Hilton Hawaiian Village

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User Reviews for Hilton Hawaiian Village, Oahu

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Sep 10, 2009 by christine from los angeles
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[10]

• Good for families.
• Bed bugs!

“We have been back from Hilton Hawaiian village for 4 days now and I am just about ready to lose my mind. while we were there, my older daughter was attacked by what we thought were mosquito bites (20+ massive bites). Then the next day, I got a few bites too. we saw some mosquitoes at Hanauma bay so we thought that Hawaii just had a lot of mosquitoes. however, now that I'm back home and have done some research, I am convinced that we were attacked by bed bugs. I don't know what to do about this situation. I wish I would have brought it to their attention while I was there. Aside from the bugs, the children had a blast at this hotel. the pools, lagoon, etc. were all convenient. we had a suite in the Tapa Tower with a 180 view of the ocean which was terrific to look out onto every day. I suppose bed bugs are in every hotel but it's just unfortunate that my daughter and I'm going nuts with these itchy welts!”

Aug 31, 2009 by Chau Nguyen from Thousand Oaks, CA
Overall Rating: 3
Cleanliness:[7] • Staff:[3] • Location:[6]

• Very helpful concierge.
• Parking, Luau.

“1. Luau big disappointment based on the Hilton advertisement. Starlight Luau at Hilton Hawaiian Village is the only outdoor luau in Waikiki with spectacular entertainment and dining under the stars. Experience the colorful heritage of the Pacific Islands and join the excitement of the celebration with live music, drums and the drama of traditional Hawaiian, Tahitian and Samoan dance. Indulge in a feast of unforgettable Tropical flavors created with traditional island ingredients. We had to stay in line for half an hour to enter the room. We got in line for long time for the food. We did not experience any outdoor luau or any activities such as Pineapple Toss, Tattoo Station, Hawaiian implement station and crafter/carver table as advertised. We did not see any torch light or any fire show. We are pretty sure; the show will have to shut down in the future because of this. We used to trust Hilton, not any more! 2. TAPA Bar bad hospitality. After Luau, our daughter is tired, sat on the chair at the TAPA bar lounge, we left her there to stop by ABC store to get some stuff, when we came back to pick her up, she cried, because shed been told not to nap there, she did not have her cell phone at the time to contact us. Were so upset, we are guest at the hotel! During the morning we saw a lot of people just sit, nap, relax there, no problem! 3. Bad parking space. We paid for the parking of $24 a day; for a total of $144 for six nights for our rental car; still we have to drive around and around everyday to look for a parking space. We brought this issue to the Hilton management, but no action was taken. 4. Room space: Normally with a regular hotel, we always ask and have room with two queen beds. Here at the Hilton Hawaiian Village, we had two double beds. Conclusion: Normally after each summer vacation trip, we asked the kids how would they rate the trip and would they like to come back? One of my daughters who had bad experience at TAPA bar lounge, answered us NO without thinking.”

1 of 1 people found this review helpful.

May 18, 2009 by Rogier from Vancouver,Canada
Overall Rating: 9

• Really enjoyed the resort pools and amenities.

“Great resort hotel for families, couples and singles. Will be coming back to this hotel in the future.”

0 of 1 people found this review helpful.

Oct 13, 2008 by
Overall Rating: 10

• We had a wonderful experience at this hotel from check in until check out!
• Nothing.

“I have been to Honolulu many times. This by far was the best experience I have had at this hotel or any other. The beds, linen pillows housekeeping were all great. The best was checking in. The hotel clerk could not have been more helpful or have tried harder to find us the best room.”

Sep 21, 2008 by Lauren
Overall Rating: 8

• They ran out of towels at the pool and then expected me to be the one to run around checking the other pools for one.

“Great location, great hotel for families
and for couples wanting romantic evenings. The only major gripe I had was when the main pool ran out of towels (how does a
resort in Hawaii do that?). The guys at the cabana were unapologetic and suggested that I go check the other pools to see if they had any left. I am not at a resort so that I can run around the place looking for a pool towel,
especially at a Hilton. Other than that the service was good the restaurants were fun and delicious and the shops were exciting. Great place to be with a toddler, lots of interesting statues, plants and animals to keep them entertained and intrigued.”

1 of 1 people found this review helpful.

Sep 6, 2008 by Jennifer from Fullerton, CA
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[8]

• Staff was very friendly.
• Hotel rooms can never be clean enough for me. However, the chairs in our room had some stains.

“Very friendly staff and great leisure amenities. Everything, including everyday needs were readily available.”

0 of 1 people found this review helpful.

Aug 31, 2008 by Regina from Cornelia
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[10]

• Nothing.
• The Hilton almost ruined our vacation.

“When we arrived, we stood in line 45 minutes at reservation desk. First part of our stay was a hotel with a view of a parking lot and low rent apartments. Rest of the stay was in a nice hotel - no beach view.”

0 of 1 people found this review helpful.

Aug 31, 2008 by Sherie from Sacramento, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The resort was beautiful, close to the beach and shopping.
• All the resort restaurants were expensive.

“We would definitely stay at the Hilton Hawaiian Village again. The resort was beautiful and tropical feeling. The staff was friendly and helpful. We loved the swimming pools and the hop, skip and a jump to the huge beach. We also enjoyed the music from the live bands that played every evening by the super pool. Everything you need is all within the resort. We can't wait to go back!”

1 of 1 people found this review helpful.

Aug 5, 2008 by Joann from El Paso, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Location, rooms, bellmen, shopping, food.
• Equipment rentals were too expensive, no upbeat dance music or area.

“We stayed here while moving to the Island with 4 children. We loved it, except for rental prices and food prices. Would stay here again. Loved the fireworks and beds were so comfortable.”

0 of 1 people found this review helpful.

Jul 29, 2008 by Ali from Brooklyn, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Big and friendly service.
• NA.

“Great hotel, excellent spot on the beach. Friendly service, has everything you need within the compounds of the hotel. Shops and more. The pool is big and the weather was amazing. Recommended for all.”

0 of 1 people found this review helpful.

Jul 24, 2008 by Jim from Chagrin Falls, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[2] • Location:[10]

• Great property: beaches, pools, room quality, etc.
• Hung up when calling four times!

“I tried to call the front desk on four occasions. Each time they hung up on me after a long wait. Other than that, the hotel was fabulous.”

1 of 1 people found this review helpful.

Jul 17, 2008 by Matthew from Aurora, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Self contained with everything you need on premises.
• Really dies down at night - everything closes by 10 pm.

“Great resort for families and couples - beach is beautiful and the grounds are impeccable. Hotel rooms in Ali tower are modern but not luxurious. A great place to stay if you want to be away from the excitement of Waikiki beach but within walking distance.”

May 11, 2008 by Rodney from Vienna, VA
Overall Rating: 3
Cleanliness:[8] • Staff:[8] • Location:[8]

• Great location and grounds.
• Very poor room decor and baths.

“The location of the highway and the grounds are great. The hotel is located in a nicely landscaped tropical village atmosphere on the edge of Waikiki Beach. The location is a little quieter than being on the strip, but an easy walk to the shops and restaurants. The rooms leave a lot to be desired. The decor is 1970's Holiday Inn and the bathrooms were redone years ago. While the bathrooms had been redone some time in the past, they did not replace the sinks or faucets. All 3 of the sinks had rust around the drain and the faucet sets again were from the 1970's. Hardly a 4 star hotel. We were actually upgraded to the Rainbow Tower with a nice view of the marina and ocean beyond, so if this was an upgraded room I would hate to see one that was not an upgrade. The hotel had the feeling that they were trying to squeeze ever last dollar they could out of you. Parking was $24/night and a lounge chair on the beach was $15/day. While I understand having to pay for parking in an urban area, I have never had to pay for a lounge chair at the beach before. Room service and other charges were all off the charts. They close off the pool on Friday evenings for a luau which the charge $25 per person which gets you a chair and drink and a lousy show. If you want to see the show just stand behind the seating and watch, however, it is not really worth the time. This could be a very nice place if the rooms were renovated and the costs of extras more reasonable. If I were to go again, I would stay elsewhere.”

1 of 1 people found this review helpful.

Mar 9, 2008 by Bill from Kennesaw, GA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Everything you need is available for a short walk from the elevators, restaurants, pool, beach and shops.
• Somewhat isolated and away room the heart of Waikiki.

“A clean and well-maintained resort quality hotel. Staff is extremely efficient, friendly and courteous. Lovely location on acreage on the west end of Waikiki could be either a plus or minus, depending on whether you want to experience the crowd and explore shopping areas, or just want to soak up the sun and relax.”

Feb 15, 2008 by Walter from South Riding, VA
Overall Rating: 4
Cleanliness:[10] • Staff:[3] • Location:[10]

• Clean, safe, lots of expensive shopping available and in the middle of the action.

“For many extra dollars, you get a pool and small exercise room on the second floor and hors d'ouvres if you want to fight crowds for a bit. Also, the help is trained and bright but the whole exercise is designed to cost you money - like $9 for a small milkshake in room service, and about $30 for something like a personal pizza. You need good legs or a car to get to a reasonable restaurant. But then there is $22 a night to park in an inconvenient space. This expense was increased by my bad in being late getting organized for check out. Well, they had it occupied an hour or so after I left. The place is well kept and I might stay there again - but never at anything close to these rates and not on this program. And never eat there.”

1 of 1 people found this review helpful.

Feb 9, 2008 by Sue from San Antonio
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[10]

• Grounds are beautiful.
• Rooms are too noisy, walls paper thin, consider another tower than Tapa.

“We stayed in the Tapa Tower overlooking the construction of a new building across the way. The construction was very noisy and the view impaired. The room itself was very noisy, you could hear voices in the next room even at normal speaking tones. Housekeeping was hit or miss. Sometimes they brought us enough supplies, other times we had to call and request. One day they completely forgot to make up our room and we had to request. Many of the staff including the concierge spoke minimal English. The location and grounds were spectacular! The beach and pools were wonderful. If going back to Hawaii, I would have to decide if the beauty of the property was worth the noise and inconvenience of the housekeeping staff and construction.”

1 of 1 people found this review helpful.

Jan 13, 2008 by Andrea from Ithaca, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The grounds and the wildlife throughout.
• Confusing to find your way around, I think I may have missed some things.

“Could be seen as hokey or touristy, but it's beautiful, overlooks the ocean and has tons of things to do and see. What could be bad - it's Waikiki Beach!”

0 of 1 people found this review helpful.

Jan 4, 2008 by Dianne from Anchorage, AK
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• Location, amenities, beach,
• Pool was frigid. No one played in hotel.

“The Hilton village is a full service hotel with shops, restaurants, a great beach, a central location in Waikiki. The room was great, clean and comfortable. Only problem was the pool temp which was really cold and they did not encourage play in the pool, with no ball throwing. The next place we stayed had pool volleyball, slide, basketball, which is a must in Hawaii.”

0 of 1 people found this review helpful.

Dec 15, 2007 by Shindy from Richmond, BC CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• This resort is beautiful and has everything you would look for in Hawaii.
• The check in was chaotic and it took a long time to get our room.

“I would recommend this resort to anyone but especially for people who wants everything in one place. Shopping, restaurants, entertainment, and the beach are right at your doorstep!”

0 of 1 people found this review helpful.

Dec 14, 2007 by Noreen from Pukalani, HI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful and comfortable setting. Excellent service!
• I liked everything.

“Hilton Hawaiian village is truly a village. I did not feel the need to go anywhere else in Honolulu cause everything was conveniently located on the hotel grounds. Service was excellent.”

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Amenities at Hilton Hawaiian Village, Oahu

24 Hour Front Desk Babysitting/Child Services Bar/Lounge Barber/Beauty Shop Beach Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Golf Hairdryers Available

Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Parking Pets Allowed Pool Room Service Shops/Commercial Services Tennis

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