Best Western The Plaza Hotel

Photos of Best Western The Plaza Hotel, Oahu

• Add your own photo of Best Western The Plaza Hotel

User Reviews for Best Western The Plaza Hotel, Oahu

• Add Your Own Review »

Oct 28, 2009 by Jon from Tucson
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Close to airport.
• Run down, bad security.

“Do not stay at this hotel. Horrible staff everyone seems clueless. Our first night there our car was broken into, come to find out the security guard was sleeping and had no clue how it happened. Not to mention this was in their parking garage that we paid for. Your better off staying in the street or sleeping at the local shelter. Absolute dump.”

Apr 11, 2008 by Michael from Winnipeg, MB CA
Overall Rating: 4
Cleanliness:[8] • Staff:[10] • Location:[2]

• The staff and its proximity to the HNL airport.
• The traffic noise is unbearable at any locations on the north side of the building.

“This hotel has fallen victim to its location adjacent (and I mean close) to three tiers of traffic carrying large volumes of vehicles into Honolulu and from the airport. The staff were very helpful, friendly and courteous, which although did not make up for lack of sleep, made the short stay bearable. If I were forced by lack of alternatives to stay at the Plaza again, I would insist on a room far from the traffic.”

Mar 23, 2008 by Teri from Winlock, WA
Overall Rating: 4
Cleanliness:[5] • Staff:[1] • Location:[8]

• Close to the airport.
• Staff not helpful, no crib provided.

“We arrived at 1am in the morning and the desk person really couldn't be bothered with anything. We called earlier in the day asking for a crip and we were told to ask when we got there. We asked and were called about 10 minutes later to say it would be 20 minutes at least before it would get to our room. With a 5 month old at 1am waiting was not an option. Because she didn't sleep well we left the room after about 5 hours of being there. Certainly not worth the money we paid.”

Mar 16, 2008 by Mike from San Diego, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very friendly and helpful staff.
• Too much noise from freeway.

“Very close to the airport and rental car lots. Clean and in good repair. Safe and adequate off street parking.”

Jan 30, 2008 by Angela from Sherwood Park, AB CA
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[8]

• The hotel was fine. We were overniting before catching a morning plane and I was pleasantly surprised to find this hotel more than met my expectation.
• Noisy as it was by airport and highway.

“For an airport hotel, it was good. The food was good in the restaurant and the staff was friendly and helpful.”

Jan 20, 2008 by Kimberly from Indianapolis, IN
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• There was shuttle service to and from the airport.
• Rooms were in disrepair and dirty.

“Unless there is absolutely no other location that can accommodate you, do not stay at this hotel. Hotel is a stretch. It should be motel. The staff was not friendly - Where was their Aloha spirit? The rooms were in dis-repair and dirty. This is not the way to begin your beautiful Hawaiian vacation.”

Dec 6, 2007 by Vie from Van Nuys, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[8] • Location:[10]

• The staff was great, the internet worked, and they gave us extra towels, as well as comped parking.
• Drab rooms, bad TV reception, the beds were so bad you could feel the springs in the mattress.

“It's very close to the airport and car rental places and freeways. It's fine for the 2-star rating.”

Oct 20, 2007 by Gerald from Woodstock, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great tropical plants in lobby.
• One elevator did not work.

“Great hotel close to the airport. Has shuttle service and clean comfortable rooms.”

Oct 10, 2007 by Roy from Barstow, CA
Overall Rating: 5
Cleanliness:[7] • Staff:[6] • Location:[7]

• Location near airport.
• Cost for accommodations.

“Nice but over priced.”

Sep 12, 2007 by Steve from Tullahoma, TN
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• It was great.
• On the freeway.

“Great food. Nice staff. Clean.”

Aug 30, 2007 by Carmelita from Mansfield, FL
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[3]

• Shuttle, close to airport.
• Reception very slow.

“Reception do not observe first come first serve, the shower has a problem.”

May 11, 2007 by Susan from Kualapuu, HI
Overall Rating: 6
Cleanliness:[8] • Staff:[5] • Location:[5]

• Close to the airport.
• Room was not in good shape for price.

“Okay for an overnighter if making a connecting flight as it is close to the airport. Has hotel-airport shuttle service. Cost a little too high for the size of the room.”

May 10, 2007 by Russell from Baldivis AU
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Very close to the Honolulu airport and car rental pick ups.
• Very limited things to do in the area around the hotel.

“I like staying at the plaza for the reason its close to the airport, and they provide the shuttle too and from the airport as well. The pool is nice to relax in after a long day as well. And the fir/sat seafood buffet is with out a doubt one of the better events of the time I spent in Hawaii.”

Feb 25, 2007 by Laurie from Lake St. Louis, MO
Overall Rating: 5
Cleanliness:[8] • Staff:[7] • Location:[8]

• I stayed there for only one night.
• Hard beds, loud street noise.

“It was noisy. There have to be better options out there.”

Jan 25, 2007 by Jill from Williamstown AU
Overall Rating: 4
Cleanliness:[6] • Staff:[4] • Location:[8]

• Proximity to airport.
• High price for what it was, and slow service at 12 in the morning (only 1 person serving).

“Physically, the hotel was definitely satisfactory. I was grateful to finally have somewhere to rest my weary head after many hours traveling from Canada. I do understand that it is expensive in Hawaii, and of course a hotel close to the airport costs more than one that is not. I was impressed with the shuttle service, as it was prompt, and the driver was very courteous. He was also very helpful with luggage. However, there were many people arriving at the hotel at once, and we queued up for approximately 15 minutes just to get a room key, because there was only one staff member serving. I saw two other staff members around who could have pitched in but didn¿t. Honolulu was simply an overnight stopover for me, so I literally spent only six hours in that hotel. To me, that's a very expensive short sleep and shower. Perhaps there's a way to bring the cost down for others like me who are only staying a very short time, and not utilizing all the other services (meals, etc.) For example, it was too early for me when I left the hotel to take advantage of the breakfast that was provided. Thank you.”

Jan 6, 2007 by Thomas from West Sacramento, CA
Overall Rating: 4
Cleanliness:[3] • Staff:[4] • Location:[5]

• The settle driver/bell man was very helpful and friendly.
• The thermostat in the room was broken so the a/c was running constantly with no way to shut it off.

“With the exception of the shuttle driver/bell man, the employees were not helpful and at times rude. The overall cleanliness of the room was what I would consider substandard, and there were not enough towels for the three people that were in the room (having paid for extra occupancy this should have been addressed at check in). I can say that the best thing about this hotel was that I only had to stay 1 night.”

Aug 7, 2005 by Thomas from Anchorage
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[1]

• It had air conitioning
• I as a registered and overpaying guest had to pay to park.

“This is by far the worst HOTEL I have ever seen would not rate high as a motel either. Most of staff was rude had no desire to help. Room was booked to be non smoking yet I got a Smoking room. Ads Lied about Internet Connectivity as did staff when making reservation. Place is Not kept to standard. Too much Noise, H1, Airport and Window air conditioner. This place cost way more than it should have considering the Accommodations offered. Pool is tiny and has no life guard. No fridge or microwave in room. Photographs on web site lie. ”

2 of 2 people found this review helpful.

Mar 29, 2005 by Joan from Patterson, CA
Overall Rating: 5
Cleanliness:[10] • Staff:[1] • Location:[1]

• good price,clean rooms,free shuttle to airport
• Staff extremely unfriendly,location miles from attractions,shuttle only went to airport.

“The staff are very unfriendly almost rude. you feel very unwelcome and as if they could care less.No porters to help with bags. It is very near airport but miles from beach and other attractions. It is a $20.00 taxi ride one way or a $4.00 bus ride that takes 1 hour to get to wakikia beach. They have a free shuttle but will only take you to and from airport. Hotel is clean and in good repair but very old. Its about cheapest in Honolua.”

2 of 2 people found this review helpful.

Feb 19, 2005 by Fred from Franklin, TN
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[5]

• Hotel airport shuttle worked well.
• Way to noisy for vacation travelers especially in cheaper motel section-

“ Hotel staff need to spray for roaches. Bar and restaurant have cut hours- No service on Sunday and Monday which is bad since there are few options close by.”

2 of 2 people found this review helpful.

Dec 2, 2004 by Craig B. from Centralia
Overall Rating: 7

“The Best Western The Plaza Hotel name is a little deceiving. While the room was acceptable it wasn't quite what I would expect from the Best Western name. I would say it was closer to a nice Motel 6 etc. The room was clean but smelled musty when I walked in, I think this is from them leaving the air con down when unoccupied, after a few minutes of air it wasn't bad. The hotel sits in an industrial area so it doesn't really lend itself to an enjoyable evening walk. It sits right under a large freeway interchange but the room seemed to be reasonably soundproofed as I didn't really hear any freeway noise. The best discovery for me was Byron's Drive-In next door. Great burgers and breakfast, I would highly recommend the pancake sandwich for breakfast! Restaurant has limited hours so I can't report on that, I didn't use the pool either but it looked nice. I would say for a one night stay while in transit to elsewhere it is worth the money, but I wouldn't stay there for anything else.”

2 of 2 people found this review helpful.

• View All User Reviews

Amenities at Best Western The Plaza Hotel, Oahu

24 Hour Front Desk Bar/Lounge Coffee Maker in Room Elevators Fishing Free Parking Golf Hairdryers Available Laundry/Valet Services Meeting/Banquet Facilities

Modem Lines in Room No Smoking Rooms/Facilities Parking Pool Restaurant Room Service Shops/Commercial Services Television with Cable Yes, available 24 hours