Waterville Usa Inc

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User Reviews for Waterville Usa Inc

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May 10, 2009 by Tyrone
Overall Rating: 10

• They have good management skills.
• Nothing.

“I like this place.”

Sep 1, 2007 by Richard from Atlanta, GA
Overall Rating: 2

• None.
• Expensive, unfriendly staff, dirty, very bad food.

“The food in the park is awful. Nothing is worth eating except maybe the pizza. The staffs were unfriendly; some of them didn't even speak proper English. The other part that did was so bored and unfriendly that they were almost sleeping on duty. I am not comfortable with people speaking a different language that I don't understand. They can be making fun of me without me knowing it. The bathroom was nastier than everything I have ever seen. Smelly, dirty, tissues all over the place and the Park Services staff was ignoring everything like it wasn't there. And for this whole experience, you pay $30+tax a person? No, thank you very much. Next time I will pass and so will all of my friends.”

2 of 3 people found this review helpful.

Aug 3, 2007 by Laurie from Georgia
Overall Rating: 1

• Can't think of one thing. This should be shut down.
• Rude staff, dirty place and broken everything.

“Foul place with rude staff. Bathrooms are gross and they do not take care of the park or the game room. The Bounce machines were filthy and they even closed the popcorn machine two hours before the park closed. Our family will never return here. There are better places in Gulf Shores and Orange Beach. And I have no problem with Ukrainians here, in fact, at Perdido Resort, they are very nice and speak wonderful English, not at Waterville USA though! Please speak our language, or don't work in customer service. No one could understand us. We left with a really weird feeling about this place. It was like they didn't want your business.”

1 of 2 people found this review helpful.

Aug 3, 2007 by CONDO OWNER from BIRMINGHAM
Overall Rating: 1

• Had potential, but needs new owner and fire every employee.
• Everything. Would take a book to write about this nasty place. It creped us out.

“As far as the Arcade, don't waste your time or money. We went there an hour and 15 minutes before closing and the employees had deflated the "House of Bounce". I had to make them put it back up. Then, 30 minutes before closing, they started shutting off a few lights and mopping the floors with disgusting smelling water. If anyone slipped it would have been a liability. You don't mop concrete floors while kids are walking on them A lot of the game machines were broken, and the ones that weren't, took our tokens, which can only be used at their arcade. Unlike Adventure Island in Orange Beach, which gives you quarters that you can use elsewhere in case the Arcade closes on you before the closing time? Also, one male employee followed my 9 year old daughter and kept using her tokens to play the game she was playing too! I never leave her side, so I caught him immediately. The employees did not speak English, and could not understand anything we asked. And when my daughter asked for a cup to put her tokens in (like Adnture Isald does), they said "Only bag. Only bag for heavy money. What? We were given a lunch paper bag to hold our tokens. Then, when we were using our tickets for prizes, which by the way, were really pathetic, they couldn't add up the points correctly and lost count of what we had. I also had asked to buy the candy making tubes behind us, and they said the cash register was closed for the night. It was 10 minutes before closing! This place upon first glance looked great, but 5 minutes there, and we soon began to see why there were no people there. It was disgusting, broken down, old, and employees who were rude and spoke broken English. I give this place a negative 0 time 5. Please don't waste your family's time or money. Go to little Adventure Island in Orange Beach. It may be smaller, but the stay open until midnight, and even then don't push you out. They are very customer friendly and go out of their way to accommodate you. I will never go there again. Tomorrow, I am calling the owner. And I am not one to take time to write a review, but this place needs new ownership.”

5 of 6 people found this review helpful.

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