Shilo Inn Salt Lake City

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User Reviews for Shilo Inn Salt Lake City

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Aug 17, 2009 by Russ from Richfield,UT
Overall Rating: 10

• Friendly staff, nice room, great location
• Internet was never available on WiFi connection

“Very nice and helpful staff (they sent 3 different maintenance workers to try to fix WiFi!) and very nice accomodations. Room had some small flaws, but exceptional value for the price we paid. Excellent location for shopping and night time entertainment. Close parking. Although wireless internet was advertised and I was able to connect to the router, I was never able to connect to internet.”

Jul 13, 2009 by Yu from San Jose,CA
Overall Rating: 9

• Good breakfast.

“Very good service. Approve the delay of 1 day without any charges. Location is very good, walking distance to Temple Square and State Capitol. Very good breakfast.”

Apr 29, 2009 by Yiqiong from Alhambra,CA
Overall Rating: 8

• The staff is very helpful.
• The decoration is a little old.

“Friendly staff, free shuttle to and from the SLC airport.”

Apr 16, 2009 by Mike from Marbleton,WY
Overall Rating: 7

• Location was nice. Rooms were clean.
• The pool was not in service, beds need to be softer.

“Nice location and rooms were clean. Pool was not in use.”

Oct 22, 2008 by Marcia
Overall Rating: 8

• I liked the location, comfy beds, complimentary breakfast, fridge and microwave.
• Strong musty smell, shower not working, fan loud and small TV.

“When I first entered the room there was a strong musty smell. The beds were comfy and I liked the space we had to put luggage. In the morning, the water temperature adjuster for the shower was loose and wouldn't work. I enjoyed the complimentary breakfasts. I loved the location of the hotel. It's close to everything downtown plus it's easy to get to the freeway from there. The hotel was very elegant looking. So except for the shower problem & initial smell, it was a great place to stay.”

Oct 22, 2008 by rich
Overall Rating: 8

• Large rooms.
• Lots of deferred maintenance.

“Well located hotel, friendly staff and value oriented hotel.”

Sep 24, 2008 by Rodney
Overall Rating: 4

• The location was good. Not much else.
• The rooms were at economy style and not 4 star.

“Several things wrong in the room and other things missing. The room decor could have been a lot better than it was.”

Sep 18, 2008 by Bryon
Overall Rating: 1

• Not one thing.
• Holes in chairs, holes in ceiling, mold/mildew in shower, check in at 4 - there at 4:15, not adjoining rooms. Awful experience!

“I was expecting to have a 3-star hotel be clean, up to date, maintenance free, helpful staff. Check in took 1/2 hr. Called early in day to secure adjoining rooms, couldn't guarantee. Check in began at 4:00 there at 4:15, still no adjoining rooms. The room was absolutely horrible! This was more like a run down 1-star hotel.”

Sep 5, 2008 by Stirling from Allen, TX
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[8]

• Location to attractions in downtown SLC.
• Did not live up to star.

“The room was adequate for our needs, it did not live up to its star.”

Aug 29, 2008 by Joann from Firth, ID
Overall Rating: 2
Cleanliness:[1] • Staff:[2] • Location:[4]

• The breakfast at the hotel restaurant.
• Almost everything. The place was dirty & only one of the staff members cared a little but made little effort, am staff needs to be fired.

“The lobby floors were dirty, the staff was rude, the room smelled body odor and the room was messy. The staff was notified and little effort was made to correct the issues.”

1 of 1 people found this review helpful.

Aug 25, 2008 by Krista from Pocatello, ID
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• Location, free parking.
• The room smelled bad.

“A nice hotel with free parking (most hotels in that area charge at least $5/day). The only complaint was the smell of the room - if I were to spend more time in the room, I would have requested a room change.”

Aug 24, 2008 by Sandy from Egg Harbor Twp, NJ
Overall Rating: 8
Cleanliness:[9] • Staff:[5] • Location:[10]

• The location was great. Free self-parking very convenient and easy.
• Breakfast was so-so.

“We were very pleased with the hotel as it allowed us to walk to all the places we wanted to see.”

Aug 19, 2008 by Kraig from Winnemucca, NV
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[8]

• Location, parking, cleanliness, pool area.
• Elevators were extremely slow.

“A very clean hotel in downtown Salt Lake City. Located very near Temple Square and across the street from the Salt Palace. This hotel is older, so the amenities were not amazing, but it was comfortable and felt safe. The parking was very convenient. The elevators are old and very slow. The pool area is great and is open 24 hours.”

Aug 17, 2008 by Larry from Huntington Beach, CA
Overall Rating: 2
Cleanliness:[3] • Staff:[6] • Location:[7]

• Location.
• The place is a dump.

“Air conditioning did not work, room was old & tired.”

Aug 17, 2008 by Becky from Pleasant Grove, UT
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[9]

• Location.
• It was an older hotel, needs a little updating.

“The location is great. The rooms were clean, just a little outdated. The staff were nice. We didn't swim because the pool and hot tub looked dirty.”

Aug 17, 2008 by Raelynn from Vernal, UT
Overall Rating: 4
Cleanliness:[4] • Staff:[7] • Location:[8]

• The location was the best thing about the hotel.
• The rooms were muggy and hot and the windows did not open for our safety.

“This hotel was very outdated. I couldn't believe it was considered a three star hotel. The rooms smelled dirty. The carpets were dirty. The pink paint was peeling off the doors in the room. It was very hot and muggy in the room. The windows were screwed shut for our safety. Forest green carpet with mauve flowers on everything. Scary.”

Aug 8, 2008 by Theresa from Murrieta, CA
Overall Rating: 1
Cleanliness:[8] • Staff:[1] • Location:[6]

• My room was nice and cool.
• Staff was extremely unhelpful.

“I arrived early, no rooms cleaned. Most hotels will try to accommodate you. I waited 6 hours to get checked in. Well past their posted check in time. No air conditioning in lobby. Bar/restaurant closed. One elevator was not working. Pool closed. Staff was unhelpful, untrained.”

Jul 31, 2008 by Glenn
Overall Rating: 8

• Great beds, got good sleep, and clean bathroom.

“Had a little trouble checking me in but it was 11 pm too. Great room, free breakfast in restaurant was good. Very nice, comfortable room, slept well! Didn't have time to do too much else before we left.”

Jun 30, 2008 by Ellen from Meridian, ID
Overall Rating: 2
Cleanliness:[2] • Staff:[1] • Location:[8]

• The waitress in the hotel was very friendly. She was good at her job.
• At check-in, it was a burden for the staff to do, they were arguing about who needed to do it. The room smelled. The towels were discolored.

“I would never go to this hotel again. Never would I recommend Shilo Inn to anyone.”

Jun 30, 2008 by Matt from Carlsbad, CA
Overall Rating: 1
Cleanliness:[3] • Staff:[3] • Location:[10]

• Location and internet service.
• The room had a bad odor and the service was very slow. More concerned about themselves than the customer.

“Stinks.”

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