seek activities elsewhere.”

1 of 1 people found this review helpful.

Jul 12, 2007 by Tarek from Irvine, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Beautiful public spaces, a true destination resort.
• Restaurant service is not good.

“We loved everything about our stay at the resort, beautiful public spaces, perfect for family and couples, I would go there again, but will avoid the pricey restaurants where the service does not meet expectation, getting orders wrong and missing items, we got better service at restaurants outside the resort.”

Jun 1, 2007 by Mike from Austin, TX
Overall Rating: 7
Cleanliness:[6] • Staff:[6] • Location:[4]

• Room was very nice in size and view.
• Fixtures weren't clean in bathroom.

“Had we thought to eat only at the restaurants in the shopping area, we'd have had a better impression of the hotel. Snorkeling was better than most spots on Waikiki, but choppy. Grounds were fabulous - enjoyed the penguins, fish, flamingos, etc. and all the lovely flowers and trees (thought this was the nicest part of the hotel). Room was very nicely laid out and quite a bit larger than expected.”

1 of 1 people found this review helpful.

May 31, 2007 by Nathaniel from Little Rock AR
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• View.
• Construction.

“We were there for our honeymoon the first week of October 2006 and we loved it. The only drawback was the construction going on outside of the Rainbow was a little loud at times but compared to the overall experience that was minor. There are so many choices for shopping and eating without even leaving the village that we had to make ourselves venture outside the village to try some of the restaurants on the island. We have decided that we will only stay at the Hilton Hawaiian Village when in Hawaii.”

Apr 9, 2007 by Steve from Chicago
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Great location and view and beach area.
• Lagoon under construction and closed, Hotel restaurants too pricey for families.

“Just returned and would have to say overall it was a wonderful experience. Their location is top notch, our room in the Rainbow Tower had a great view of Waikiki Beach and Diamond head and the beach area at the Hotel is probably the best in Waikiki. Drawbacks are the Hotel restaurants although overall very nice, are too pricey for families but thankfully there are so many options available in Waikiki area. Parking at $20.00/day I thought was ridiculously high and can be tough to find spots to park at times. The Lagoon area, unfortunately was closed for construction during our stay and must truly add to the beauty of the grounds.”

2 of 2 people found this review helpful.

Apr 5, 2007 by Cindy from Cedar Glen, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• All the outdoor seating was great!
• The maid service was a little slow.

“It was a great place to stay. The restaurants, shops, and lounging areas were all together and easy to use. The open air lobby had a very relaxed feel to it.”

Mar 15, 2007 by TXN from Poquoson, VA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• Great for kids. Doctor office and pharmacy.
• Pricey.

“Do not want to repeat nice thing others already said, just want to add: A few years back my 2-year old son developed an allergic reaction during the stay. We called the front desk asking for directions to the closest doctor's office. It turned out there was a doctor office with a little pharmacy on site. Very convenient. We didn't have to wait long for the doctor, and didn't have to pay more than the BCBS co-pay for the visit, plus medication. We can't wait to go back this summer and will definitely stay at the hotel, it's great for kids. Since our second son is more allergic to so many more things, we will be more prepared, but we hope the doctor's office is still around just in case.”

2 of 2 people found this review helpful.

Feb 28, 2007 by Angela from Honolulu, HI
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Beautiful landscaping, great food, a lot to do and see.
• Very expensive for food and activities.

“Overall my husband and I enjoyed ourselves. It has a romantic atmosphere as well as a kid friendly fun resort.”

1 of 1 people found this review helpful.

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Amenities at Hilton Hawaiian Village, Oahu

24 Hour Front Desk Babysitting/Child Services Bar/Lounge Barber/Beauty Shop Beach Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Golf Hairdryers Available

Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Parking Pets Allowed Pool Room Service Shops/Commercial Services Tennis