User Reviews for Sam's Town Hotel & Casino

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Jun 2, 2008 by Bob from Dallas, Texas
Overall Rating: 1

• Nothing.
• Everything.

“Sam's Town International Buffet only. Wait staff: Slow and seemingly uncaring. Dishes: Dirty. Roaches: Can be seen on the service line in and around the dishes. Management: Uncaring when a patron makes a comment that should be resolved. Location of Dining Room: Immediately under the hotel swimming pool, the management kept the dining room open while the pool water was leaking like a waterfall from the ceiling. They had five people constantly mopping trying to keep the flood from spreading to the entire hotel/casino. Patrons and personnel were joking about being compared to the Las Vegas Dancing Waters. Food: Either very hot and you can burn yourself while helping your plate, or very very dehydrated from being on the line too long. Recipes: Most food is good if served while fresh. Value: If you are over 50, the mgmt offers to 50% off if you pay in cash. If you are over 50, this is not a bad meal if you get it while fresh. Hours of operation: The cashier's will allow you to stand in-line for 10-20 minutes before getting to the register, then take your money, and at that time they will advise you that you will be asked to vacate the dining room at 4:00 p.m. and that the food will be removed from the line at 3:45 p.m. If you have been in line since 2:55 p.m., get the cashier at 3:10 p.m., then stand in-line to be seated by a seating hostess. only to wait another 10 minutes for anyone to acknowledge that yo are waiting for a table along with 8 other people. Security staff: When you make a comment about having to wait 10 minutes for a table when there are many vacant tables in the dining room, the server complains to mgmt which calls security who shows up to demand that you leave b because you are trespassing. Since we had just started eating, we were shocked and startled at the request. When asked what initiated the demand, we were told that I had threatened a wait person. I suggested that they review the security cameras and that they would see that no such threat happened. We were told that I did not need to tell them how to do their job and that we would leave One way or the other. Beware - No freedom of speech in Sam's Town !”

1 of 2 people found this review helpful.

May 16, 2008 by jgambler from dfw
Overall Rating: 4

• Hotel was nice.
• NO casino to speak of; rather tiny slot machine parlor. Seems to be the body formula. Cheap money maker for them, no fun for you.

“Hotel was nice, but they need to add a casino! Tiny gaming area, or should I say slot machine parlor. If you are looking for a real casino, steer clear of Shreveport.”

1 of 1 people found this review helpful.