User Reviews for Germaine's Luau

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Apr 28, 2008 by robert from sheridan
Overall Rating: 8

• Loved the people and food.
• Not enough time and over priced drinks.

“Best down home welcome from any place they treated us like we had been there our whole life .”

1 of 1 people found this review helpful.

Oct 1, 2007 by Roger from Annapolis
Overall Rating: 4

• The show.
• Food was terrible. Except of the pig it all tasted store bought.

“This was some of the worst food during our entire stay in Hawaii. I have eaten much better fast food. The show is very nice; however we did see much better shows elsewhere in Hawaii.”

1 of 1 people found this review helpful.

Jul 20, 2006 by Erica from Huntington Beach
Overall Rating: 1

• Far from the city lights, you can see a billion stars.
• Exceptionally rude staff.

“This was supposed to be a fun team building experience for our group of young ice skaters. Friends, books, even my hotel recommended Paradise Cove but we trusted they're probably all the same. The shuttle only made one stop so everyone had to get to one hotel. We passed the industrial buildings, but couldn't see them once inside. Once seated we also couldn't see the water. It wasn't like the pictures- cheap shell leis, small drinks (we were never told of the buy a glass trick!), fat fire dancer, plastic skirts, lots of audience pulled up to "perform". If you were able to keep the flies away long enough to eat, the pork was good. The beef tasteless, chicken greasy, coconut jello just gross and cake dry. (I don't eat fish, maybe that was good)? They say all you can eat, but I asked for both a piece of whatever beef that was and some pork and received them only with a disapproving look from the server. The line was too long to consider seconds. But this is nothing compared to the rude customer service I received. We booked months ago for 70+ people. My shuttle was first to arrive and we found three tables reserved to us- farthest out, in full sun, on the side of the stage. Not enough room for us and some could not see around the rubber trees placed around the stage. We noticed several unreserved tables so we began to move our signs. This 300 lb woman came out, got right in my face yelling at me that those seats aren't for us, but for people coming in paying $65. We had to go back to our seats because we came with a group and got a discount ($4). We were never told that by booking as a group we would have inferior seating. Apparently second class citizens, "that's what we get for being in a group and we should be happy with it because a track team also got bad seats on the other side of the stage". I am not kidding- all this is coming out at the top of her lungs with veins bulging. While trying to explain to Godzilla that we are concerned about space and the young kids sitting in this bright sun, the sign blows from my hand. She keeps interrupting and gets closer to me with a downright threatening stare bellowing at me to pick up that sign. Not wanting to ruin the experience for our kids, or risk bodily injury, I picked it up and went back to our original table. A nice young girl came claiming to be the manager told us moving would be no problem! Just don't take the signs so other groups wouldn't think we'd received preferential treatment. The kids were welcome to sit on the ground in front of the stage to help with the space. (Of course this left other arriving people standing because they thought these tables were reserved. Duh!) Still that's all Jabba ever needed to say. After dinner a man came and identified himself as the manager (who was the girl earlier)? He gave me a free drink and tried to brush of his employee's behavior by saying she just thought I was some one else. I tried to tell him no, we were the only group there and I was the one with the sign but he did not care to hear it and insisted she did not mean to be yelling at me but someone else. I don't find coming out yelling at any customer to be appropriate behavior. Had this man even apologized I probably would have accepted it and not be writing this. He never apologized! I felt insulted, demeaned, and threatened for my safety. It ruined my vacation and I will never return to this group of "cousins" at Germaine's!”

28 of 32 people found this review helpful.