User Reviews for Silver Queen Hotel

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Jul 20, 2007 by Sharon from Oregon
Overall Rating: 4

• Historic hotel right in the middle of everything.
• Housekeepers didn't do their job.

“We initially booked room 11. When we arrived we found the hotel did not open its front doors to check in until 11am. When we did check in first we were told that they did not have a reservation for us, but soon found it. They gave us 2 room keys, one to room 11, and one to room 26, reason being it was hot and room 26 has a window to help cool the room. They let us check out both rooms and decide on our own which one we wanted. Room 11 had people in the bed still-embarrassing, so we took room 26. We had also been warned by the lady downstairs that the help they had was not good. She must have been referring to the housekeepers. There is nothing worse than seeing someone else's "curly" hairs on your bed, not to mention the lump in my pillow turned out to be toilet paper-gross!! We headed out to see the sights and the 2 housekeepers, on the 3rd floor and one on the 2nd floor where talking back and forth to each other. The one on the 2nd floor apparently ran out of clean wash cloths and hollered to the one on the 3rd floor for some. The housekeeper on the third floor said she didn't have any clean items, so the one on the 2nd floor asked for scissors to cut up a clean towel to make some then. The 2nd and 3rd floors have a very neat opening at the beginning and end of the 3rd floor hallway, you can see to the floor below. The housekeeper on the 3rd floor tossed a pair of scissors to the housekeeper on the 2nd floor; I was only a foot or so away from the housekeeper on the 2nd floor. Also the common sense of the 3rd floor housekeeper was lacking as she seemed to find it ok to stack her dirty laundry in front of the stairs, so we ended up having to climb over them to get to the stairs. This truly is a great place to stay, and would rank even higher if the housekeeping staff where replaced by someone who cared about the quality of their work. Funny how presumptuous our house keeper was to leave a colorfully decorated envelope in our room to remind us about a tip. Change the sheets is the only tip she got from us.”

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