Luxor

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User Reviews for Luxor

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Jan 21, 2008 by robert from kansas city
Overall Rating: 6

• Location, theme, hot tub.
• Construction, outdated.

“Check-in, on Sunday afternoon, was a mess! I waited in a zigzag line for well over an hour & when I got to the desk, even though I was told (over the phone when planning my trip) a cashiers check was acceptable payment, it was not! They sent me (lugging my heavy suitcases across the casino) to the cashiers cage, to get cash for payment (I didn't plan to use a credit card for payment, I wish I had). I supposedly, upgraded my small spa suite, to a large spa suite & was disappointed. I expected a couch, coffee table, big TV & a view, to lounge around after a full day of site-seeing. Instead, I got a small table, with 2 wobbly chairs around it, a 27 inch TV (that was small, when viewing from the bed) & a view of "The Hotel's" air conditioners. The suite (if you can call it that) was very Spartan indeed, clean (good housekeeping daily), I loved the hot tub (very relaxing), but didn't spend very much time in my room at all, during my trip. The worst part of my stay, was having to zigzag my way through the casino, avoid the ongoing construction project (that completely closed off the center of the casino) several times a day, just to get to & from my room. After getting lost many times (inside the casino), having to ask directions from employees (who would point & say that-a-way) & retracing my steps often, due to bad signage (that diddn't take construction into account) I finally got to know my way around, by the end of my 4 night stay. The Inclinators were a hassle also! I was on the 10th floor & was not expecting a motion ride on every trip. People told me they were no big deal, believe me, they were! Having to hug the right wall at the start of the ride, then the left wall as the ride stopped, in order to keep from falling over, almost made me ill. The motion rides (excluding the inclinators) were lame & outdated. The shops had all the same stuff (if you had seen one of them, you saw them all). The Carrot Top show was way too expensive & always sold out. Even with these few problems I still had a good stay. The location, being at the far side of the strip, was great (everything except Mandalay Bay, was to the North). The valet parking was very useful & the staff very friendly (other than the lady who wouldn't accept my cashiers check). The Best part, was that the Poker Room was within sight of my inclinator. I'd finish every night with their midnight poker tourney (gobbling many free drinks) & wobble my way to my room without a problem. I chose the Luxor because I am very interested by the Egyptian theme, but I hear that they are getting rid of that, in the very near future! Glad I got to see it (at least what was left of it, half way gone) before they completely get rid of the theme.”

1 of 1 people found this review helpful.

Sep 10, 2007 by Paul from Goffstown NH
Overall Rating: 1

• Nothing.
• Fraudulent treatment of a paying customer.

“This hotel is a rip off. I booked two rooms for two nights, one in the tower and one in the pyramid. Upon arrival, I was told that unfortunately there were no rooms in the pyramid and she would be happy to upgrade me to the tower for the other room. My wife was not happy, as she wanted our son to stay in the pyramid; after calling the front desk and being told there were no rooms in the pyramid, we grudgingly accepted it and moved on. Upon arriving home and getting the bill, there was an additional charge of $21.80 / night - an upgrade charge! I called the front desk and was told that I had signed a card agreeing to pay an upgrade charge. Nice! The front desk person shoves a piece of paper in front of my nose, smiling all the while, telling me to sign here, initial here, etc. And that's it. So, if you book a room in advance and pay for it in advance, you not only don't get the room you booked but also get the privilege of paying for it! Nice place!”

Dec 30, 2005 by serjik from los angles
Overall Rating: 4

• Building structure, and the art work only.
• Rude staff, no smile at all on their faces. Service 4/10.

“This was the last time I stayed in uxorious, after spending three nights, I regret, I tell you about the staff, I have never seen so rude people, first of all no smile on any of their faces, and rude too, I will never stay in luxury, trust me.

well wisher

.”

15 of 15 people found this review helpful.

Feb 18, 2005 by Joanne M. from Windsor
Overall Rating: 6

• Nothing
• smoke

“I stayed at the Luxor from the week of February 14/05. We started out in a Pyramid suite only to find dirty drinking glasses from the previous guests. The room was suppose to be clean and ready for us. We called to complain and were told they would have someone up to clean it. Left room and returned 2 hours later and it was still not clean. Called front desk again and they moved us to another room. The smell of cigarette smoke in the room was unacceptable. Neither my husband or myself smoke. Went to reservation desk once again to complain and were moved to a mini sweet in one of the towers. The room was much nicer but still the smell of smoke in the room was disgusting. I would not recommend this hotel to anyone. The hotel in my opinion was dirty and could use improvements to the ventilation system. I would not return.”

10 of 14 people found this review helpful.

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